Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Item sent was not compatible. I requested twice for return but they didn’t bother to reply my email or call me. Very poor customer service .
Ordered a replacment gearbox for our at least 20 year old french doors dealt with Ben over the phone sent pics for him to see and he came back to me immediately on the phone was able to order part s... Leggi di più
Sliding door handle broke and I approached a local highly regarded door and window company. To say that they were unhelpful would be an understatement! Then I found UPVC STORE on line. What a huge di... Leggi di più
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- www.upvc-store.co.uk
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Postage Rip Off
Absolute rip off when it comes to postage charges. Charged £15.99 for Royal Mail 24 Next Day Delivery and the item was sent using the cheapest of the cheap delivery companies EVRI, and item was not delivered on time, in fact still not delivered.
This was sold as Royal Mail delivery and I will be looking into this further as potential fraud.

Risposta di UPVCSTORE LTD
I received my tilt and turn handle…
I received my tilt and turn handle which worked perfectly and was great quality but one of the little caps was deformed - Really a cosmetic issue but a bit pesty. I contacted the company and can say their service was absolutely spectacular, from start to finish. They were so quick, efficient and professional answering my query and arranging to get the part to me all within less than 36hrs. Wouldn’t hesitate to recommend - if only every company was this good!
Arrived on time and product worked well!
Quality of the products and the quickness of supply are 2nd to none 😉
Found the site on Google 😉
Web site very easy to navigate, product descriptions easy to find what you want.
Awful company
Awful company. Waited 10 days for my order, then used their chatbot to find out when it would be delivered. Never got an answer, but received a partial refund the next day. No explanation. And why they would refund all but 85p, we shall never know. Avoid!
Almost can’t fault this company
Almost can’t fault this company, however, the goods took 11 days to arrive thanks to the courier. By which time too late for purpose. When asked for refund I got no reply .
Superb service from start to finish
Superb service from start to finish
The staff were so very helpful and fast delivery of products
Highly recommend this company
Very impressed with the quality and…
Very impressed with the quality and price of the letter plate which arrived in super quick time.
Item exactly as described,I can't praise this company high enough,I will definitely recommend them to all of my friends and neighbours.
I could not fault the customer service
I could not fault the customer service. They went above and beyond to help me find an external door handle that had become obsolete.
I would certainly recommend with no hesitation. FANTASTIC
Great Service & Quality Products from UPVCStore…
Ordered a door handle from UPVCStore, which was delivered early, it was good quality, as described & undamaged. Unfortunately, I had ordered the wrong part & had to re-order, but the return process was easy. UPVC Store Customer services were very helpful.
Only place I could find the part I…
Only place I could find the part I needed and came in 2 days. Really got me out of a hole
Good quality and prompt delivery
Very prompt delivery. Window handles were made of a much heavier metal than the originals possibly plated brass as they are not steel. At first sight an excellent quality item.
Delivered on time and intact
Delivered on time and intact, correctly sized, don't need anything else except competitively priced. Very happy
Easy to use and great service
Easy to use website filters and good explanation of important measurements for the handle mechanism.
Really quick shipping and reasonable price.
An easy to navigate website
I was able to navigate the company website easily and they had the part I needed
It was despatched in good time.
Sliding door handle broke and I…
Sliding door handle broke and I approached a local highly regarded door and window company. To say that they were unhelpful would be an understatement!
Then I found UPVC STORE on line. What a huge difference. Found the handles easily, ordered, arrived in no time and fitted with immediate advice following a confusion over fitting. All sorted, no fuss. Why use any other supplier? They were fantastic.
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