Very Disappointing Interaction
I called Wards, Dartford, to discuss flat fees on the sale of my son's Ebbsfleet apartment. They didn't call back on the same day as was promised, but, two days later, made a valuation appointment for me on behalf of Wards, Gravesend. The Gravesend branch called on the day of the appointment to say that it was very difficult to sell apartments at the moment. Nevertheless, I asked to go ahead with the valuation. They still tried to deter me and, when asked outright if they didn't want the business, they denied (twice) that this was the case. I was also told at 3.30 that the branch manager who was due to carry out the valuation at 4pm was in a meeting and might be late. I told them that he could arrive any time up to 4.30. They called at 4.15 to say that he was still in a meeting at which point I told them not to bother.
A very disappointing interaction with Wards from beginning to end.










