Not sure why some people say their service is bad — I’ve placed 12 orders with XHunter over the past 4 years and never had any issues with prices or service. Sometimes they split the order into tw... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent Service! If the item is in store it’s usually in the mail the next day. I had a tracking number emailed What more could you ask for 👌🏻 I Bought an Allen handgun case and it’s perfect... Leggi di più
Ordered Vector Optics scope on Wednesday, intransit by Thursday delived to Queensland Tuesday using their poverty post option. Got exactly what I ordered plus a bonus gift in a time that would be expe... Leggi di più
L'azienda ha risposto
Offered a great product at an underinflated price unlike gear coming from the USA, absolutely ridiculous these days. Postage was swift as well. It pays to be subscribed to the X-Hunter email notice... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
XHunter Australia is your ultimate one-stop online store for premium hunting, shooting, and outdoor adventure gear. Proudly Australian-owned and operated, we’ve been serving the local hunting and outdoor community with high-quality, affordable equipment for years. From rifle scopes, gun safes, and shooting accessories to camouflage clothing, camping gear, and survival tools, we offer one of the most extensive product ranges in the industry. Our mission is to provide hunters, sport shooters, and outdoor enthusiasts with reliable gear at unbeatable prices. We partner with trusted brands like Allen, Spika, Ridgeline, MTM, and Leupold, ensuring that every product meets the highest standards of performance and durability. At XHunter, we’re not just about gear—we’re about service. We offer fast nationwide shipping, secure checkout, and dedicated customer support through email and WhatsApp. With thousands of positive reviews and repeat customers across Australia, we’ve built a reputation for trust, value, and convenience. Whether you’re gearing up for your next hunting trip, setting up a new gun safe, or looking for outdoor survival essentials, XHunter Australia has you covered. Shop smarter, shoot better, and explore further—only at XHunter.com.au.
Informazioni di contatto
303 Boundary Road, 3195, Mordialloc, Australia
- sales@xhunter.com.au
- www.xhunter.com.au
4,1
Molto buono
102 recensioni
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Ha risposto al 81% delle recensioni negative ricevute
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Risposta di Xhunter Australia
Thank you for taking the time to update your review — we genuinely appreciate it.
I was wrong. They are ok to deal with.
After initial confusion and fear of being conned going by the negative reviews here I have changed my rating. I give them credit for keeping in touch until the issue was finally concluded.
3 giugno 2025
Non scritta su invito
Risposta di Xhunter Australia
Hi Ben,
Thank you so much for updating your review — we truly appreciate your honesty and the chance you gave us.
We understand how negative reviews can create doubt, so we’re genuinely grateful that you still decided to give us a try. Your kind words mean a lot to our team, and your encouragement motivates us to continue improving.
We’re committed to doing our best to ensure every customer has a smooth and satisfying experience with us. If there’s ever anything more we can do to help, please don’t hesitate to reach out.
Thanks again for your support!
Warm regards,
The XHunter Team
Product are mostly high end quality
Product are mostly high end quality, prices are competitive but lost a star for long waits in delivery. This day and age 2 weeks plus for delivery is not an acceptable.
24 luglio 2025
Risposta di Xhunter Australia
Thank you for taking the time to update your review — we genuinely appreciate it.
Risposta di Xhunter Australia
Thank you for taking the time to update your review — we genuinely appreciate it.
Great store – never had a problem in 4 years!
Not sure why some people say their service is bad — I’ve placed 12 orders with XHunter over the past 4 years and never had any issues with prices or service.
Sometimes they split the order into two packages, but everything still arrives.
Back then, they only replied via email, and yeah, responses could be a bit slow.
But now they’ve improved a lot — having WhatsApp support makes things way easier and faster.
I’ll definitely keep shopping with XHunter!
15 luglio 2025
Risposta di Xhunter Australia
Thank you so much for your continued support over the years—it truly means a lot to us! We're glad to hear you've had a smooth experience with your orders, and we appreciate you pointing out our improvements in customer support.
Yes, we’ve come a long way—from email-only to now offering real-time help via WhatsApp, Messenger, and more. Your feedback reassures us that these changes are making a difference.
