Saraj called me to check On my renewal, Often when receiving a cold call the caller is too formal. Or too casual or over friendly. Prompting me to end the call even before speaking. Saraj has a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Kay explained the different broadband options clearly, including the various speeds such as 100 Mbps, 250 Mbps, 500 Mbps, and 900 Mbps. This really helped me understand the differences between the p... Leggi di più
TOMI at 4th Utility was brilliant from start to finish. He was attentive throughout the whole process, listened to my complaints about starting a new contract and dealt with it as best he can. That... Leggi di più
Disappointed with installation, 1st visit turned up late and had to be cancelled, turned up late again on second visit as well. Two lads that did the job swiftly and efficiently. Still navigating the... Leggi di più
L'azienda ha risposto
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Nick delivered outstanding service
Nick delivered outstanding service with impressive efficiency and professionalism. He handled my request promptly, communicated clearly throughout, and ensured everything was resolved smoothly. His helpful attitude and attention to detail made the entire experience seamless. A truly reliable and effective 4th utility call centre agent.
Mike was brilliant
Mike was brilliant, fast responsive to my issues and questions, was a very quick set up, easier than online as well!
Only at the initiation stage
Only at the initiation stage, not installation yet, but Steve Ralph was super efficient and professional answering my queries and made the set up easy. Looking forward to 4th utility as mt broadband provider
Very good service provider
Very good service provider. All quickly installed by pleasant and considerate team. Customer service is excellent.
Very cooperative
Spoke with Adnan regarding the services and technical issues in my area, he was very kind and explained what was the proble
Been with them for a past 6 months and…
Been with them for a past 6 months and constantly Im seeing that connection speed is getting decreased and now it reached absurdly 40mbps when it is supposed to be 1gbps, impossible to call customer support either, dont bother
Good service good price
On time, very quick, very good
The guys doing the installation arrived on time,were polite and respectful of property, everything done and cleaned up after themselves in just an hour.
All went very smoothly, would recommend highly.
Olu helped out and sorted contract…
Olu helped out and sorted contract issues
TOMI at 4th Utility was brilliant from…
TOMI at 4th Utility was brilliant from start to finish.
He was attentive throughout the whole process, listened to my complaints about starting a new contract and dealt with it as best he can. That kind of proactive communication is rare and made a real difference, especially on having to start a new contract when I didn't want to in the first place.
What really stood out was his passion for the customer service, you could tell this wasn’t just a job to him. He clearly loves what he does and his enthusiasm was infectious. If you’re looking for a new contract speak to TOMI.. Highly recommended.
Great customer service & very polite
Great customer service & very polite. Helped me with my enquiries.
Great service fast and very easy thanks…
Great service fast and very easy thanks to Adnan that assisted me with activation thank you good job
4th Utility…Excellent customer service
Called 4th Utility to cancel my order and both the customer reps that I spoke to were very polite and helpful. Nick talked me through the process and tried to make me reconsider. Overall it was a pleasant customer service experience and I will certainly be contacting 4th Utility when my contract runs out.
Adnan was very helpful and was great…
Adnan was very helpful and was great speaking to him!
I had an unusual query that meant I…
I had an unusual query that meant I didn't fit the established process. Kane could not have been more helpful, listened to me, clarified the situation and got me a positive outcome 😁 very pleased with the service level!
The lad on the phone spoke calmly and…
The lad on the phone spoke calmly and his tone made me worry less as he explained what the issue was and how he'd help fix it. End of contract ish.
Thank you.
I had a good experience with Mike from…
I had a good experience with Mike from the 4th utility company. He was friendly and helpful, and he explained the contract clearly so I could understand everything. He answered my questions and made sure I was comfortable with the details.
Great accessible service.
Chris was easily accessible by phone, something I really appreciate. He was clear and helpful and gave me confidence that my switching providers would go well.
The customer service agent was based in…
The customer service agent was based in the uk and although his ability to help was was limited acted best of it. Very satisfied.
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