Up & Running Recensioni 

3408
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Marine gave my daughter and I wonderful service, and ensured we walked away with the right pair of running shoes for her. She had the right knowledge, she gave my daughter time to try on multiple pair... Leggi di più

Valutata 5 stelle su 5

I went to the Chester store today and had a great experience learning about my running gait. Lucy was extremely helpful and informative, and very nice to talk too while trying on different shoes. Woul... Leggi di più

Valutata 5 stelle su 5

I needed a gait assessment to buy the right trainers. Then, I called and was told to just come in. Jamie was super helpful and nice during the whole assessment. You can tell he actually want to be hel... Leggi di più

Valutata 5 stelle su 5

I made the effort to get to the Chester up and running shop , because the last timeI went , I had great professional service and this time Sarah was great , very helpful , I didn’t feel pressured at a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per la corsa
  2. Negozio di abbigliamento activewear
  3. Negozio di abbigliamento sportivo

Scritti dall'azienda

Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(3408)

1371 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service from the staff at the…

Great service from the staff at the Cambs store and easy online ordering with speedier than expected delivery!

28 agosto 2026
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 2 stelle su 5

Failed to deliver to home despite a notice as big as ones head

Whilst we have already discussed the problem of delivery , Dpd would not leave my parcel over a 7 ft garden gate and a 8 ft brick wall despite the notice on my front door , your problems with previous deliveries to others should not be reflected in your attempted delivery to legitimate people/ shoppers like my self , I have many opportunities to purchase running shoes from many vendors and I do , I do not have problems with delivery , as a company you will only survive with goodwill on the part of your customers , this delivery procedure on your part will and does alienate your customers , who will go elsewhere , the future delivery actions are firmly in your court , but for now if you cannot change your delivery procedures I will need to change my running shoe vendor

28 agosto 2026
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Risposta di Up & Running

Afternoon Mike, thank you for your feedback, all feedback is passed onto the relevant team and then investigated. If there is anything further you would like to add please do email customerservices@upandrunning.co.uk. We do apologies for the inconvenience caused due to DPD not just being able to leave the parcel.

Valutata 5 stelle su 5

Great service, great recommendations

Great service from Sammy in the Nottingham store. I set a bit of a brief on what I hoped for in new running shoes. He brought options but no sales pressure. He talked through the slight differences in design and what each was trying to achieve. My tough decision was which pair to go for. I went for the r Bookes!
I’ll keep coming back to Up and Running.

1 settembre 2026
Non scritta su invito
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Very helpful

Very helpful, knowledgeable, and friendly staff. Highly recommend them. I went in new to running and thought my paltry attempts might be scoffed at, nothing could be farther from the truth.

1 settembre 2026
Non scritta su invito
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Fast delivery

Fast delivery. Good prices. Great choice.

27 agosto 2026
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

I had assumed this was a owner ran…

I had assumed this was a owner ran independent store so good was the service I received.
The chap that helped me was knowledgeable and listened to what I needed. Free gait check, with a simple explanations of findings and suitable trainers suggested. Reasonable prices and a Park Run discount. As someone planning to return to running in my 50s, I cannot rate my experience at the Basingstoke store high enough. Who knew buying trainers could be such a pleasurable passtime!

1 settembre 2026
Non scritta su invito
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Ordered trainers everything went…

Ordered trainers everything went smoothly good service would recommend them

29 luglio 2026
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Super quick and helpful

Super quick and helpful, no shipping fees. Will definitly use again.

27 agosto 2026
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Good Service

The service from up and running was really good and the price of the trainers was good value at the sale price. Sadly the trainers didnt suit the needs of my knee due to a missing acl. Sadly had to return them. But wouldnt hesitate to use up and running again.

27 agosto 2026
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Risposta di Up & Running

Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)

Valutata 5 stelle su 5

Had the best fitting at Up and Running…

Had the best fitting at Up and Running Nottingham. Sallyann spent an hour with me making sure I had the right fit and helped me try multiple pairs of shoes. Great service, lovely staff.

22 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

I have sciatica but love running

I have sciatica but love running. Emma in the Nottingham store did a great job of patiently finding me the right shoes. Had them 3 months now - they are ideal 👍🏻👍🏻

31 maggio 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Friendly staff, good customer service

I was asked to leave a review.

The shop assistant, Emma, was helpful and knowledgeable and made several suggestions about the things I was looking for. I was also told about a local running group! I'd definitely go back if I needed advice.

29 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Had a fantastic experience! Sally was fab!

Had a fantastic experience! I’ve done running for years but never had a proper pair of running shoes so was very clueless about what was suitable for me.

I was greeted by Sally who was super informative and helpful! Changed my mind on getting very padded shoes and found that those with less stability were my best fit! :)

Sally also definitely knew her business when assessing running styles as I’d saw a few quirks with mine and Sally helped me find shoes that would help with correcting that!

Really pleased with my experience and will defo be coming back for any future running bits!!

31 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Really impressed with the level of…

Really impressed with the level of customer care! Finally somebody who listened to my needs and found me the right product. Will be my go-to place from now on. Highly recommend!

26 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Barnet shop visit

I’ve just visited the Barnet shop, and the staff are welcoming, very knowledgeable and helpful.

I’m not a runner, but would like to start running! I have known issue with my feet, and finding the right pair of shoes to start with is key if I’m to succeed with this running venture. I did a gait analysis and was given a thorough explanation. I shared I’m in the process of seeing a podiatrist for orthoses as well, and was given good advice and recommendations.

Thank you Barnet Up & Running for making a complete beginner like me feel at ease with shopping for start-up running shoes 💚

30 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Happy feet

Westbury Park, Bristol. Superb customer service. Expert advice and support from Yvette. Thank you.

30 agosto 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

Valutata 5 stelle su 5

Is always my first choice for running…

Is always my first choice for running shoes and any other associated products. Great service, loads of knowledge, and a wide range of products on sale.

14 luglio 2026
Non scritta su invito
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Risposta di Up & Running

Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊

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