Wickes - Caerphilly Recensioni 

We met Ian a kitchen designer at the Wickes store in Caerphilly and were allocated a Home Visit within the same week and a follow up visit a few days later. We were very happy with the suggestions made and the explanation of how the service works and therefore placed an order for a new kitchen including all appliances.

Ian Baker was fantastic with all my needs for bathroom refurbishment , came around to measure and helped with ordering tiles for my bathroom and Hallway ...when they were on offer .

Visited today to buy interior door handles, Jacqui the lady who served us was very helpful. We needed 7 pairs however there was only 5 on the shelf. She contacted Selena in the warehouse who moved pallets around to access a storage basket containing 2 more pairs, so a job well done which was much appreciated.

Received excellent customer service from James over at Caerphilly branch with a full kitchen design from start to finish, James throughly explored all options available to us and talked us through all manners of design and products available which best suited our needs whilst navigating some tricky design obstacles

James was also more than happy to facilitate additional works that we requested in regards to a large amount of flooring to suit the newly designed kitchen and adjacent rooms

With a clear plan and flexibility to make any alterations throughout, the upcoming process of getting our new kitchen and other works needed seems to be on track

Thanks so much to the team at wickes and especially Janes for making these first steps easy and enjoyable

Many thanks James for working with me to get the kitchen design sorted. Top job 😊

Very pleased with our new Kitchen supplied and fitted by Wickes Caerphilly. Ian who designed our kitchen was very helpful,knowledgeable and patient with all our needs. Everything ran smoothly from start to finish. And the quality of installation was top notch. Would highly recommend

Visited the Caerphilly branch to pick up skirting boards and beaded MDF panelling to decorate the nursery. Asked one of the staff members, Liz, for some assistance with the panelling as couldn’t see it in the location similar products are stocked. Turns out, this particular item was right at the front of the store and Liz showed me where and offered a some extra advice on matching. Staff member at the till was helping a customer with a query so realising this, Liz jumped on the other till to get everything scanned up for me and saved the wait. Generally I find the store well laid out and easy to find the items I need for DIY purposes, good to know staff like Liz are friendly and helpful if you get stuck though.

Overall, we're very satisfied with our purchase and the customer service we received. Ian (Caerphilly branch) was extremely helpful and patient with us.
We are extremely impressed with the money we've saved as a result of the current Easter sales event.
I'm counting down the days until we get it fitted now!

Great experience shopping, liz was very helpful whilst in store.

Always helpful staff and an easy click and collect!

As a tradie, the discount is amazing and I've always found Wickes to be better than the orange alternative!

Excellent customer service from Rachel and Sarah today, 1 helping me but also hearing them helping an elderly couple. I will be shopping at Wickes a lot more often now. Thank you

Ian.S. very helpful once again. Helped me hugely with my order and good product knowledge and advice. Always pleasure. Thank you

IAN S What a top bloke
Ian is always willing to help , if it's first thing in the morning helping to load my van or even if I got there after his shift had finished , he will always help no matter what the weather . He will always sort out any issues we have we have and always goes above and beyond . He's a top bloke 👏 👍 Russ from access4lofts

We use Wickes quite often and always find the staff very helpful and knowledgeable. We bought quite a few things recently from the Caerphilly store and dealt with Ian S. , who helped us find what we wanted. We also find the prices very competitive at Wickes. One of the store assistants also helped to get the items into the car, which we greatly appreciated. We would definitely recommend Wickes to friends and family.

I visited the store searching for a product to patch up some channeling after new electrics. The staff member at the counter was knowledgeable and said her husband works in a maintenance role. She knew what I needed and pointed me in the right direction. Thank you Jacqui the product worked a treat, Bonding 60.

Iv always had a pleasant experience in my local store. The staff are always helpful and Jackie is always polite and smiling. The whole staff are great and welcoming and nothing is too much to ask.

I relocated to South Wales in November 2024, the house needed renovation so I asked wickes to complete a new bathroom, top of the range, so I spent a lot of money! To start with they didn't turn up to the initial appointment and I had to chase, he arrived 3 hours after starting he had forgotten, thereafter I had so many problems, to list them all I couldn't finish but the biggest concern was the branch didn't answer emails so I had to drive nearly an hour down there and when I got there the designer was sitting at his desk, can't think why he couldn't look at an email? All the colours for the bathroom units were wrong and I had to correct these, the tiles and taps were wrong, good job I did otherwise it would have been delivered as it was, then he said I would need to go 8 days without a toilet,I was unhappy with this so he said he would speak to the installer after further email chasing I still never heard back. I ended up paying extra to the installer of over 1k as it was included in the original quote. These are just a few issues I have had and the branch was Caerphilly. I have used wickes since my first ever bathroom in the early 2000s and now I will never use them again, they they must a good customer I've used them years, and to add further pain to this I was offered 120 compensation, how disgusting is that to a customer of 20 odd years? Really unhappy with wickes, disappointed

Selena was incredible. Friendly, knowedgable and efficient.

There was no option for six stars, so I will leave one more here. *