Thanks again for choosing XHunter—we look forward to serving you many more times!
Warm regards,
The XHunter AU Team
Great variety of quality products at…
Great variety of quality products at competitive prices.
Fast and easy on line store with quick delivery.
10 luglio 2025
Risposta di Xhunter Australia
Thank you for the great feedback! We're so pleased to hear you enjoyed our product range, competitive pricing, and fast delivery.
We work hard to make your online shopping experience as smooth and efficient as possible—so it's great to know we're hitting the mark.
We appreciate your support and look forward to seeing you again soon!
Best regards,
The XHunter AU Team
Risposta di Xhunter Australia
Thank you for the kind words! We're thrilled to hear you were happy with the price, service, and speedy delivery.
We appreciate your support and hope to serve you again soon!
Best regards,
The XHunter AU Team
Risposta di Xhunter Australia
Thank you for your feedback. We're glad to hear your overall experience was okay, but we're sorry to learn that your queries weren’t responded to in a timely manner.
We’ve recently improved our customer service channels, including WhatsApp and Messenger support, to ensure faster responses. If you ever need assistance, please don’t hesitate to reach out again—we’re here to help.
Kind regards,
The XHunter AU Team
Risposta di Xhunter Australia
Thanks so much for the great feedback! We're glad you were happy with the price, product, and quick turnaround.
We truly appreciate your support!
Best regards,
The XHunter AU Team
Don't waste your time or money.......
I wouldn't attempt to buy from this company again!
I ordered a few things from the website and after a couple of weeks, I wondered where my order was.
I whatsapped and emailed them to find out and got two different answers.
One answer said that the items had been send and would be here any day, the other stating that there had been a technical issue and would be posted next day.
I waited a couple of days and there was no progress. I ended up going through the payment company and getting a refund.
26 giugno 2025
Non scritta su invito
Risposta di Xhunter Australia
We’re sorry to hear about your experience and would like to clarify what happened with your order.
As soon as we received your initial inquiry via WhatsApp, we expedited the processing and arranged for dispatch via Direct Freight Express. When you followed up by email shortly afterward, our team responded accordingly—stating that the order had already been handed over for delivery.
However, the next day you requested a cancellation and refund, and we noted that a case had already been opened through ZipPay. In response, we intercepted the dispatched order and processed your refund directly through ZipPay to resolve the matter as quickly as possible.
For future reference, we recommend consolidating communication into a single channel to avoid confusion and ensure quicker resolution. We’re always here to help, and we appreciate your understanding.
-----History on WhatsAPP--------
You:
Can I find out how far order N143449is from dispatch please
Me:
Hi Shaun Brock,
Thank you for your inquiry. I apologize sincerely for the delay.
Your order got held up in our system due to a technical issue, but I have resolved it. It will be shipped out tomorrow without further delay.
(Ticket# 25521853)
Kind regards,
Customer Service Team
Katie
You:
Ok thank you , although it still shows as not yet dispatched on your website. If it hasn't actually been sent, please cancel the order and issue a refund, I could have saved the hassle and bought locally.
Me:
OK, I can see you opened a case with ZipPay, and we will accept the refund.
You:
Ok
-------------Email History -------------
You:
I'm trying to find out how far order no N143449 is from dispatch? Thanks
Me:
Hi Shaun Brock,
Thanks for reaching out.
Your order was dispatched via Direct Freight.
Please give it a few more days and notify us if it doesn’t arrive. In the meantime, we will be doing everything on our end to locate your package.
Let me know if there is anything else I can assist you with.
(Ticket# 25521853)
Kind regards,
Customer Service Team
Katie
Ordered an item and paid for it but got nothing scam
Ordered an item and paid for it, never heard from them again. Tried various ways to contact them even registered for WhatsApp still no response. They are a scam now hoping PayPal will refund but no holding my breath…
24 giugno 2025
Non scritta su invito
Risposta di Xhunter Australia
We’re sorry to see this review, but we’d like to correct a few serious misunderstandings.
The item you ordered was clearly marked as “Stock with Supplier”, with an estimated dispatch timeframe provided on the product page. This information was available before you placed your order.
