Wickes - Caerphilly Recensioni 197

TrustScore 5 su 5

4,8

Parc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB


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Valutata 1 stelle su 5

For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Neph... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am deaf and your member of staffs Selena went above and beyond took her time explaining things to me didn't embarrass me in anyway very professional and made me feel at ease

L'azienda ha risposto

Valutata 5 stelle su 5

Wickes Caerphilly. The gratitude and appreciation I have for Ian Baker cannot be put into words. The bathroom and Kitchen he designed are exactly how I pictured them to be. He communicated with me thr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited today to buy interior door handles, Jacqui the lady who served us was very helpful. We needed 7 pairs however there was only 5 on the shelf. She contacted Selena in the warehouse who moved pal... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di ferramenta
  2. Negozio di forniture per il bagno
  3. Negozio di articoli da cucina
  4. Azienda specializzata in energia solare

Informazioni su Wickes - Caerphilly

Scritti dall'azienda

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Scritti dall'azienda

Promise 1

Informazioni di contatto

  • Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, Regno Unito

  • +442920836800

4,8

Eccellente

TrustScore 5 su 5

197 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great experience

Great experience. Staff are super helpful particularly Chris the supervisor who loaded all 20 concrete slabs into my car for me and then took the time to talk through composite decking options with me. Would definitely recommend.

27 maggio 2026
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Risposta di Wickes - Caerphilly

Hi, Thank you for taking the time to share your experience with us. We're delighted to see that you found our staff to be helpful, especially, Chris, who went above and beyond to provide excellent customer service. Thank you again for your kind feedback. - Scott H

Valutata 5 stelle su 5

I am deaf and your member of staffs…

I am deaf and your member of staffs Selena went above and beyond took her time explaining things to me didn't embarrass me in anyway very professional and made me feel at ease

25 maggio 2026
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Risposta di Wickes - Caerphilly

Hi Neil, we're so happy to hear about your positive experience! We appreciate you sharing how Selena provided excellent, professional service and made you feel at ease. Thank you for your kind words. -LR

Valutata 1 stelle su 5

For anyone thinking of using Wickes to…

For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Nephew Jake Norman to fit flooring and skirting boards, which he is obviously not experienced enough to fit. I asked for a damproof course in my porch and living room. Not only did Jake stick new skirting boards on top of the old, he said he had done the damp proof. He hadn't and worse he had taken the damproof rods to make it look like he had. Wickes are using these installers knowing their work is shoddy, unacceptable and they are dishonest.!!! Please share to warn others.

22 ottobre 2025
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Risposta di Wickes - Caerphilly

Hi Helen, thank you for your valuable feedback, and I'm sincerely sorry to hear about you installation issues. If you can please reply to the private message I've sent you on Trustpilot we can look into this further for you. - Dylan

Valutata 5 stelle su 5

Unbeatable Delivery Cost and Service

Products competitively priced and in stock. Delivery cost and next day service unbeatable. Would definitely order online again without hesitation.

14 maggio 2026
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Risposta di Wickes - Caerphilly

Hi Tracey, Many thanks for your five-star review. It's great to know that you are happy with our products and services.
Thank you for your business.

Valutata 5 stelle su 5

We asked Liz where to find a couple of…

We asked Liz where to find a couple of items and she was very helpful.

1 maggio 2026
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Risposta di Wickes - Caerphilly

Hi We're happy to hear that Liz was helpful during your visit. Thank you for sharing your positive experience with us! - Sean

Valutata 5 stelle su 5

I spoke with Selena in Caerphilly…

I spoke with Selena in Caerphilly regarding your laminate range and she was very knowledgeable and helpful about the pros and cons of each aspect of your range

30 aprile 2026
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Risposta di Wickes - Caerphilly

Hi Lee,

It's great to hear that Selena was so helpful and knowledgeable about our laminate range and their features! We appreciate your kind feedback. -Ellysse

Valutata 5 stelle su 5

Friendly and super helpful

Fair play, Jack and Jacqui at the Caerphilly store were both super helpful in assisting and advising with my purchase, (and also lovely and friendly). Thanks to them I found exactly what I needed for the DIY I have planned.

30 aprile 2026
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Risposta di Wickes - Caerphilly

Hi Lucy, We appreciate you taking the time to leave your review. We're happy to hear that the Jack and Jacqui at the Caerphilly store were very helpful in assisting you with your purchase and that you found what you needed. - Sean

Valutata 5 stelle su 5

We visited Wickes today and were really…

We visited Wickes today and were really impressed with the service from Sion. He was incredibly helpful, friendly and went out of his way to make sure we had everything we needed. It’s always nice to come across such great customer service – thank you, Sion!

26 aprile 2026
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Risposta di Wickes - Caerphilly

Hi, Katie. Thank you for taking the time to share your review with us. We are really pleased to see that Sion was really helpful and friendly, making sure you got everything you needed. Thank you again for your kind feedback. - Scott H

Valutata 4 stelle su 5

Excellent customer service

The lady who served,Selena, provided excellent customer service and very accommodating.

