We were seeking to open an account to transfer across some ISAs and were really surprised at the polite, personal and effective way were assisted through the process. Everything was done in 3 days a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When transferring money from my YBS Savings Account to another bank, I had expected this to happen almost immediately (via Faster Payment). But the money was actually transferred the next Busines... Leggi di più
L'azienda ha risposto
I was very pleased with the first rate service I received from Helen in particular at the Malton branch whilst opening an ISA for my 90 year old mother using P.O.A. Despite not having an appointme... Leggi di più
My wife went in to update her passbook in the Abergavenny branch. We enquired about opening an Isa each and did we need to book an appointment. Kirsty said we could do it now. She sat us down, offer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Cooperativa di credito edilizio
- Banca
- Istituto finanziario
- Erogatore di crediti ipotecari
- Cassa di risparmio
Scritti dall'azienda
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Informazioni di contatto
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Regno Unito
- www.ybs.co.uk
4,7
Eccellente
10.175 recensioni
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Sorting out an ISA transfer efficiently
I needed to contact Yorkshire Building Society with a query about an ISA transfer. The member of staff was polite and helpful. She sorted out my problem (not one I could have done online). I would have given 5 stars except that it took some time to actually get to a person.
13 aprile 2026
Risposta di Yorkshire Building Society
Hello Alison,
Thank you for sharing this positive experience when calling our contact centre. We apologise for the longer wait times recently, this is mainly due to the new tax year so hopefully you wont face this issue on your next phone call.
Kind regards. 🙂
Risposta di Yorkshire Building Society
Hello Mrs Hazell,
Thank you for this positive feedback.
Kind regards.
Why they do duplicate id checks when…
Why they do duplicate id checks when transferring 1 ISA to another is beyond me. Plus They use a company called Mitek for ID checks who are absolutely useless. Almost inclined to go to Nationwide!
27 aprile 2026
Non scritta su invito
Risposta di Yorkshire Building Society
Hello Ken,
Thank you for leaving this feedback.
When opening a new account you may be required to complete ID checks if we are unable to verify you electronically via an Experian check. We have a responsibility to verify the identity of each applicant before opening a new account, even existing customers.
If you need any assistance with the Mitek process, please feel free to call us on 0345 1200 100 so we can guide you through the steps. Our opening hours are Monday to Friday 9am-5pm and Saturday 9am-1pm.
Kind regards.
YBS gave excellent service.
We like to visit a branch for certain bank transactions, to speak face to face with someone who knows what they are doing. The lady we dealt with was very helpful, patient, polite, and friendly and knew about the products. That's all that we want, expect, and hope for when dealing with a bank.
16 aprile 2026
Risposta di Yorkshire Building Society
Hello,
Thank you for this positive review. It is great to hear about your recent branch experience.
Kind regards. 🙂
Risposta di Yorkshire Building Society
Hello Garry,
Thank you for your feedback. 🙂
Kind regards.
Staff saying the other member of staff…
Staff saying the other member of staff could deal with walk ins in a very aggressive way in the shop when dealing with other customer
12 aprile 2026
Risposta di Yorkshire Building Society
Hello,
Thank you for leaving this review and bringing this to our attention.
If possible we would appreciate if you could give us a call on 0345 1200 100 so we can take some further information and pass this feedback onto the relevant branch.
Kind regards.
staff very helpful and had no problem…
staff very helpful and had no problem opening account
9 aprile 2026
Risposta di Yorkshire Building Society
Hello David,
Thank you for your positive feedback.
Kind regards. 🙂
Account remains locked
I like YBS, but I just can't access my account, hence the lower score since I rate having access as being fairly important!
I phoned, we made some changes over the phone. It still doesn't work.
I'd like to open an additional account, but since I can't access it I might need to open with Nationwide instead.
27 aprile 2026
Non scritta su invito
Risposta di Yorkshire Building Society
Hello David,
I am sorry to hear that you are facing issues with your account online. If this hasn't yet been raised with our IT department then please call us on 0345 1200 100 so we can raise this for you.
Kind regards.
Engagement by staff.
19 aprile 2026
Risposta di Yorkshire Building Society
Hello Im,
Thank you for leaving this positive review.
Kind regards.
I was given good advice and support in…
I was given good advice and support in my dealings with your staff .
Phillip Garwood .
16 aprile 2026
Risposta di Yorkshire Building Society
Hello Phillip,
Thank you for your positive feedback.
Kind regards.
Risposta di Yorkshire Building Society
Hello Sally,
Thank you for your feedback - much appreciated!
Kind regards.
The lady Christine under stands our…
The lady Christine under stands our problem & found us a perfect solution.
12 aprile 2026
Risposta di Yorkshire Building Society
Hello Trevor,
Thank you for your feedback, which i have forwarded to the branch. I am sure they will be happy to see it!
Kind regards.
Risposta di Yorkshire Building Society
Hello Colin,
Thank you for your feedback which is much appreciated!
Kind regards.
All our changes went very smoothly and…
All our changes went very smoothly and the staff were very nice
9 aprile 2026
Risposta di Yorkshire Building Society
Hello,
Thank you for your feedback, which is very much appreciated.
The advisor who set things up for us…
The advisor who set things up for us at the Bishopbriggs branch
was friendly and knowledgeable.
19 aprile 2026
Risposta di Yorkshire Building Society
Hello George,
Thank you for the feedback which is greatly appreciated. Can you tell us which branch or agency you visited? We would love to pass on your compliments!
Kind regards.
What a refreshing change to banking
What a refreshing change to banking - getting to deal with real people, who provide personal service, keep in touch and ensure everything goes smoothly. So unusual these days to actually deal with a real, contactable person - amazing service!
16 aprile 2026
Risposta di Yorkshire Building Society
Hello Fyviebird!
Thank you for your feedback - much appreciated!
Kind regards.
The lady that served me was very…
The lady that served me was very helpful and very informative
19 aprile 2026
Risposta di Yorkshire Building Society
Hello Gail,
Thank you for your feedback which is much appreciated. Can you tell us which branch you visited? We would love to pass on your compliments!
Kind regards.
Risposta di Yorkshire Building Society
Hello Garry,
Thank you for your feedback - greatly appreciated.
Kind regards.
Nice to be able to go into a branch and…
Nice to be able to go into a branch and talk to a human.
19 aprile 2026
Risposta di Yorkshire Building Society
Hello,
Thank you for your feedback - much appreciated!
Kind regards.
Risposta di Yorkshire Building Society
Hello Firdaus,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
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