You also contacted us via WhatsApp, and we responded on the same day. In fact, you replied to our message as well—so it’s simply not true to say you never heard from us. We’re unsure why you would claim otherwise.
We’ve done our best to assist you throughout this process and feel this feedback does not reflect the reality of the situation. If there’s still any issue to be resolved, we encourage you to reach out directly—we’re always here to help.
------- WhatsAPP Chat History -------------
YOU:
Hi I have made several attempts to contact you regards my order N143045 placed 18 days ago? If you don’t have the goods please let me know and refund the payment.
Thank you
ME:
Hi alan freemantle,
I hope this email finds you well. I wanted to update you on your recent order and inform you that some items are on-demand ordering. The expected order processing time for following product(s) is 5-7 business days.
- Kleenbore Handgun Phosphor Bronze Bore Brush High Quality - .38 Cal 9mm #a190[sku: KLB101581LP]
We apologize for the inconvenience and thank you for your understanding and patience. We value your business and are here to assist you in any way we can.
(Ticket# 25521379)
Kind regards,
Customer Service Team
Katie
YOU:
Sorry I contacted PayPal to arrange a refund
Alan 0417994356
Good experience
I had read bad reviews but decided to give them a go based on price and being able to pay paypal.
Ordered Sunday, got shipping info Monday afternoon, received all items Friday morning.
Can't really fault that.
6 giugno 2025
Non scritta su invito
Horrendous
Horrendous. Ordered a knife which I was told was in stock. Didn't receive anything for two weeks. Emailed them and they told me sorry wasn't in stock could I wait 8-10 days two weeks later no information about it. I contacted them again and got the sorry no stock please wait 8-10 days.
Asked for a refund and got no response. Scam. Will be reporting them tomorrow.
22 maggio 2025
Non scritta su invito
Risposta di Xhunter Australia
Please be truthful — we have always issued refunds whenever customers have requested them. You name cannot be located in our system, information request has sent, please let us know so that we are able to share email history to public. Thanks
Purchased an item
Purchased an item, waited a month and enquired about delivery only to be told there was none in stock. No communication at all, I had to follow up with several emails.. not great customer service.
17 febbraio 2025
Non scritta su invito
Risposta di Xhunter Australia
Sharon mentioned there was ‘no communication.’ Please refer to the email history below to verify the actual correspondence.
16th of March 2025
"Hello Katie
We have still not received item??
Sharon"
17th of March 2025
"Hi Sharon,
The supplier is based in QLD, and the delivery has been delayed due to bad weather over the last two weeks.
No worries—once we receive it, we will dispatch it to you promptly.
Kind regards,
Katie"
30th of March 2025
"Hello Katie
Wondering if we can receive a refund as still have not received item?
Is there a number I can call to discuss this issue?
Sharon Fowlie"
31th of March 2025
"Hi Sharon,
We apologize for the delay. The item is currently in transit from Queensland to our warehouse and is expected to be dispatched this week. Thank you for your patience. If you prefer to request a refund, we can process that for you.
Kind regards, Katie"
31th of March 2025
"Hi Katie
A bit of communication would have been appreciated. If item is dispatched this week that will be ok.
Sharon"
1st of April 2025
"No problem Sharon.
You will receive a confirmation sms when the order is dispatched.
Kind regards,
Katie"
His company On sell beware of pre order
Brought thermal scope 3/4/25 after 2 days not sent ,after enquiry they said it wouldn't be sent till the 12/4/25 pre-order scam selling selling items they do not have ,basically on selling, kate told me it said pre order on listing but iam very fussy on preorder bad selling practices, didn't see on listing ,got changed 2 days after to preorder asked for a refund XHUNTER REFUSED 1 STAR IF I COULD GIVE ZERO I WOULD ,NOW I KNOW THERE SELLING PRACTICES WONT BUY HERE AGAIN
6 aprile 2025
Non scritta su invito
Risposta di Xhunter Australia
Stock availability is clearly stated on the product page, but the customer has denied seeing it. Please refer to the email history below to verify the actual correspondence.
6th of April 2025
"Hi Chris,
Sorry for the delay. This product is on-demand, and we have forwarded the order to our supplier, and will be sent out very soon.
