Wickes - Caerphilly Recensioni 

Great local store very helpful with supplies for school project

Weather might be dull and dreary. But on entering the wickes store in carphilly we are always welcomed with a positive friendly attitude from all the staff. Especially Jacqui who really go's out of her way to make sure you find the right product your looking for. Very helpful pleasant and always smiling. 10/10 keep up the good work 👏

Brilliant service

Jacqui went above and beyond to search for the paint I need. Very helpful

Ian was very helpful at the Caerphilly store. excellent customer service.

Extremely helpful staff that helped us find screws for my hooks. Thank you Selena for your help!

Cheers for the kitchen worktop, deliver to my street as not delivery, had to get a 3 metre worktop up my steps on my own, vile cheers for that.

For anyone thinking wicks had the decency to actually look into this, you are mistaken, I got one very passive aggressive message, Wickes don't message me again, will be the last thing I ever buy at wickes

Went to Caerphilly Wickes for paint. None on the shelf but advised delivery had been made and 4 pots were available.
Nic & Richard were asked to check the pallets for the paint. Over 50 tins of paint later after they unloaded the pallets - they found what we were looking for. Ever so grateful to them having gone above and beyond. Unloading pallets of paint is not what you want on a Friday afternoon !!! Thank you so much Nic & Richard for helping us 😊

Very satisfactory from start to finish. Design,Delivery. Installation of the kitchen was straightforward. Chris Molloney who built and installed was a meticulous worker and very polite and pleasant to have in the house. The three appliances are working well and were checked by Electrician and Gas specialists. All in all a good job done!!

Richard was a legend help me load my truck what a nice guy

Pete and Ian really good customer service. Happy with all their help and advice

A superb service from Ian Baker design consultant at Caerphilly store nothing was too much trouble for this gentleman so much patience as I am prone to being rather fussy a real credit to the company follow ups from Wickes are coming fast everyone is so helpful looking forward to my new kitchen as I know everything will go smoothly. Thank you. Xx

We wondered into the store not really knowing what we needed. The advisor talked us through everything we needed and more. She was so helpful and kind . I would like to thank Angela, Wickes own little angel for making our purchase so stress free

Visited store a few times recently. Found staff very friendly. Jacqui helped me in particular. 5*

It was easy to locate what I was looking for (15kg jointing mix). I managed to get it to the till where Morgan served me and offered to carry it to my car. This was excellent customer service and very much appreciated. Thank you Morgan

Our third visit to plan fitted furniture. Always great service from James Southgate. Knowledgable and helpful

Wickes - Caerphilly

I was assisted in designing my first kitchen by Ian Baker in store, who was incredibly helpful and ensured he had the time to fully address any concerns or questions about the whole process. Having been to a few other suppliers who, I can honestly say Ian and the team have surpassed all expectations in terms of design and assistance.

Online order but the contact details given suggest Caerphilly store

Waited in 7-7 bank holiday Monday. Delivery never arrived no texts , emails or phone calls just didn’t turn up. The next day lots of apologies when we contacted them and slot was until 1pm. Didn’t turn up. Told to wait “7-7” and still didn’t show up but we were atleast called and informed tomorrow now but definetly by 1! Again today not turned up by 1… or 7pm ? So three days of waiting 7-7. No delivery , only one day were we were contacted at around 2pm after waiting from 7am that day.

Wickes need to get a better delivery system. Project delayed by 4 days now . Children missed out on a bank holiday day out for no reason and the only real feedback were getting from wickes is the delivery times are estimates and not guarantees and that all delivery’s are 7-7.

Absolutely appalling. How can this be acceptable. No doubt we’ll be given another wait home for 12 hours again instead of rectifying the issue themselves or actually sorting the issue. Blaming it all on the courier isn’t acceptable. Chose a better courier or fix the issue yourselves. Stop wasting customers time.

Called Thursday to be told that the delivery wasn’t even rebooked onto any fitters deliveries with no explanation or genuine understanding of how much stress this is causing , no one had reached out to us to tell us this and no doubt they’d of not reached out if we had no contacted them.

Called customer services where I got through to a lady called Rishana, very patient , very understanding even when I was angry and has contacted the store manager and regional manager. Tomorrows 5 days after the delivery should have arrived. Project now delayed by a week, tradesman paid as it wasn’t their fault nothings turned up. Thanks wickes.

Jacqui is always very helpful and friendly!

Ian at Caerphilly store was very helpful and friendly. From the home visit to the final design. Everything was plain sailing.