Customer service is lousy. I have had this since May, & it is now July, & customer service STILL has not fixed the issues. They target advertised Veteran's, & then screw them over. AVOID the aggravati... Leggi di più
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As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided brea... Leggi di più
i have had a subscription since the late fall of 2025. its been issue after issue and nothing resolved. they are taking medicare funds each month yet i have yet to have a clinical coach assigned and... Leggi di più
Shelby has helped me so much to discover coping mechanisms using the XR apps. She asks me questions to determine how I'm feeling and gives me feedback to help resolve whatever issue I may be having. I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Clinica medica
- Servizio di assistenza sanitaria domiciliare
- Servizio di salute mentale
- Terapista occupazionale
- Clinica di fisioterapia
Scritti dall'azienda
XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.
Informazioni di contatto
200 Highland Ave. STE 201, 02494, Needham, Stati Uniti
- 1-800-977-0049
- info@xr.health
- xr.health
3,0
Nella media
144 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sarah
Sarah, my therapist, was great. I liked the apps. The XRHealth billing system needs a lot of work.
27 ottobre 2021
Risposta di XRHealth
Hi Sarah, Thank you for your feedback. So glad you had a positive experience with Sarah, your therapist and the effective apps! I am bummed to hear about the billing system. We are always ironing out the kinks, and working with insurance companies to make the process smoother than ever! If you are still having any problems, please reach out to us- we will take care of you! And please pass us along to family and friends- we would love them to share in your successful outcomes! Thanks again for writing! Best, Jessica
This is a great program
This is a great program!
I injured my shoulder and through the virtual therapy and the actual therapist virtual meetings, I was able to gain full motion of my arm.
Beware if your headset is not fully charged and it cuts out during the middle of a session, you have to start all over again.
27 ottobre 2021
Risposta di XRHealth
Hi Twyla, Thank you for your positive feedback. So glad you had a successful outcome with your shoulder and a great experience with your therapist. Yes, the headset is like an iphone- it should be charged to avoid cutting out, but we don't always remember to fully charge it! I am so glad you enjoyed the immersive VR sessions- please pass us along to family and friends- we would love them to share in your successful outcomes! Thanks again for writing! Best, Jessica
PT that Really Works!
Physical therapy with XR- HEALTH was a most helpful experience. The combination of stretching exercises and VR activities for an uninterrupted hour certainly helped to resolve my neck issues. Having a physical therapist work with me virtually to supervise and make adjustments was great! The VR games had intent and success while having fun! Highly recommend this program!
27 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Wow, Ellen, Thank you for your generous and positive feedback. Yes, we have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. The VR environment is unique and one of a kind- so glad you could experience it and that you recommend it! We would love to bring access to more people, so please also recommend to your friends and family, as well as your doctors and medical providers. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. Thanks again for writing! Best, Jessica
Risposta di XRHealth
Thank you for your positive feedback. Yes, the convenience of therapy at home is so great! We hear this all the time. Thanks for sharing. We would love to bring access to more people, so please also recommend to your friends and family, as well as your doctors and medical providers. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. Thanks again for writing! Best, Jessica
B- review of xr health
I liked XR Health but did get a little headachy from it. It was very nice to be able to work out from home, particularly during covid-19, when it wasn't possible to go to a gym. There were a few restrictions that I was not wild about. I didn't like that I couldn't set my own times and my own settings in my own music. However, all in all it was a pretty good experience. I was a little disappointed at how expensive it would have been to keep it though. Would have been interested in doing it but not at that price it's not worth it in my opinion.
NEW 11.04.2021
I forgot to mention the one thing that really bugged me: the machine should have a red light when it needs charging. It was extremely hard to tell the yellow and green apart - almost identical. I know for a fact that I'm not alone in this.
26 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Yvonne, Thank you so much for your feedback! We are always looking to improve our process in any way we can. I am so glad you benefitted and see results. Therapy from home is so effective and convenient and safe, especially now, as you mentioned! There are actually ways to change the settings for music, times, and levels, within the apps- sorry you were not aware of this! I am glad you had wanted to keep the headset for continued use after your course of therapy. We do offer this for a small fee, and perhaps you would do it in the future! Again, thank you for your feedback!