Kind regards,
Katie"
6th of April 2025
"NO MENTION OF PRE-ORDER IN LISTING AND NO COMMUNICATION TO SAY SO ,SAID IN STOCK BAD BUSINESS PRACTICES REFUND ME I WILL BUY ELSE WHERE EXPECTED DELIVERY BY THIS FRIDAY FOR MY TRIP REFUND THANKS VERY DECEITFUL XHUNTER NO WONDER YOUR BUSINESS DONT SUPPLY PHONE NUMBER"
6th of April 2025
"Hi Christopher,
Before making a complaint about our business, please refer to the product description on our website below. It clearly states that the item is marked as "Stock with Supplier" along with the estimated dispatch time.
As mentioned, the item is already on its way. Therefore, we’re unable to process a refund unless the item is returned to us.
As an online business, we primarily handle inquiries through email or messaging apps like WhatsApp or Messenger, which is often more efficient than discussing matters over the phone.
Kind regards,
Katie"
6th of April 2025
"Did not state that when I purchased that's only just been done thank you"
DO NOT ORDER
Placed an order on 14/02/25. No update regarding order dispatch. Emailed through and said order will be shipped out that day. Few days later, emailed asking for tracking update, was advised order will be sent out that day. Asked to cancel order 3 days ago, still no response. Dispute raised with my bank.
14 febbraio 2025
Non scritta su invito
Risposta di Xhunter Australia
Salim asked to change the delivery address, which caused a delay in processing the order. But then they blamed us and requested a refund — we went ahead and issued it anyway. Check the email history and our response.
22nd of Feb 2025
Hello. Just wondering if you can please with tracking my order #N135225 placed on 14/02/25? TIA, Salim
23rd of Feb
Hi,
It will be sent out tomorrow.
Kind regards,
Katie
24th of Feb
Hello. Please cancel my order #N135225 and credit me for a full refund. Thank-you, Salim
24th of Feb
Hi Salim,
Your order is currently being processed in our warehouse and can be sent out today. Could you please confirm if you still wish to cancel it?
Looking forward to your response.
Kind regards,
Katie
24th of Feb 2025
Hi Katie,
Please cancel my order and advise when funds will be returned into the account used.
Thank-you,
Salim
25th of Feb 2025
Hi Salim Chatry,
Your order has been successfully cancelled and a full refund will be processed to your original payment method within 3 business days. If you have any questions, please do not hesitate to reach out to us.
Thank you for choosing us.
(Ticket# 25512482)
Kind regards,
Customer Service Team
Katie
Absolute rubbish business and I think…
Absolute rubbish business and I think may be a scam.
I bought two items online (and paid for them) and then received an email a week later saying they suspect my transaction was fraudulent. They then wanted me to send a photo of my debit card, which I did.
Received an email back then saying they still suspect the transaction was fruadulent! I couldn't find a phone number for this hack of a business so emailed them and asked them to call. Their response "Sorry that our phone service is unavailable."
So they still have my money, and no response.
7 gennaio 2025
Non scritta su invito
Risposta di Xhunter Australia
We couldn’t locate him in our system and have requested his information twice, but received no response.
Wish I’d read the reviews first
Wish I’d read the reviews first. Ordered 2 batteries from this company. A packaged eventually arrived about 10 days after I placed the order but they sent me the wrong batteries - Cheaper lower capacity versions of the batteries that I ordered. I have tried contacting them to sort it out but they haven’t responded. Looks like I have wasted $90 + postage.
16 dicembre 2024
Non scritta su invito
Risposta di Xhunter Australia
We couldn’t locate him in our system and have requested his information twice, but received no response.
5ive purchased from this company many…
ive purchased from this company many times always very slow delivery the customer service dont listen and quote delvery times , never again , avoid avoid avoid
9 dicembre 2024
Non scritta su invito
…STAY AWAY
This company has no idea at all what customer service is. Dont waste time or money dealing with these people. I made a purchase got no email of acknowledgement and after about a week my purchase had not shipped I received a text from them if I had made a purchase there. Complete amatuers. STEER WELL CLEAR OF THESE SCAMMERS. Lots more shops around who treat you so much better.
28 novembre 2024
Non scritta su invito
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