Worldstores Recensioni 

16.972
TrustScore 2 su 5

1,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... Leggi di più

Valutata 5 stelle su 5

Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... Leggi di più

Valutata 1 stelle su 5

This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casa e giardino

Informazioni fornite da varie fonti esterne

The UK'€™s fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

17K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(16.972)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

good first use

My first experience with this company is as good as you can expect. Good prices, pictures and description, good delivery and communication along.

31 luglio 2018
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Great Service
Really happy with the quick delivery and the product itself. an ottoman bed base. Really happy with the quality. Took a bit of time putting it together, definitely worth it though.

31 luglio 2018
Non scritta su invito
Valutata 5 stelle su 5

Coffee table

Coffee table is the right size. It was pretty easy to assemble. Modern look. Delivery precisely as arranged at the time of ordering. Thank you.

31 luglio 2018
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Brilliant service. Ordered trampoline ladder on a Sunday, arrived on the Tuesday. Free delivery too. Would use again and recommend.

30 luglio 2018
Non scritta su invito
Valutata 1 stelle su 5

Honestly I would not give 1 star

Honestly I would not give 1 star - ordered mattress for delivery on day of choice - Wednesday. Worldstore sent confirmation so took day off then courier contacted to say they would be delivering Thursday so rearranged my shifts- not easy in NHS so I could be home. Wednesday night courier rang to say mattress was not at the depot yet so would contact me. Phoned worldstores customer services who said they would contact courier. No contact from anyone rest of week or weekend so phoned customer services again on Monday who told me they will e mail courier again. I asked if they could not telephone them direct and they said they had no contact numbers!!!. Contacted courier myself via the message they left me and courier said they had not received the mattress from Worldstores. Cancelled order immediately but by then Worldstores had had my money for 10 days then took another week to refund. Disgusting customer service - avoid at all costs any of the companies connected to Worldstores

29 luglio 2018
Non scritta su invito
Logo di Worldstores

Risposta di Worldstores

Good Evening

Thank you for taking the time to leave your review.

I am extremely sorry to hear of the issues with your order, I can understand the frustration this may have caused and this is certainly not the service we wish to provide any of our customers.

I have fed this back to the couriers and the warehouse to investigate internally as to how this may have happened and to help improve our services for the future. I am very sorry to hear that you do not wish to order with us again in the future, as we would like the chance to better serve you in the future.

If there is anything further you may wish to discuss with a member of the customer service team, please do not hesitate to contact us.

Kind Regards,
Katherine

Valutata 5 stelle su 5

Brilliant service First time I'd used…

Brilliant service First time I'd used them and heard of them.
I had seen a link on bargains for mums on Facebook.
I managed to get a well needed trampoline ladder for out trampoline. We had been using a step for over a year.
The transaction was simple, I got confirmation straight away and was kept up to date on the delivery time.
Even with the free delivery it came quickly.
Great product will definitely use them again
Amazing for a total price of £5!

28 luglio 2018
Non scritta su invito
Valutata 2 stelle su 5

Ordered a ladder for trampoline,they…

Ordered a ladder for trampoline,they came but bad quality, paint all scratched and scraped will not order from here again

28 luglio 2018
Non scritta su invito
Logo di Worldstores

Risposta di Worldstores

Good Evening Nicola

Thank you for taking the time to contact us.

I am very sorry to hear that you are not happy with the quality of your ladders that you have purchased, this is certainly not what we would expect for our customers. If you would like to discuss this matter further with a member of the customer service team, please do not hesitate to contact us on 0333 234 2634 or Social Media (Facebook or Twitter) and one of our customer service advisors will be happy to look into this further for you.

Many Thanks,
Katherine

Valutata 1 stelle su 5

Wish I had read the reviews before I…

Wish I had read the reviews before I ordered my mattress. Very good service to start with delivery men very friendly and efficient. However as I was unpacking the mattress I noticed it was not the one I had ordered. I called customer service and got a very unfriendly response. The young man eventually promised to get it sorted out and have the wrong mattress collected on Thursday and the new one delivered at the same time. Thursday I received a text saying due to problems with their network theyould not be delivering the mattress until further notice. I phoned a spoke to a young lady who said the mattress hadn't been scanned in so they can't say when it will be delivered. I only bought this online as I had moved a week earlier than planned and they promised next day delivery. As things stand I am going to be waiting over a week for it. I have healthy issues that are exacerbated by stress and lack of a good night's sleep as I'm having to sleep on a very uncomfortable couch.

26 luglio 2018
Non scritta su invito
Logo di Worldstores

Risposta di Worldstores

Hi Irene,

Thank you for your Trustpilot review!

Firstly I am really sorry for the delay of your item and also for the incorrect item being delivered, I have contacted you via the email address on your order for you.

I hope that the issues faced does not deter you from shopping with us here at Worldstores in the future.

Kind Regards
Daniel.

Valutata 5 stelle su 5

Fantastic purchase of a rug

Fantastic purchase of a rug. I could not find this size rug at the retailer I usually use. I found a rug I liked, searched the web and found the exact rug £50 cheaper and in stock in the large size I needed. Great delivery - letting us know when it would arrive. Fabulous - will use Worldstores again.

24 luglio 2018
Non scritta su invito
Valutata 5 stelle su 5

Notifications around delivery are…

Notifications around delivery are excellent. Delivery drivers really helpful. Quality of divan good. Only comment to improve is to give option of headboard with divan in selection

24 luglio 2018
Non scritta su invito

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