The triage was thorough but straightforward which gives me confidence in this company. My medication arrived quickly. The cost was lower than other online chemists which is worth a lot at the moment.... Leggi di più
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The customer service from your medicals is ridiculous. I ordered my second order from your medicals on 06/07/206. I called them yesterday and they said it would get fast tracked. Still nothing. 16 day... Leggi di più
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The order reply was slower. Once the order was approved it took 3 weeks to get it delivered. Many of competitors are super quick and organise next day deliveries. Bit disappointed with the whole proce... Leggi di più
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The application process is very fiddly. Unless I missed it it would have been helpful to know in advance what information and how was required I'd also rather have discounts applied direct to my acc... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Informazioni di contatto
2 Stadium Place, LE4 0JS, Leicester , Regno Unito
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,5
Nella media
4K recensioni
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Ha risposto al 81% delle recensioni negative ricevute
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Disgrace To Pharmacy.
Still no refund despite lots of assurances that the correct team have my details for the refund and are prioritising.
Have waited over four months for this promised refund..
They keep saying they have improved....
I DONT THINK SO !
AVOID THIS COMPANY
A DISGRACE TO PHARMACY.
5 settembre 2025
Non scritta su invito
Risposta di YourMedicals
Thank you for your feedback. We sincerely apologise for the delay in processing your refund and understand your frustration, particularly given the length of time you have been waiting.
We can confirm that your refund request has been received by the relevant team and remains in the processing queue. Please be assured that requests are being handled as quickly as possible, and your refund will be processed as soon as it reaches the front of the queue.
We appreciate that this delay has been disappointing and apologise for any inconvenience caused. Thank you for your patience while we work through outstanding requests, and we remain committed to improving our service and communication.
Kind Regards,
Your Medicals Team
Brilliant delivery time
Brilliant delivery time. Excellent customer service.
2 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Order never dispatched
I paid for a Mounjaro prescription, completed all required checks and was told my order had been approved. Despite repeatedly chasing for updates, the medication was never dispatched. I received multiple apologies and assurances that my order had been prioritised, but nothing ever changed.
I also requested to raise a formal complaint but received no confirmation that it had been logged. In the end, I had to raise a dispute with my bank to recover my money. I would not recommend this company and will be advising friends who use Mounjaro to avoid them based on my experience.
11 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are sorry that your experience did not meet the high standards we strive to provide.
Unfortunately, we experienced unexpected supplier delays which affected the availability and dispatch of some orders. While these circumstances were outside of our control, we understand how disappointing this must have been after completing the required checks and receiving approval for your prescription.
We appreciate your patience during this period and apologise for any frustration caused by the delays and the communication you received. Our team worked hard to provide updates and prioritise affected orders, and we recognise that the outcome was not what you had expected.
Feedback such as yours is invaluable in helping us improve our processes and communication. We remain committed to providing a reliable service and a better experience for all of our customers going forward.
Thank you again for bringing your concerns to our attention.
Kind Regards,
Your Medicals Team
Very poor customer service ..email…
Very poor customer service ..email response time is diabolical when it takes minutes to reply to an email and eventual responses are often repetitive automatic like responses and despite providing information asked for then no further response. Very frustrating and put me off ordering again
31 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for taking the time to share your feedback. We're sorry that your recent experience was disappointing.
We're currently investing in improvements to our customer service team and processes to deliver faster, more consistent support. Feedback like yours plays an important role in helping us enhance the experience we provide.
We truly value your support and hope you'll notice the positive changes we're making. We'd love the opportunity to welcome you back and provide the level of service you expect and deserve.
Kind Regards,
Your Medicals Team
Quick response
Quick response. Order arrived promptly. Highly recommend!
23 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you so much for your kind words and we appreciate you taking the time to share your experience.
Best regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear the process was quick and efficient.
Kind regards,
Your Medicals Team
First time shopping
Very good service from start to delivery, well packaged and quickly dispatched. No problem with on-line ordering.
16 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Kind regards,
Your Medicals Team
Great website and quick delivery ⭐️⭐️⭐️⭐️⭐️
23 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Kind regards,
Your Medicals Team
My experience is always positive I also…
My experience is always positive I also like that they ask medical questions when ording certain products !
20 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear you found ordering easy, and delivery quick.
Kind regards,
Your Medicals Team
The website was quick and easy to use
The website was quick and easy to use. Even though I made my order over the weekend it was processed right away . The best thing about my order with Your Medicals was the price. It was the cheapest online and cheaper than my local pharmacy.
1 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Offers Everyday BUT NO REFUNDS!@
Everyday I get money off offers from them but they cannot seem to actually refund me for the failed cold chain delivery months ago. Lots of promises to refund but no actual refund. Disgraceful from an online Pharmacy! Where is the accountability of those in charge?
