Nikheil has been a great support. I was guided very clearly by him as I sought to determine whether Trooli would meet my needs. During our conversation Nik said he would ring me back at a specific t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bel was professional, helpful and personable. His explanations were good. One small comment for consideration:- Bel was obviously working to a well rehearsed script but sometimes clarity was lost b... Leggi di più
Just signed up to Trooli with a very friendly chap named Bel who helped me through the whole process. A complete explanation of the process with all question ask confidentiality, such a pleasure de... Leggi di più
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Scritti dall'azienda
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informazioni di contatto
18 Kings Hill Avenue, ME19 4AE, West Malling, Regno Unito
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Eccellente
7K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good Experience
Mikyle was very helpful and talked me through the process
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear Mikyle guided you through the process and made everything clear.
Thanks for taking the time to leave a review. We’ll be sure to share your feedback with him!
Best,
Ati
Excellent customer service
Excellent customer service. Friendly. Got my internet up and running in minutes
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Carolanne,
Brilliant to hear you were up and running in minutes and had such a friendly experience along the way!
Thanks for the lovely review. We really appreciate it.
Best,
Ati
Susan was really helpful and she could…
Susan was really helpful and she could provide all the information I needed.
Thank you
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Robert,
Great to hear Susan answered all your questions and gave you the information you needed. Thanks for the kind feedback, we’ll make sure she gets your thanks!
Best,
Ati
I was booked in for an upgrade before…
I was booked in for an upgrade before my current WiFi service was moved to a new provider. The engineer Shaun was quick at the change over and approachable - he was happy to answer any questions that I had regarding what happens next and anything else that concerned me.
16 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear Shaun made the changeover quick and straightforward, while taking the time to answer your questions about what happens next.
Thanks for sharing your experience. We’ll be sure to pass your feedback on to Shaun!
Best,
Ati
Bel was helpful in arranging my switch…
Bel was helpful in arranging my switch from TalkTalk to Trooli. The only reason i have docked a star is the quality of the telephone (mobile) connection.
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Mick,
Great to hear Bel helped make your switch from TalkTalk to Trooli straightforward.
We appreciate you taking the time to leave a review, Mick!
Best,
Ati
I'm very happy with my experience I…
I'm very happy with my experience I would definitely recommend to a friend
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Joanne,
Lovely to hear you’ve had such a positive experience and would recommend Trooli to a friend!
Thanks for your support and for taking the time to leave us a review.
Best,
Ati
Spoke to Shadai today re renewing our…
Spoke to Shadai today re renewing our broadband contract. She was extremely helpful and we negotiated new contract for 2 years with faster speeds. Thank you Shadai!
21 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Chris,
Great to hear Shadai helped you find a new two-year deal with faster speeds. Sounds like a good result all round!
Thanks for the kind review. We’ll make sure Shadai gets your thanks.
Best,
Ati
Friendly & helpful
Mikyle was very friendly & helpful. He explained everything very clearly & organised a survey for me. I've yet to sign up for Trooli broadband but I was impressed by the way he dealt with my query.
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Carole,
Great to hear Mikyle gave you a clear picture of your options and arranged a survey to help you decide on the next steps. It’s lovely that his approach made such a positive impression!
Thanks for sharing your experience, Carole. We’ll pass your feedback on to Mikyle.
Best,
Ati
Erica was very pleasant and…
Erica was very pleasant and helpful,nice to actually speak to someone who is not a human robot 10/10👏
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Darren,
We love this! Great to hear Erica’s friendly, genuine approach made such a difference and gave you a refreshing experience.
Thanks for the 10/10 rating! We’ll be sure to share your praise with Erica.
Best,
Ati
Signed up today with Letrisa
Signed up today with Letrisa. She was incredibly helpful and managed to sort out a short notice installation date for us. Thanks!
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Josh,
Great to hear Letrisa was able to help and find you an installation date at short notice. We hope everything goes just as smoothly on the day!
Thanks for the lovely feedback. We’ll make sure Letrisa gets your thanks.
