UK Search LimitedRecensioni 

Extremely rude staff clearly need training on how to speak to people worse company I have ever dealt with

A number called me claiming I owe money from learn direct a course I signed up for over a year ago and tried to cancel after I could not afford it due to financial circumstances changing. After research the number appeared to be fake however now UK Search are stating I owe money to them. They are unbelievably rude and constantly tried to belittle me stating ‘they aren’t customer service, have a debt to collect, thus treated as such’ there is no need to be spoken to in such a manner and this situation has made me feel very anxious and upset. UK Search are rude and ignorant and are unhelpful.

Absolute bullies. Had a Welsh water bill through for a property I haven’t lived at for 5 years, they told me they nor Welsh water were accepting evidence, they would not accept a payment plan, urged me not to contact Welsh water directly as “there is nothing they could do anyway, they’ll just direct you back to us”, they also said that if I didn’t pay upfront they would start court proceedings. Rang Welsh water directly despite this company’s ‘advice’, spoke to someone who cleared this all up in 5 minutes and confirmed I did not in fact owe them any money. I urge anyone who has to deal with these bullies to ring the company who’s billing you directly first, chances are they can sort it out for you!!

Email out of the blue that doesn't explain they are a debt agency, just asking you to create a online account, no explanation, no itemised bills, no information, instead appearing to be a phishing email. Difficult to deal with and overall unpleasant.

Do not deal with this company. I went directly to Affinity Water who resolved this within a day, apologised and compensated me
If only uk search did their homework instead of perusing the wrong person

Awful company. Would rate 0 if I could. My partner owes some money to a course she did. The staff there are all rude and condescending. We couldn’t afford what they were asking each month so had to complete a form of our wages and where they go.. lady we spoke to told us we were wrong and couldn’t possibly be paying a certain amount for a certain bill and put it down lower to make it seem like we had money left over. Awful awful company and even worse staff. Not sure how they’re still in business.

If I could give minus stars I would. This scam of a company sent me a letter saying that I owed £3,500 to Octopus Energy on a property that I had moved out of more than a year prior to when the debt was accumulated. At first I thought it would be a simple phone call to them to let them know that it was a case of mistaken identity and that the person who accumulated the debt actually moved into the property after I’d move out. What was the woman’s reply? “Until you can prove that you weren’t living at that address at that time then the debt is your responsibility and we expect you to pay it” sorry? Imagine any half decent company trying to lump you with someone else’s bill. I’m amazed how they thought it was MY responsibility to prove that I didn’t live there at that time, surely it was their responsibility to prove that I did? Both UKSL & Octopus energy were as useful as chocolate teapots for more than a month whilst I sent countless documents of proof that I was no longer living at that address during that time. Their response? “We need at least a month to go through the information.” Funny how they just demanded I hand over £3,500 straight away though.

In the meantime I had contacted Octopus Energy and they confirmed that they knew the debt was not mine and that it was not my name on the account. However, UKSL were adamant that until OE got in contact with them that they were still holding me responsible. Good to know that the left hand doesn’t talk to the right.

After 2 months I had to get in contact with them again as I’d heard nothing. Strangely, their attitude had completely changed towards me during this phone call. They no longer spoke down to me and seemed very willing to help me, this was probably because at this point they’d done their ‘research’ (probably something that took 5 minutes to actually confirm I was not the owner of the debt) and found out that they’d got the wrong person.

I asked for an apology in writing but in the letter they just maintained the idea that they’d done nothing wrong.

I believe this company use bullying tactics to get people to pay up, regardless of if it’s their debt or not. Perhaps they were hoping I was an elderly woman with no support network around me who would just pay off the debt to get them to go away? It makes me wonder if this has worked for them in the past.

You should be deeply ashamed of yourselves.

If I could leave any less than 1 star I would, spoke to a woman who was extremely rude and hung up on me even though I was trying to sort a debt with them re utility warehouse, I was told I was being abusive even though they were being rude and I was threatened over the phone and left to feel anxious and worried, reported to the FCA and also the police, don't think this company will last long if they keep going about things how they do.

Bunch of corrupt bullies who deserve to be on the bread line

Nasty company with extremely rude staff.I've told them what I can afford to pay .Absolutely shocking how they talk to people so condescending and spiteful

Scammers not even adhere to student query charging double charges to account I have no access to poor customer service agencies and all after taking money from vulnerable refused to take my matter to court as I have all evidence of communication I did with them

This commany tried to force entry to the flats I am staying in. They said to the person at the front door it was a Matter of urgency they needed to see me about a relative. The person on wake and watch refused to let them in without my permission and told them to use the buzzer like everyone else. They are bullies and try to harass you.

Scam, proved I didn't live in a property at the said time of the said debt.

Still pushing and pushing.

Very threatening and I have since reported them to FCA and blocked the email address

Chasing a debt for southern water in an address ive never lived in! from 2011 rude, harrassing and threatening.
After reading your reply weeks later , I'd already contacted both the email and phone number!
It has now been closed as I've proved it wasn't me you were chasing. But maybe you should look into your current people skills .

Claiming to enforce a “Credit Agreement”on behalf of Southern Water, but can’t produce an “Assignment” or the “regulated Credit agreement” - Looking forward to going to court!!

This company is a scam asking water bill outstanding and send the collection letter, be aware this company sending scam letter and collecting money from public.

Emailing me weekly and never listen to what you say to them, starting to think it's a scam so reported them to FCA and Data Commissoner

As others have stated, they buy fake debt and chase it. Received a letter allegedly chasing debt for Thames Water, which was posted to my property, in my ex’s name whom I’ve never lived with, for the address opposite me? Bonkers. Ignore and report to Financial Conduct Authority.

Absoulute scumbags , prey on the weak and vulnerable

Completely Random contact looking for someone with a similar name.
Refused to explain how they had my obviously different details.
So reported them to information Commissioner under GDPR regulations.
UK Search then got aggressive and abusive.
Very suspect organisation.

Inability to answer basic questions I was asking on behalf of a client - information that does NOT break GDPR , for example what solicitors are used. No discussion was required pertaining to the client. Simply trying to identify if they are trying to impersonate solicitors, or whom they allegedly use for legal proceedings.

I’m questioning the legitimacy based on a clients letter.

They would not answer the question , that’s very strange. Also very insulting and rude administration team.