Customer service is lousy. I have had this since May, & it is now July, & customer service STILL has not fixed the issues. They target advertised Veteran's, & then screw them over. AVOID the aggravati... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided brea... Leggi di più
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Shelby has helped me so much to discover coping mechanisms using the XR apps. She asks me questions to determine how I'm feeling and gives me feedback to help resolve whatever issue I may be having. I... Leggi di più
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I've been doing chair and floor yoga for 2-1/2 years and taking collagen supplements for 5 months. Now with including VR sessions, I can move my left arm and rotator cuff a little more with little to... Leggi di più
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Dettagli dell'azienda
- Clinica medica
- Servizio di assistenza sanitaria domiciliare
- Servizio di salute mentale
- Terapista occupazionale
- Clinica di fisioterapia
Scritti dall'azienda
XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.
Informazioni di contatto
200 Highland Ave. STE 201, 02494, Needham, Stati Uniti
- 1-800-977-0049
- info@xr.health
- xr.health
3,2
Nella media
143 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good therapist, extremely poor customer service
Therapist was very good. Not responsive at all to emails regarding a problem. Received a bill for payment of $1200 despite having been assured XRHealth accepted Medicare. Cannot seem to get a response from anyone regarding this problem. Starting to feel like a scam outfit to me.
18 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Gerald,
We are so very sorry to get this feedback! For certain, we will connect with you to discuss your problematic bill. We will get this ironed out. Please accept our apologies- our billing department is typically extremely responsive, so I will look into this for you immediately. Thank you for the positive feedback on your therapist and I hope you continue to see progress in function from the therapy you received. Please expect a call Monday morning. Best,
Jessica
I had a wonderful experience with…
I had a wonderful experience with XRhealth. The physical therapist really was the best and helped me tremendously. The combination of one on one therapy withe the virtual reality headset worked well for me.
18 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Gloria, Thank you for the positive feedback! We are thrilled that you benefitted from the experience in VR with XRHealth. Our therapists really are top-notch and customize treatment for your specific needs. Please keep spreading the word so more people can benefit from the immersive therapy, as you did! Best to you, Jessica
ANSWER TO A PRAYER
INJURED MY KNEE AND WAS EXPERIENCING INTENSE PAIN. MY THERAPIST SARAH WAS KNOWLEDGEABLE
PATIENT AND EFFECTIVE. I WAS SO GRATEFUL TO GET QUALITY CARE AT HOME. I RECEIVED OUTSTANDING SUPPORT WHEN I STRAINED MY SHOULDER IN AUGUST. I FEEL SO MUCH STRONGER AND MORE CONFIDENT IN MY ABILITY TO MANAGE MY ACHES AND PAINS. I AM RECOMMENDING XR HEALTH TO ANYONE IN NEED OF P.T. ALSO TOLD MY PCP. THANKS A MILLION!!!
14 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Elena, Thank you for trusting us with your therapy! We appreciate your generous and positive feedback. Yes, we do have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for sharing with your friends and PCP. As the Clinical Liaison here, I work to bring awareness of our services to medical providers. Please feel free to share my direct email with your PCP, if they would like more case-specific outcomes data- jessicaa@xr.health .... Thanks again and best to you, Jessica
AMAZING life changing experience
Michael Rose is an AMAZING therapist, and I actually look forward to our session each week and in the past it was not the case with other therapy. I am really hoping for myself that this continues to be life changing for both my personal and work life which includes chronic pain, insomnia, and anxiety. Everyone should at least experience what XR Health has to offer once because therapy will never be the same-this is a game changer.
8 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Thank you for your generous and positive feedback. Yes, this therapy IS a game-changer. I am so glad you had a positive experience all around, with the technology, with the home-therapy convenience, and with your therapist! We have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. We appreciate your comments, as our mission is to bring access to more and more people who can benefit from this innovative therapy. We are the solution! Please share this with friends and help us spread the word. Best, Jessica, SLP
Great health provider service!
Very professional and friendly staff and support. This has been a terrific alternative to in-office PT! The standard exercises (stretches, weights, bands, etc.) are supplemented with a VR exercise plan. It's sort of like the Wii, but immersive 3D and much higher tracking and response. It makes the exercises much more enjoyable than just sliding your arm up and down a wall. Really, really, recommend XRHealth!
6 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Joel, Thank you for your generous and positive feedback, and for recommending XRHealth. I am so glad you were engaged and had fun with our therapy. We have so many positive outcomes like yours, and we appreciate the opportunity to make real changes in people's lives. The VR environment collects data to actually show your progress, which is far beyond any conventional therapy feedback. I am so glad you have been so impacted by this unique experience. Please continue to spread the word and share your awesome results with XRHealth! Best, Jessica
I'm 54 and I hated therapy!!!!