Great experience
My keen pain disappeared and never came back after 8 sessions with Sarah!
26 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Tom, Thank you for your generous and positive feedback about your knee. I am so glad to hear of your amazing progress and pain relief! As a therapist, I love hearing all the success stories and know how people's lives are better with our therapy! Thank you for sharing and please spread the word to your family and friends- we would love to bring access to more people who will benefit from VR therapy from the comfort of home! Best to you! Jessica
My experience with XRHealth was fantastic!
My experience with XRHealth was amazing! Working with the VR headset was great and I found new ways to exercise, stretch, relax, and to stretch my mind in addition to my muscles. The sessions were made all that much better by working with Dr. Igbo - he is a wonderful therapist and a fantastic person. I would highly recommend both!
26 ottobre 2021
Non scritta su invito
Smartest thing I have done for myself health wise!
I signed up for the service after reading about it online. Had low expectations as I had done in person PT before for a frozen shoulder and other work-related MSK problems (I am a physician). That being said I was in so much pain and had lost so much mobility of my neck that I went ahead. It was a great experience. Actually-it was amazing! It was not instant relief of course but by the second week I was feeling better. I was able to do this around my work schedule using the app for visits, messaging and the VR system for daily exercises. About a month in I had ditched the heating pads, ointments, OTC pain relievers, etc. My therapist was awesome, awesome, awesome! (K. Gleason) I now continue on my own doing the things I learned and I can’t say enough good things about the program.
26 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Excellent feedback! Thank you for sharing your positive experience. I am the Clinical Liaison with XRHealth and I work with providers on referring their patients, bringing access to our immersive therapeutics. I would love to chat more about your patients and colleagues who would benefit from the data-driven interventions we provide- If you could connect with me, that would be amazing! jessicaa@xr.health. Best to you! Jessica Ackerman, SLP 617-545-7184
Great one on one online service
Dr. Michael Clemente is very knowledgeable. I am glad that i got him as my therapist. He is very helpful, kind and caring. I enjoy working with him. I will highly recommend him to my friends. I am progressing better with my neck and shoulders since I started with him. I have wounderful experience with him everytime.
25 ottobre 2021
Non scritta su invito
My physical therapist is great
My physical therapist is great, I'm just struggling with the app not working when I try to text or the vr device not always working right.
25 ottobre 2021
Non scritta su invito
Easy and great group to work with and great results
Your therapist (Ike) was terrific and the exercise sesions and "homework" have really helped. Overall, easy and great group to work with, particularly helpful during the pandemic. Therapy without the risk!
20 ottobre 2021
Deceptive Business Practices
I was excited to see if XRHealth could help me, but I've been frustrated by their deceptive business practices around subscriptions.
When you sign up there is a general an intake call. About 10 days later I received the equipment in the mail and three days after that I had a Zoom call to get the program started. I come to find out the subscription starts at the intake call and not when the program starts. I ended up paying for almost half a month of not getting any treatment. Their website says each week I would get progress updates and biofeedback, not sure how I could get that without having the equipment. I paid for a month and only got about 17 days of treatment.
It would be like signing up for cable/internet and starting the subscription on that day rather than the day you get the equipment and actually start using the service.
When I tried to get an explanation, their support became very unresponsive. A more minor point, but the equipment I used was very buggy and has an overall poor user experience.
21 settembre 2021
Non scritta su invito
Risposta di XRHealth
We, at XRHealth, sincerely apologize for the inconvenience and frustration that was caused to you prior to submitting the complaint with Trustpilot. We appreciate the feedback you submitted and we are working to improve our transparency regarding the product and services we offer. The information we have gathered from you in this interaction will allow us to better improve our customer service actions and response time.
Prior to receiving this complaint with Trustpilot, we had reached out to you to offer compensation for the time that you had no access to the full product and we agreed upon resolution of this situation in the form of only billing you for the month of service starting on the date you had received the virtual reality headset.
Additionally, we have already initiated a revise in our subscription plans/policies to make the offering more clear to consumers. We also made changes to perform partial billing procedures in order to avoid full collection of a monthly program from the sign on. We truly hope that we have remedied this situation and that you would consider using our services again in the future.
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