Wickes - Caerphilly Recensioni 

I've been having a few issues with flat pack kitchen units and the lady on the till has been more than helpful.
Jacqui has listened and then acting upon all my request with a smile.
Would definitely recommend this store even though I've had some issues and can't speak highly enough of jacqui
Thank you

When visiting I noticed the store was fully stocked and very clean and presentable,
Also Jacqui at the checkout was very friendly and helpful.

We went into wicks today to buy some bits for our kitchen the ladies there went above and beyond to help us and even took the time to help us download the app Brilliant customer service from them both Sarah and Jackie were both so helpful and it wasn’t long before closing time they were in no rush and still went out of the way to help us thank you both.

During Christmas time we drove to Wickes to purchase a few items. At the till we noticed a beautiful Christmas log with a Robin placed on top. I knew my wife would love it and she sure does. We was told it was made by a colleague at Wickes named Liz. I would like to thank Liz for making such a beautiful decoration.

I was in Wickes today and couldn’t find what wanted. I went over to Ian S and he was very helpful and polite.

I do not usually submit reviews but the service we received at Wickes Caerphilly has been excellent when purchasing a new kitchen from them. The process from planning, ordering to delivery has been very impressive. Communication regarding delivery of goods has been best we have ever experienced. Well done.

Every time I arrive at the branch my order is always ready to be collected. The experience is always better if Ian.S is in, he always helps with putting my order on the van, which with the size of my orders sometimes is always a good thing. Nothing is too much trouble for him, but that can be said for the rest of the team also.

Popped into Wickes today to grab some bits to sort my guttering, I was helped by Liz who went above and beyond to ensure that I had everything I needed to do the job, nothing was too much trouble for her .

I generally favour Wickes for trade and domestic purchases, but I wanted to recognise the Caerphilly branch in particular today because of the exceptional customer service provided by Sion and colleagues who tracked down and reserved for me sufficient of the last few boxes of an end of line tile I needed to complete a bathroom project. This required much computer searching and follow up calls by Sion to several branches to check and secure stock as these weren’t available to order or click and collect in the normal way. Friendliness and helpfulness beyond even my high expectations. Thank you.

Very helpful and friendly.

Great service with a smile from jacqui. Thank you from fit am all

Many thanks to Ian suller for his expert advice on purchasing a toilet and vanity unit and all the items needed for the job ,and also for loading items into the car .

Great visit to store !
Ian Suller was extremely helpfuland kind he put all the flooring I purchased on the trolley for me and loaded it all into my car for me !
Thank you

We were helped by Jacob who was so pleasant and polite. Really helpful young man

From the time myself and wife walked into the Wicks store in Caerphilly, we were looked after. We were looking for a new kitchen and bathroom suite. We had a walk around the store looking at a vast range of kitchens. Once we decided on the kitchen type we approached a member of staff for guidance.

We sat down with James Southgate, who took us through every step. Giving us advice and suggestions. James showed us different types of worktops and told us the difference between them. The same time we picked floor tiles to go from the kitchen into the bathroom and toilet.

We took a plan of the existing kitchen just so we had some sort guidelines to work to. James then made a home visit to take measurements and come up with plan on the computer. That week we revisited the store to go through the details with James.

Once everything was agreed, we were allocated a fitter. We were allocated L J Multitrade. We couldn’t have wished to have a better company to carry out the work. A date was agreed to have the kitchen and appliances delivered. The two fitters were Lyndon and Zack. We couldn’t have wished for a better team, they were brilliant.

Throughout the worked being carried out, we had regular calls from James and Suzanne our customer service coordinator.we even had a site visit from a Wicks manager, to check if everything was ok. Any supplier issues we dealt with by Suzanne.

Absolutely amazing store all the staff are more than happy to help! Iv been self employed and running my company from the store for over 3 years and the managers and staff always go above and beyond to ensure you find what you need.would like to say a big thank you especially to Selena and Ian.

Having been to other stores and could only get part of my DIY requirements. At Wickes I was able to get all I needed. On making a query regarding some stone paint, the assistant Peter was very helpful in reassuring me the product was suitable for my needs.
Thank you Peter and Wickes.

Credit where it’s due, James at the Caerphilly store could not have been more helpful in designing a kitchen for my son and his partner. Took us through all options and delivered an excellent plan. Very good process from design to order.

Great customer service and delivery. Highly recommended!!!

James at the Cearphilly store designed our kitchen today, it was a very professionally done job. He was very efficient and guided us through our choices. We were very pleased with his design. Thank you.