There seems to be a blockage at their "refund processing dept".
If this were a retail pharmacy it should be closed down due to lack of accountability of those in charge.
AVOID......
3 settembre 2025
Non scritta su invito
Risposta di YourMedicals
Hi,
Thank you for taking the time to share your feedback. We’re sorry for the delay in processing your refund and understand how frustrating this has been.
Please be assured that your refund request remains with the relevant team and is being actively worked on. We appreciate your patience while this is being finalised and are committed to getting this resolved for you as quickly as possible.
Thank you for your continued patience and understanding.
Kind Regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your 5-star review! Warm regards, Your Medicals Team
No dispatch
I’ve placed my order, on 10/05, it was reviewed and approved by 16th but has still not been dispatched , it’s now 30/05
10 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hi,
We’re sorry to hear that your order has not yet been dispatched and understand your concern given the time that has passed since approval.
Please send us your order number and we’ll be happy to investigate this for you and provide an update as soon as possible.
Thank you for your patience, and we look forward to resolving this for you.
Kind Regards,
Your Medicals Team
Very good service.
13 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you so much for your kind feedback! Warm regards, Your Medicals Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with this company.
I requested a refund on 21 May after struggling with their system while trying to submit the required evidence. The process was very difficult and inaccessible, especially when parts of the system were not working properly.
Despite multiple follow-ups and being told the relevant team had been notified, I still have not received my refund or any clear timeframe for when this will be resolved.
The lack of communication and ongoing delays have caused unnecessary stress and frustration. I would not recommend this company based on my experience.
01 June and still waiting for my refund
02 June still no refund and ignoring my messages.
04 June still not refunded, and not replying to my emails. AVOID THIS COMPANY
06 June still no refund - what a joke this company is, ongoing on since 21 May!!
10 June email stating my refund will be processed in 10 working days!!
12 June still waiting since 21 May, bank has refunded me. I will never use this company again!!!AVOID
29 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hi,
Thank you for taking the time to share your feedback. We appreciate your patience throughout this process and understand your concerns regarding the delay.
Your refund request has been received and is currently being worked on by the relevant team. We are making progress and are committed to resolving this as quickly as possible.
Thank you for your continued patience and understanding while we finalise this for you. We value your feedback and the opportunity to put things right.
Kind Regards,
Your Medicals Team
No complaints
The package arrived in good time & in good condition. No complaints.
21 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear the process was quick and efficient.
Kind regards,
Your Medicals Team
Just can't fault the service
Just can't fault the service, it's efficient and great, they say when your stuff will arrive and it does.
Brilliant.
18 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Abysmal service, broken promises, and unsafe delays for patient medication.
Avoid this company at all costs. This is my third order with YourMedicals, and the service has completely deteriorated. They do not care about patient well-being, and their communication is a total shambles.
Financial bait-and-switch: On my first order, a sudden price increase wiped out the entire value of my £50 introductory discount code, forcing me to pay extra just to get my medication.
Severe operational delays: They advertise a 10-working-day turnaround for the entire process. I placed my latest order on 6 May. It took 9 days just to get clinical approval (15 May). It has now been 22 calendar days (and 9 working days since approval) and my life-altering medication is STILL sitting in their warehouse undispatched.
Appalling communication: You have to chase them constantly just to get basic updates. Yesterday, I was told one thing on the phone and sent a completely contradictory email later. The summary email I explicitly requested was never even sent.
Their poor 3.5-star rating and influx of 1-star reviews are completely justified. I have formally escalated this, demanded a manager callback, and if this is not resolved today, I will be reporting them to the General Pharmaceutical Council (GPhC) for unsafe handling of patient medication timelines, alongside taking action under the Consumer Rights Act 2015.
Utterly unprofessional. Avoid.
27 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience has not met your expectations and understand your frustration regarding the delays and communication surrounding your order.
We appreciate the concerns you have raised and can assure you that your feedback has been taken seriously. Your order has been escalated with the relevant team, and we are working to have it resolved as quickly as possible.
We value all customer feedback as it helps us identify areas where we can improve our service and communication. Thank you for your patience while we work towards a resolution.
Kind Regards,
Your Medicals Team
Please DO NOT order from this company
Please DO NOT order from this company. I’ve purchased my injections on the 5th of May and i haven’t received it… I’ve made numerous phone calls and was fobbed off..SCAMMERS!! I want my money back you thieves 😡😡😡
5 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hi,
We’re sorry to hear about your experience and understand your frustration.
We can confirm that your order was dispatched on 29th May and is currently on its way to you. We appreciate that this has taken longer than expected and apologise for the delay.
Thank you for your patience, and we hope your order will be with you very soon.
Kind Regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Kind regards,
Your Medicals Team
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