This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... Leggi di più
This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... Leggi di più
L'azienda ha risposto
Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The UK's fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.
Informazioni di contatto
1,9
Scarso
17K recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very good service
Very good service. Delivered by 2 very helpful and pleasant staff members.
5 agosto 2018
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Good looking wardrobe
Well, the wardrobe is looking good when assembled.
We just hope it will last for some time, as it looks a bit fragile...
Remains to be seen!
4 agosto 2018
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Product as described
Product as described, good value, speedy delivery
4 agosto 2018
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Deliveries inconsistent
Second large purchase from this company in a week. They did so well on the first I decided to buy garden furniture. However, this was nothing like first experience in that delivery was poor. Received texts giving delivery time, but only half the order arrived though all had been invoiced and charged. Second half came via different courier company later in the day with no advance texts or pre-advice. They were lucky I was in.
4 agosto 2018
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Risposta di Worldstores
Good Afternoon Graham.
Thank you for contacting us and leaving your review.
I am so pleased to hear that you decided to purchase your garden furniture from us, however it is indeed regrettable to read that your delivery arrived in two parts and the second was a day late.
Where possible our couriers try and give an estimated delivery time slot, usually of two hours so that you have prior warning of their arrival and I apologise that this did not happen for you.
I do hope you choose to shop with Dunelm again in the future, as you are a valued customer.
Kind regards
Stuart.
An example of how an online company shouldn’t be
This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delivery. The attitude from the staff is totally appalling and they made derogatory remark. Never ever go near this company- someone who trades from their bedroom on eBay will offer a much better service than these cowboys!!
3 agosto 2018
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Risposta di Worldstores
Good Afternoon.
I do apologise that you have had to contact us again due to not receiving your order. We aim to provide all our customers with a high level of customer care and to hear that you have not received that on this occasion is indeed regrettable.. We intend to give each customer the highest level of care and service and I accept that this is unacceptable.
After looking into your case I can see that a full refund has been issued to you on the 03.08.18, please be assured I will feed back your comments to the relevant departments so that further training can be issued as and when needed.
I do hope that you reconsider shopping with us again in the future as your custom is important to us.
Kind regards
Stuart.
Dreadful service from their courier…
Dreadful service from their courier company and eventually on receipt of our sofa the wrong colour of footstool arrives with it! The saga continues. World Stores is part of Dunelm who promised much and have not delivered! Was told I would receive a voucher by way of an apology from Dunelm. Never materialised. Will never buy online from World Stores or Dunelm again!!!
3 agosto 2018
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Risposta di Worldstores
Good Afternoon Sandra.
Thank you for contacting us and making us aware of your issue.
I do sincerely apologise for the service you have recently received from ourselves and I can certainly understand your disappointment with the delivery containing the wrong footstool.
I have reviewed your case and sent an email to your self with further information.
Kind regards
Stuart.
world stores i would buy from again
after one bad experience with world stores I was a bit dubious to buy from them again but they have been great had a parrot cage and just recently a nardi sun lounger both items were well packed and delivered on time the delivery men were very helpful I would buy from them again
3 agosto 2018
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Placed several orders with Worldstores…
Placed several orders with Worldstores and on every occasion they can never fulfill there specified delivery dates always delayed with the same excuse blaming their suppliers!
2 agosto 2018
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Risposta di Worldstores
Good Afternoon Sergios
Thank you making us aware of your issue and leaving your review.
I am very sorry to hear that you have experienced a delay in receiving your order. I can certainly understand your disappointment. As a business we may sometimes use various suppliers to deliver the goods on our behalf. In some instances delays can be created and where possible we will attempt to contact and update the customer. I understand we have failed you on this occasion and I do hope this recent experience does not deter you from shopping with us in the future as you r custom is important to us.
Kind regards
Stuart.
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Ordered a sofa and it was delivered…
Ordered a sofa and it was delivered with ease 24hrs later. Given time 4 hr time slot and then a call 30 minutes before they arrived!
