Nikheil has been a great support. I was guided very clearly by him as I sought to determine whether Trooli would meet my needs. During our conversation Nik said he would ring me back at a specific t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bel was professional, helpful and personable. His explanations were good. One small comment for consideration:- Bel was obviously working to a well rehearsed script but sometimes clarity was lost b... Leggi di più
Just signed up to Trooli with a very friendly chap named Bel who helped me through the whole process. A complete explanation of the process with all question ask confidentiality, such a pleasure de... Leggi di più
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Scritti dall'azienda
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informazioni di contatto
18 Kings Hill Avenue, ME19 4AE, West Malling, Regno Unito
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,6
Eccellente
7K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Letrisa - great agent at Trooli
Letrisa the agent I spoke with was an excellent help in explaining and helping me throughout the process.
It was very reassuring.
She helped me to decide to go ahead.
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi David,
It’s lovely to hear Letrisa put you at ease and guided you through the process with such care. We’re glad her support and clear explanations helped you feel confident in your decision to go ahead!
Thanks for sharing your experience. We’ll be sure to pass your kind feedback on to Letrisa.
Best,
Ati
Nikheil - sign up
Nikheil, a representative of Trooli, provided an excellent customer experience throughout our broadband sign-up process. He was consistently polite, professional, and patient on the phone, taking the time to explain the details clearly and answer any questions we had. His helpful attitude and willingness to assist made the process straightforward and stress-free. Nikheil's friendly and customer-focused approach reflected positively on Trooli and left us with a very positive impression of the company
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Chris,
Lovely to hear Nikheil made your sign-up experience so straightforward and stress-free.
Thanks for taking the time to share such thoughtful feedback. We’ll be sure to pass your kind words on to Nikheil!
Best,
Ati
Great Customer Service & Great Product
I had a really positive experience speaking with Nikheil from Trooli. He was very polite, friendly and professional throughout the call, and genuinely took the time to explain everything clearly and cohesively.
Nikheil was also able to get the price down for the Pro Internet broadband package, which I really appreciated, especially as I'm moving soon! He was very helpful and made the whole process pleasant.
It’s clear that Nikheil is a great telesales executive and a real asset to Trooli. Customer service like this makes the company look very good.
Good job, Trooli. Looking forward to being your customer.
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Klaudia,
It’s fantastic to hear Nikheil made the whole process so pleasant and took the time to explain everything clearly. We’re glad he was able to find an option that worked for you, especially with your upcoming move!
Thanks for such thoughtful feedback. We’ll be sure to share your kind words with Nikheil, and we look forward to welcoming you to Trooli!
Best,
Ati
Shaun was professional and efficient
Shaun was professional and efficient. He was friendly and kept me updated on everything he was doing, and made sure to make as little mess as possible which was appreciated!
Great service, very happy with the instal today.
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Leigh,
Great to hear Shaun kept you in the loop throughout and took care to leave everything tidy. It’s lovely to know his friendly, professional approach made your installation such a positive experience!
Thanks for the great review. We’ll be sure to share your feedback with Shaun.
Best,
Ati
Shadai was very polite and helpful
Shadai was very polite and helpful. Although there won't contact was sent to me it was rectified within an hour and the correct context emails to me. Thank you.
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Tracy,
Great to hear Shadai was polite and helpful, and that the email issue was sorted so quickly. Thanks for your patience while this was put right and for taking the time to share your feedback.
We’ll be sure to pass your kind words on to Shadai!
Best,
Ati
Spoke to Erica this morning after…
Spoke to Erica this morning after having issues with other suppliers, very helpful and smooth transaction with full details provided. Thankyou
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Leah,
Great to hear Erica made everything straightforward after your experience with other suppliers. It’s lovely to know she provided all the details you needed and made the process smooth and hassle-free.
Thanks for the lovely feedback, Leah. We’ll be sure to pass your kind words on to Erica!
Best,
Ati
Shaun was amazing so friendly and…
Shaun was amazing so friendly and helpful 10/10
13 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Katie,
Thanks for taking the time to share your experience. We’ll make sure Shaun gets your brilliant feedback!
Best,
Ati
Highly recommend this company
Highly recommend this company. Fast efficient and friendly. Shaun was first class. 👍
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi James,
Brilliant to hear you had such a fast, friendly and efficient experience! Great to know Shaun delivered a first-class service.
Thanks for the recommendation, James. We’ll be sure to share your kind words with Shaun!
Best,
Ati
Excellent experience
The engineer (Shaun) arrived as scheduled. He was very friendly and courteous and carried out the installation efficiently and explained everything to us. He wore overshoes in the house and tidied everything up afterwards which was appreciated.