I'm 54 and I hated P.T. or O.T. IT didn't matter which one I've been doing it off and on since I was 17yoa didn't want to do it any more I would make any excuse not to go or just not show up all.
That was until I saw an add for XR HEALTH.
I mean virtual therapy, how do they do that.
So I checked it out and I'm so glad that I did, I read about how it works.
I'm so glad I did, I have 50% more mobility than when I started my Drs. were shocked at the transformation and I couldn't stop bragging about how i achieved it.
I told every one who would listen about XR HEALTH.
NOT only did I get more movement back through this program I got to work on pain management, my sleep,relaxation and many many more.
I recommend this to anyone who hated therapy as much as I did, THIS WORKS you don't realize that you are actually doing therapy.
GO TRY IT NOW, YOU WILL
BE AMAZED!!!!!
3 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Timothy, Thank you for the positive feedback. The transformation you detailed is the reason we have so many people who are recommending our VR Therapy- it actually works! We are so glad you tried this and found such significant improvement in your movement, as well as pain management, sleep, and relaxation. We would love for more people to be AMAZED, just as you said you were, so please continue to spread the word, so others can also benefit from the transformational power of VR, as you did. Thanks again for taking the time to leave us feedback. You can pass along my personal email to any of your doctors who were so in awe with your progress, as I am the clinical specialist who works with providers on bringing access to more patients like you! Best to you, Jessica jessicaa@xr.heatlh
Bad experience, beware of 'invited' reviews!
I was a patient of XR Health. They assured me on multiple occasions prior to receiving services that their services would be completely covered by my insurance, it was not. They told me that their physical therapist had experience with one of my conditions, she did not and gave me an exercise that literally was the first result that one would find on google for an exercise for that condition.
You may notice that the majority of the reviews on this site for XR Health are marked "Invited". That means that XR Health invited these patients to leave a review. Companies typically only invite consumers that they know had a positive experience and would be likely to leave a positive review. If you see predominantly 'invited' reviews, you know that the company is trying to stack the deck in their favor.
Because of my negative experiences, I left a 1-star review on Google.
In response, several of the top-level executives at XR Health left fraudulent/conflict of interest reviews in an attempt to bury my 1-star review. And they did so in such an inept manner as to be laughable.
Of the 10 reviews currently on Google (Dec 1, 2021), 3 are from people with no history of making reviews and six are obviously from XR Health staff, including executives and... wait for it... their Social Marketing person!
Clair Polansky - Content & Social Marketing
Eran Orr - Founder & CEO
Tal Arbel - VP Product Data & AI
Shira Orr - Manager - Medical & Scientific Publications
Kate Gleason - Clinic Director
Noa Lustgarten - Director, Clinical Delivery
Feel free to Google any of the above names + "XR Health".
2 dicembre 2021
Non scritta su invito
Risposta di XRHealth
Hi Kymba,
Thank you for the feedback and I am sincerely sorry that you had a less than positive experience with XRHealth. We strive to deliver the most clinically- appropriate, data-driven, effective therapeutic services in innovative and patient-centered modalities. For these reasons, we get exceptional feedback, but we also do get some 1, 2, 3 star ratings that are critical feedback, which we do post and do not hide, and are also of the "invited" nature.
Just to speak to your investigation into how our feedback is obtained:
We have been checking out Google as a platform for reviews (this is why employees are among the reviewers there) as we were trying to understand if this platform verifies the identity of the reviewers and if the person was our patient our not. As this is not the case we are not using the Google reviews and have already submitted an official request to Google to remove the review option from the platform.
As you have found, our patient are reviewing us on this TrustPilot platform, here is a link showing the reviews: https://www.trustpilot.com/review/xr.health. As you can see our patients are very satisfied with the treatment and the services.
For your specific complaints, just as any other medical service, reimbursed by insurance, patients still have what is called "patient responsibility" to cover, such as co-pay and/or deductible, billed once the treatment was performed, according to their insurance plan.
We've successfully treated over 2000 patients this year alone, in 3 different countries and our NPS scores are extremely high, comparing to the average NPS score in the healthcare market.
We are very sorry to hear that you had a less than optimal experience, as we strive to provide the best services, with the highest transparency - with all our patients.
Please let us know if you have any additional questions and we'll be happy to answer.