2 agosto 2018
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They change the delivery date after…
They change the delivery date after taking orders even though they are well aware that they may not meet the dates before taking orders and they blame the courier companies for that. When we call the customer service they do not forward to the manager and disconnects the phone. It is not customer friendly.
2 agosto 2018
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Risposta di Worldstores
Good Afternoon Manjunath
Thank you making us aware of your issue and leaving your review.
I am very sorry to hear that you have experienced a delay in receiving your order. I can certainly understand your disappointment. As a business we may sometimes use various suppliers to deliver the goods on our behalf. In some instances delays can be created and where possible we will attempt to contact and update the customer. I understand we have failed you on this occasion.
After looking into your order for you and I can see this item was delivered to you on 04.08.18 I do so hope that you are happy with your new bed and If you need any further assistance, please do let us know.
Kind regards
Stuart.
I'm happy to give Worldstores top rating…
I'm happy to give Worldstores top rating and recommend the Company for its friendly, helpful Service.
31 luglio 2018
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can not fault :) great service and very…
can not fault :) great service and very quick! Delivery men were fantastic and very efficient. This my second time and wont be my last
31 luglio 2018
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Excellent service
The delivery was very quick and we found it easy to assemble
31 luglio 2018
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Table and chairs
Table and chairs. Exactly as described. Fast delivery. Didn't have to chase or query anything so can't comment on after sales service. Pleased with the quality of the product and the standard of packaging was also good. Would recommend. Will buy again.
31 luglio 2018
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The mattress is extremely comfortable …
The mattress is extremely comfortable and the delivery service was excellent
31 luglio 2018
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Excellent from ordering to delivering
Excellent from ordering to delivering. Would definitely shop again.
31 luglio 2018
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Customer Satisfaction
I bought a set of 2 lamp tables and a small side table. The prices of both were very reasonable so I thought the quality and/or finish would no be that great but I was wrong. Both items of furniture are lovely. I was contemplating 4 stars rather than 5 because the delivery charge is extremely high which puts me off ordering anything else. Would like various delivery options.
31 luglio 2018
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Great quality bed frame
Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price king size oak bed frame I could find, excellent quality. Nearly forgot to mention the delivery guys ! super hepful and friendly. Thanks
31 luglio 2018
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Absolutely horrendous
Absolutely horrendous! Placed an order for two ottavia armchairs in the beginning of June because Worldstores detailed that they were in stock and ready for delivery, requesting me to choose a date, which I did for 3 days time. On the morning of said delivery received an email stating delivery would be the 20th, I had taken a day off in readiness. On the 20th of June a further email stated that I would not receive my chairs and delivery now the 26th of August! The armchairs continued to be advertised on their site with next day delivery. On the 27th of July an email arrived from Worldstores stating that the refunded I had requested would be paid back into my paypal account!!! I had not requested a refund, still wanting my goods because we had bought all co ordinating soft furnishings and decor to match the chairs. A further email followed stating that the chairs were no longer available.
I searched the internet and found similar chairs with the same design name but with faux leather sides with sofasworld. I placed my order/payment and then realised I was again dealing with the same company!
My purchase was supposed to arrive today but I was filled with trepidation and contacted them yesterday to confirm that my delivery would come today. After 20mins of waiting for someone to pick up I was reassured that everything was on target for today. I have taken another day off only to receive an email this morning that my delivery would be postponed. I decided to cancel the order, purchased “Mull Latte” material and have my current armchairs reupholstered.
Shameful service and they still have my money! This experience has put me off buying online
31 luglio 2018
Non scritta su invito
Risposta di Worldstores
Good Afternoon David.
Thank you for contacting us and leaving your review.
I am truly sorry to hear that you have had this less than satisfactory experience with us. We aim for all our customers to receive a high standard of service and it is indeed regrettable that this has not happened on this occasion.
I can certainly understand the frustration this may have caused you and I would like to seek a resolve for you as soon as possible. I have sent a private message to you with further information and I look forward to speaking to you soon.
Kindest regards
Stuart.
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