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Brian,
It’s great to hear Shaun arrived on time, talked you through the installation and took such care to leave everything clean and tidy. We’re glad his friendly and considerate approach made a good impression!
Thanks for taking the time to leave a review. We’ll be sure to pass your feedback on to Shaun.
Best,
Ati
Nigel Eldridge
Up Until now everything went brilliantly with the changeover from BT and the Installer was Good to. No Buffering Bow. Thankyou Trooli.
19 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Nigel,
Great to hear the switch from BT went smoothly and your installer made a good impression too! Even better that you’re enjoying a buffer-free experience. 😊
Thanks for choosing Trooli and sharing your feedback. We really appreciate it!
Best,
Ati
Great service
Erica was so great to deal with, she was extremely efficient and knowledgeable. Handled my query quickly, an overall positive experience!
22 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Joanne,
Lovely to hear Erica handled your query so efficiently and made the experience such a positive one. It’s always great to know our team’s knowledge and helpful approach make a difference!
Thanks for the kind words. We’ll be sure to share your feedback with Erica.
Best,
Ati
Helpful and prompt
Shaun was a star and helped get everything sorted really easily.
12 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Ali,
Brilliant to hear Shaun made everything so easy and got it all sorted for you! Thanks for the lovely feedback. We’ll be sure to pass your shout-out on to him.
Best,
Ati
Agent was friendly and informative.
Agent was friendly and informative.
22 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Thomas,
Great to hear our agent was friendly and gave you the information you needed. Thanks for taking a moment to share your feedback with us!
Best,
Ati
Trooli sign up by phone
Got an unplanned call from Trooli, presumably because I had been checking out their website and looking at their services.
As I had already decided to switch to Trooli when my current contract expired in 2 months, I was happy to proceed to sign up over the phone once the agent, Itu, told me they would reimburse me any charges for early contract termination.
Itu also explained that Trooli would need to survey to establish how to make a connection and that in some circumstances there may be a charge for this. However, I was reassured that at this point I would be able to decide whether or not I wished to proceed.
The sign up process seemed rather long and repetitive and for this reason I give 4*.
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Andrew,
Thanks for sharing your experience. It’s great to hear Itu explained the process clearly and helped you feel confident about making the switch to Trooli. We appreciate your feedback about the sign-up process, and will share this with the relevant team as we continue looking for ways to improve.
Thanks for choosing Trooli, Andrew. We look forward to getting you connected!
Best,
Ati
Shaun
Shaun, the engineer was very good. He put on over shoes before entering my house. He changed the box over quickly and left no mess. He was also very friendly.
22 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi William,
It’s great to hear Shaun was friendly, worked efficiently and took care to keep your home clean. Those little details make all the difference!
Thanks for the lovely feedback. We’ll be sure to share your kind words with Shaun.
Best,
Ati
Shaun the engineer was polite and…
Shaun the engineer was polite and helpful. He provided a top class service and housekeeping skills were great. Happy to deal with company and engineer again
22 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Dale,
Great to hear Shaun made such a positive impression with his polite approach, helpful service and tidy workmanship.
Thanks for taking the time to share your feedback. We’ll make sure Shaun gets your lovely shout-out.
Best,
Ati
Good job done
Very quick on making appointment to install everything. Every thing was done well and very tidy. Very courteous young man did the installation and explained all that he was doing. Checked everything before he left.
15 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Jean,
Lovely to hear your installation was arranged so quickly and everything was left neat and tidy. It’s great that your installer took the time to explain each step and check everything was working before leaving.
Thanks for sharing your experience, Jean. We’ll be sure to pass your kind feedback on to the team!
Best,
Ati
Great support from Trooli when…
Great support from Trooli when installing fibre broadband. Had an issue with connecting the house to the main line which required some civil work to rectify. Was kept up to date with all developments whilst work was done quickly by a very helpful and friendly ground crew
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Robert,
Great to hear the team kept you informed throughout and the groundwork crew got everything sorted quickly, despite the extra work needed to connect your home.
Thanks for recognising everyone’s efforts. We’ll share your feedback with the relevant teams!
Best,
Ati
Seamless installation by John and Shaun.
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear John and Shaun made the installation seamless!
Thanks for the feedback. We’ll be sure to share your shout-out with them both.
Best,
Ati
Letrissa at Trooli was very helpful
Letrissa at Trooli was very helpful and explained everything to set up our new account with them. It is all a very smooth process and not painful in any way. Thank you.
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Tracy,
Lovely to hear Letrissa made setting up your new account so easy and stress-free, with everything clearly explained along the way.
Thanks for choosing Trooli and sharing your experience. We’ll pass your kind words on to Letrissa!
Best,
Ati
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