All the best,
The XRHealth Team
I am completely satisfied with my…
I am completely satisfied with my experience with XRHealth. Not only do I consider my time with XRHealth successful, it was also fun and I looked forward to my sessions. An added plus was being able to do this all from the comfort of my home. While I had specific times for virtual visits with my therapist, I could then work (play) with the VR headset performing specific tasks designed for me or do relaxation sessions at my convenience.
My therapist also gave me physical exercises and stretches and watched to ensure I was doing them correctly. She also incorporated breathing and relaxing techniques, all of which improved the pain I was experiencing.
I am very pleased with the care I received. An individualized treatment plan was designed to assist me in improving/resolving my discomfort and symptoms and I’m very satisfied with my results. I’m back to doing yoga and golfing. I wasn’t sure I'd ever be able to swing a golf club again!
One size does not fit all – and XRHealth met my needs. They adjusted therapy as I progressed and I was periodically evaluated and my routine adapted.
I am very grateful for the care I received from my therapist, Vaishali, and XRHealth.
1 dicembre 2021
Risposta di XRHealth
Dear Barbara, Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for the 5 -star review and for sharing your feedback! We keep hearing that we are changing peoples' lives! I'm so glad you have had this positive experience also!
Best, Jessica
Worked fine until it didn't.
I used the XR VR set for 8 weeks. The therapists were great, especially the physical therapist Sarah. However, after using the VR successfully for several weeks and loving it, I started having trouble with large black areas appearing and thereby hiding parts of an app that need to be visible. I passed this on to Sarah and she said she was told it was a software change and would be fixed that night. When I tried the next day it still did not work, plus other apps would freeze in the middle of an activity and I had to keep rebooting.I returned the VR, although I was wanting to keep it longer (working properly) because the first sessions it worked fine.
I miss using the VR and I think it was helping me so I'm really disappointed that it stopped working.
Also, sections of some of the text boxes that pop up to give you information or instructions at the beginning of the app sometimes are not visible or only partly visible, and the English is sometimes really hard or impossible to understand. These need to be addressed. You need someone who is a better translator of Hebrew to English. You used to have a Tech Support man named Ralph who was extremely competent and patient but apparently he isn't there now. Hi, Ralph, wherever you are.
11 novembre 2021
Risposta di XRHealth
Hi Pam! We loved having you in therapy. You were a consistent user of VR therapy and we value your feedback! We did work with you on the technology and even sent you a replacement headset at one point. As a valued client, we do all we can to eliminate stressful situations in the VR environment and with the headset. Unfortunately, technology does come with its set of user-difficulties. I am sad to see only 2 stars on your review, as you did make great progress in therapy and I know you were able to do many activities after going through our therapy. It would be great to see more stars on your review for all the time and energy you spent with our dedicated compassionate therapists. We are always working out the glitches and we thank you for your feedback. We are always improving and dedicated to transforming people's lives through effective therapy! Best to you, Jessica A, SLP :)
Good to have her because she is trained…
Good to have her because she is trained and educated in all that I need plus she is nice to talk to as well
10 novembre 2021
Non scritta su invito
Risposta di XRHealth
Lory,
So glad you are having a positive experience with VR therapy! Keep it up! Best, Jessica
I love it I am having fun and…
I love it I am having fun and exercising my mind and body gaining ROM I want to do more and recommend this to all older people.
8 novembre 2021
Non scritta su invito
Risposta di XRHealth
Dianne,
Yes!! So glad you have such positive feedback with the VR Therapy experience! Please do spread the word- we love to provide access to more and more people of all ages, for convenient, effective therapy from home! Best to you, Jessica
So far......so good Michael Clemente
Michael Clemente allows the pace based on my needs and limitations and makes me feel comfortable with my work. He will ask me if I can continue or if I need to stop and this allows me to get through the process.
7 novembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Paul,
Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. We are excited to hear of your ongoing progress and positive experience! Keep it up!
Best, Jessica
Awesome program …
A fantastic training program organized by my therapist
I have seen great improvement
6 novembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Shelia, Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. We are grateful for the chance to provide therapy to amazing people like you! Please pass it on to family and friends. We love to keep helping, from the convenience and comfort of home with VR!
Best, Jessica
I Can Hardly Say Enough
I can’t say enough about my time as a client of XRHealth. From my first encounter with them to the present, they have been positive and have displayed a client centered attitude throughout all my questions and minor needs (e.g. billing, technology glitches, and appointment scheduling). They were quick to follow up on any minor problems. The Apps that were made available addressed my present needs but also provided increasing difficulty levels as I progressed through the program. The therapist assigned to my case was exceptional. He was very encouraging and positive about my progress and also listened and followed through with my questions and concerns. His consistently positive attitude definitely contributed to my continuing progress. I would still be using XR’s full services except for the fact that my insurance does not cover their program. Currently, I just use their rental program. I can definitely give them a five-star review and have recommended XR to others as a result of their exemplary service.