24 aprile 2026
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Risposta di Wickes - Caerphilly

Hi, Ceri. Thank you for taking the time to share your review with us. We are really pleased to see that, Selana, provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Valutata 5 stelle su 5

Wickes Caerphilly

Wickes Caerphilly. The gratitude and appreciation I have for Ian Baker cannot be put into words. The bathroom and Kitchen he designed are exactly how I pictured them to be. He communicated with me throughout the whole process from the first appointment being booked to follow up emails after order confirmations. He did not influence or take over any decision in design or budget. He listened to what I wanted as well as what I needed. He was patient and understanding in moments of chaos and went above and beyond to ensure he could help me in any way he could, I honestly cannot praise this gentleman enough. He is a credit to the company and should be highly recognised.

14 aprile 2026
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Risposta di Wickes - Caerphilly

We appreciate you sharing your experience. We're happy to hear that the bathroom and kitchen design by Ian Baker met your expectations. Thank you for recognizing the support you received during the process; we value your feedback. -AK

Valutata 5 stelle su 5

Helpful staff

Selena was extremely helpful at our recent visit to the Caerphilly store, she was able to advise on products and find everything we needed. Many thanks.

6 aprile 2026
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Risposta di Wickes - Caerphilly

Hi Hayley, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Selena was able to help you in store and provide excellent customer service! -SM

Valutata 5 stelle su 5

Liz was very helpful

Liz was very helpful! For two people learning as we go looking for stock, Liz was on hand to help us from the start. Nothing was a hassle and all parts we required were found with Liz's assistance.

10 marzo 2026
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Risposta di Wickes - Caerphilly

Hi, Abb. Thank you for taking the time to share your review with us. We are pleased to see that Liz was really helpful, providing excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Valutata 5 stelle su 5

Excellent staff always friendly

Excellent staff always friendly

3 marzo 2026
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Risposta di Wickes - Caerphilly

Hi Tom,

We appreciate your feedback and are so glad to hear our staff is friendly and provides excellent service. -Ellysse

Valutata 5 stelle su 5

I had a very positive experience…

I had a very positive experience ordering my kitchen.
Angela was very friendly and professional.
She guided us through all our needs and answered all our questions.
I would highly recommend Angela and the service she gave .

11 febbraio 2026
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Risposta di Wickes - Caerphilly

We appreciate you sharing your feedback. We're happy to hear that you had a very positive experience ordering your kitchen and the Angela was very friendly and professional! Thank you for the recommendation! -AK

Valutata 5 stelle su 5

Angela - New Kitchen

Angela at your Caerphilly store was such a pleasure to deal with. She explained everything clearly, making the choices we had to make much more informed.

14 febbraio 2026
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Risposta di Wickes - Caerphilly

Hi, James. Thank you for taking the time to share your review with us. We are really happy to see that Angela at our Wickes store in Caerphilly provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Valutata 5 stelle su 5

Staff were very helpful.

Visited store today staff very helpful especially Selena and her co-worker. Nothing was to much trouble , a resounding 5 stars.

13 febbraio 2026
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Risposta di Wickes - Caerphilly

Hi Kathleen,

We appreciate your 5-star review. We're delighted to hear Selena and her co-worker were very helpful during your visit. Thank you for sharing your feedback with us. -Ellysse

Valutata 5 stelle su 5

Went there for a heavy purchase…

Went there for a heavy purchase customer service was amazing especially sion carried it right to the car

10 febbraio 2026
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Risposta di Wickes - Caerphilly

We're happy to hear that you had an amazing customer service experience and that Sion assisted you with your purchase. Thank you! -AK

Valutata 5 stelle su 5

Just had a kitchen fitted from Wickes…

Just had a kitchen fitted from Wickes and I fully recommend them. James Southgate, the designer, was particularly helpful during the whole process which happened quickly and smoothly. Thank you very much.

9 febbraio 2026
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Risposta di Wickes - Caerphilly

Hi Cerys, Thanks for taking the time leaving your review. We are happy to hear that James was able to help you design your kitchen making the process nice and smooth along the way. Thanks again for the kind feedback. -JL

Valutata 5 stelle su 5

I visited the store last week

I visited the store last week
I was after paint. I could only find one on the shelf and a very helpful assistant went above and beyond to find me another , she went to the where house and had to move pallets but eventually found me my paint . She went above and beyond.Her name was Sian !

5 febbraio 2026
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Risposta di Wickes - Caerphilly

Hi Jacqueline Driscoll Beynon, We're happy to hear that an assistant was so helpful during your visit! We appreciate you taking the time to share your positive experience. It's great to know the team went the extra mile to find what you needed. -LC

Valutata 5 stelle su 5

A wonderful experience

A wonderful experience.

Angela at the Caerphilly store went way above and beyond to ensure my 3 kitchens were ordered for a large renovation project I’m carrying out. Would highly recommended. Her knowledge and patience were second to none.

Thanks again!

26 gennaio 2026
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Risposta di Wickes - Caerphilly

Hi Rachel, we appreciate you sharing your wonderful experience. We're so glad to hear that our team member was knowledgeable and patient while helping you order your kitchens. Thank you for your recommendation! -LG

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