Yorkshire Building Society Recensioni 

11.014
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Went with YBS as wanted an offset mortgage. Good customer service, easy to get hold of team via email or phone. Mortgage process involved gifted deposit but was still straightforward.

L'azienda ha risposto

Valutata 5 stelle su 5

Yorkshire Building Society in Oxford (High Street Branch) was a breath of fresh air. All the staff were friendly and welcoming. It was wonderful to go into a bank and be treated like a person, by peo... Leggi di più

Valutata 5 stelle su 5

A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... Leggi di più

Valutata 4 stelle su 5

Although a long online process, which is to be expected, I didn't find out what was required until the process had begun, so a list of requirements upfront would have been helpful. Then again, maybe I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Cooperativa di credito edilizio
  2. Banca
  3. Istituto finanziario
  4. Erogatore di crediti ipotecari
  5. Cassa di risparmio

Scritti dall'azienda

As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.


Informazioni di contatto

  • Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Regno Unito

  • www.ybs.co.uk

4,7

Eccellente

TrustScore 4.5 su 5

11K recensioni

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4,7

Tutte le recensioni

(11.014)

2018 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Easy to crest an account

Easy to crest an account. No fuss. Easy app to use. Good information regarding different accounts.

24 gennaio 2026
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Risposta di Yorkshire Building Society

Hello Louise,

Thank you for your feedback, which is greatly appreciated!

Kind regards.

Valutata 1 stelle su 5

Wanted to speak to some as im a first…

Wanted to speak to some as im a first time buyer and just wanted some clarity about my AIP and just some general questions as its all new to me and was advised by a friend to call them. The lady i spoke to was very rude and frosty. Had her fan blowing so could barely hear what she was saying but advised she wouldnt slow it down so i could hear her as it was too hot. Very much knocked all my confidence with regard to getting a mortgage.

14 agosto 2026
Non scritta su invito
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Risposta di Yorkshire Building Society

Hello,

Thank you for your feedback, and I am sorry to hear about your experience. If you wish to take this further, you are welcome to do so on the YBS website at:

www.ybs.co.uk/contact-us/help-us-improve or by calling Customer Relations on 0800 056 5252 (Monday to Friday, 9am to 5pm).

Kind regards.

Valutata 4 stelle su 5

Good service

Easy way to open an account

5 agosto 2026
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Risposta di Yorkshire Building Society

Hello Olga,

Thank you for taking the time to provide feedback. This is very much appreciated.

Kind regards,

Valutata 5 stelle su 5

The members of staff were very helpful…

The members of staff were very helpful and the process very easy to follow

30 luglio 2026
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Risposta di Yorkshire Building Society

Hello Keith,

Thank you for taking the time to provide feedback. This is very much appreciated.

Kind regards,

Valutata 5 stelle su 5

Super efficient service

Super efficient service, Called into the local YBS to enquire about transferring a due to mature ISA.that was with another financial business, advised as I had one recently opened with them it would be a simple transaction, without a need for an appointment, and true to their word called in a week later with the relevant information, and the transfer (upon maturity) went so smoothly and efficiently I was in and out within less than 20 minutes. Wow now that is efficient with friendly staff. as well YBS recommended.

5 agosto 2026
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Risposta di Yorkshire Building Society

Hello Keith,

Thank you for taking the time to provide feedback. This is very much appreciated.

Kind regards,

Valutata 3 stelle su 5

You are a professional company

You are a professional company. Please do not send junk like TrustPilot or other American marketing companies. No one is interested.

6 agosto 2026
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Risposta di Yorkshire Building Society

Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!

Valutata 5 stelle su 5

Excellent customer service

The staff were very helpful and friendly. Opening a savings account was easy and everything was explained clearly. Excellent experience.

6 agosto 2026
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Risposta di Yorkshire Building Society

Hello Tania,

Thank you for taking the time to provide feedback. This is very much appreciated.

Kind regards,

Valutata 5 stelle su 5

YBS is in the town where we live.So…

YBS is in the town where we live.So thought it a good option
Did it all online no problems

29 luglio 2026
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Risposta di Yorkshire Building Society

Hello Dorothy,

Thank you for taking the time to provide feedback. This is very much appreciated.

Kind regards,

Valutata 5 stelle su 5

Excellent customer service from Harrison

I’d like to thank Harrison for his exceptional customer service when I visited the Brentwood branch. I’d filled in a Power of Attorney registration form and posted it to head office on Monday 27th July. I made an appointment to visit the Brentwood branch on Wednesday 5th August to check POA had been registered as I needed to close my mother accounts and access funds, which are needed for my parents to be able to move into a more suitable property.
Harrison was able to confirm that POA had been registered, printed statements, which were needed as proof of funds for the house purchase, closed all 3 accounts, and issued cheques straight away.
Harrison was extremely professional and supportive throughout the process, which took less than 40 minutes, and this has really helped to ease the burden on my mother who needs to be able to move as soon as possible.
Many thanks Harrison for all your help and assistance. It is very much appreciated.

5 agosto 2026
Non scritta su invito
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Risposta di Yorkshire Building Society

Hello Jane,

Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch

Kind regards,

Valutata 5 stelle su 5

Great staff and comfortable office!

Felicity Paddock was extremely professional,friendly and helpful. The branch was pleasant and comfortable.

26 luglio 2026
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Risposta di Yorkshire Building Society

Hello Mrs Canham,

Thank you very much indeed for your feedback which has been forwarded to Felicity's manager - I am sure they will be delighted to read it!

Kind regards.

Valutata 5 stelle su 5

Great rates

Great rates , lovely welcome email and phonecall as new to the society, think the app is great too

21 aprile 2026
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Risposta di Yorkshire Building Society

Hello Lee,

Thank you for your feedback, which is much appreciated!

Kind regards.

Valutata 4 stelle su 5

The service provided was super

The service provided was super. I was quite impressed

22 luglio 2026
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Risposta di Yorkshire Building Society

Hello BU,

thank you for your feedback, which is much appreciated!

Kind regards,

Valutata 5 stelle su 5

Opening an online isa

Simple,safe to open online account. Impressed with ease of sendimg photographic proofs of ID. Also follow up phonecsll reassuring.

3 agosto 2026
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Risposta di Yorkshire Building Society

Hello Wendy,

Thank you for your feedback, which is greatly appreciated!

Kind regards.

Valutata 5 stelle su 5

It was brilliant

It was brilliant, both in branch and online/on the app - all helpful, quick and professional. Recommend!

1 agosto 2026
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Risposta di Yorkshire Building Society

Hello Bianca,

Thank you for your feedback. It is lovely to hear about your recent experience. 🙂

Kind regards.

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff, everything went through smoothly.

2 agosto 2026
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Risposta di Yorkshire Building Society

Hello Ann,

Thank you for your feedback.🙂

Kind regards.

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