5 novembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Patricia, Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for the 5 -star review and for referring your family and friends. We keep hearing that we are changing peoples' lives! I'm so glad you have had this positive experience also!
Best, Jessica
Traditional and Virtual
Personally, my therapist was amazing. She really tailored my therapies to fit me best. When I told her I wanted to incorporate more traditional physical therapy into our lessons, she more than obliged.
Each week, I knew I was in for an extensive and exhausting session. She made sure to try and give me little homeworks in-between our sessions that I could incorporate into my everyday routine like my exercises, walking up and down my home stairs, or trying to get a walk in around my neighborhood.
She really pushed and encouraged me to go harder. I appreciate the summer I got to spend with her training and getting stronger.
5 novembre 2021
Risposta di XRHealth
Awesome! So glad you had a successful experience. Please spread the word! Best to you and continued progress! Jessica
I had a subscription program with the…
I had a subscription program with the headset and I had to send my headset backed to financial reasons as now I Amin a place that I am able to rent the headset again but the only way for me to get the headset back is to go through another evaluation with a therapist. No thank you. If I had just kept the headset, the therapist was not going to come looking for an evaluation so why do I have to done nw to get the headset back?
4 novembre 2021
Non scritta su invito
Risposta di XRHealth
Dear Julianne,
Thank you for your feedback. We love that you had such good outcomes and progress that you wanted to continue with the headset! We will certainly look at the process of re-gaining access to the headset for former patients, without requiring another evaluation. The main reason for this is maintaining safety and ensuring there have not been significant medical changes in the patients, as this is a therapeutic headset. We want only the best for you and all our patients. Please reach out to us and discuss this, and we can work to bring you access! Best, Jessica
My experience with XR Health was top notch
My experience with XR Health was top notch from start to finish. Ike, my therapist, did an excellent job of explaining the process, developing an appropriate rehab plan, and helping me get the most from my therapy.
I’m a Sports Med doc and have referred several of my patients to XR Health who have all had a similar experience.
3 novembre 2021
Risposta di XRHealth
Dear Richard, Thank you for your generous and positive feedback. Yes, we have top-notch, compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. Thank you for referring your patients from your sports medicine practice. I am the Clinical Liaison here, working with providers all the time to bring access to more people, so please continue to share with your patients. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. If you want to talk directly, please reach out for referral info or patient-based collateral. I would love to engage with any colleagues, as well! My direct email is jessicaa@xr.health
Best, Jessica
Hope and help.
I am appreciating the one-on-one with my therapist. I also am anxious to start with my VR experience. This approach and use of technology is a cut above traditional physical therapy. I am excited to share this experience with my medical team and those that I know. Thanks to XR Health. Please continue promoting this method and use of technology so that more individuals can take advantage of the opportunity.
31 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Hi Terrence, Thank you for your generous and positive feedback. Yes, we have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. The VR environment collects data to actually show your progress, which is far beyond any conventional therapy feedback. I am so glad you have been so impacted by this unique experience. We appreciate your comments, as our mission is to bring access to more and more people who can benefit from this innovative therapy. We are the solution! Thank you for sharing with your medical team. As the Clinical Liaison here, I work to bring awareness of our services to medical providers. Please feel free to share my direct email with them, if they would like more case-specific outcomes data- jessicaa@xr.heatlh . Looking forward to your positive outcomes! Best, Jessica
Ricki has been wonderful
Ricki has been wonderful. Kind, informative, consistent, polite feedback, Helped me strengthen body to be more stable in my feet. She has been the key part to help me through this journey
28 ottobre 2021
Non scritta su invito
Risposta di XRHealth
Hi Kristin, Thank you for your generous and positive feedback. Yes, we have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. We would love to bring access to more people, so please share with your friends and family, as well as your doctors and medical providers. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. Thanks again for writing! Best, Jessica
Sarah
Sarah, my therapist, was great. I liked the apps. The XRHealth billing system needs a lot of work.
27 ottobre 2021
Risposta di XRHealth
Hi Sarah, Thank you for your feedback. So glad you had a positive experience with Sarah, your therapist and the effective apps! I am bummed to hear about the billing system. We are always ironing out the kinks, and working with insurance companies to make the process smoother than ever! If you are still having any problems, please reach out to us- we will take care of you! And please pass us along to family and friends- we would love them to share in your successful outcomes! Thanks again for writing! Best, Jessica
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