Best,
Ati
Shaun
Shaun, was polite, friendly, efficient and respected my property.
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi John,
Great to hear Shaun was friendly, efficient and took such good care of your property while carrying out the work.
Thanks for the kind feedback! We’ll be sure to pass your praise on to Shaun.
Best,
Ati
Good job !!
Had Shaun and John installing broadband from Trooli this morning, the guys were punctual, friendly and tidied up after drilling so no complaints whatsoever. Cheers, lads !!
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Gee,
Sounds like Shaun and John got you connected with no fuss and left everything tidy afterwards. Punctual, friendly and clean work all round!
Thanks for the shout-out. We’ll make sure they hear your feedback.
Best,
Ati
Registration process excellent
This review is solely about registering, I have not yet had the product installed.
I hadn't even completed my online registration when a Trooli agent used my details to call me back. Xola was excellent, actually listened to everything I said, didn't just go through a script. I hope the installation and product are worthy of 5 stars too!
20 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Elizabeth,
Great to hear Xola took the time to listen to your needs and offer a more personal approach rather than simply following a script. We’re glad the sign-up process has got off to such a positive start!
Thanks for choosing Trooli, Elizabeth. We hope your installation goes smoothly and the service earns those five stars too.
Best,
Ati
We were recommended by our daughter to…truly amazing
We were recommended by our daughter to look at Trooli.
We were taken through the process and they made everything clear and when they came to install it, they were very efficient and thorough.
So far we are pleased with the service
16 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Stella,
Lovely to hear your daughter’s recommendation led you to Trooli, and that both the sign-up and installation went smoothly. Great to know you’re pleased with the service so far!
Thanks for choosing Trooli and sharing your experience. We hope it continues to impress.
Best,
Ati
Xola was knowledgable and affable
Xola was knowledgable and affable, made the whole process easy and clear in a pleasant way. Offered a callback when the transfer was dropped and I spoke to him again.
19 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Kevin,
Great to hear Xola kept things clear and easy, and made sure you were able to pick up where you left off after the call dropped. His friendly, knowledgeable approach clearly made a difference!
Thanks for sharing your experience. We’ll pass your feedback on to Xola.
Best,
Ati
Spent hours trying to switch
Trying to switch from my existing provider (Zen) to Trooli. Trooli keep telling me to cancel my existing contract first, before they'll onboard me. This is in contravention of Ofcom rules and would leave me without internet.
Under Ofcom rules, Trooli is legally required to handle this switch as a Working Line Takeover through the One Touch Switch hub.
Despite pointing this out, they suggested I talk to Ofcom.
19 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Nick,
Thank you for sharing your feedback.
We’ve flagged your comments with the relevant team so they can review the information provided during onboarding and the guidance around switching from another provider.
Best,
Ati
This review is just for the signing up…
This review is just for the signing up process, actual installation is yet to come. The agent "Itu" made it all easy to understand and was able to explain everything very adequately. All in all a much easier sign up than I'd anticipated, with Truli doing the notifications to BT etc. Excellent service, hopefully the installation and product will match...
19 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
Great to hear Itu made signing up simpler than expected and clearly explained how the switch from BT will work, including the notifications.
Thanks for giving Trooli a try! We hope the installation goes just as smoothly and you’re delighted with the service once you’re connected.
Best,
Ati
Xola was very helpful online then…
Xola was very helpful online then arranged a time convenient for me to have a phone call to sort my new broadband deal. He was very nice over the phone and it was a pleasure to speak with him to sort everything out
18 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Liam,
Great to hear Xola made the process so easy, from arranging a convenient call to getting your new broadband deal sorted. It sounds like a genuinely pleasant experience from start to finish!
Thanks for the lovely feedback. We’ll be sure to share it with Xola.
Best,
Ati
Install went smoothly, however...
Install went smoothly. However, since switching from Virgin Media, WiFi keeps dropping and streamed services buffer a lot. Speed test on occasions show ZERO download speed and not necessarily at peak times.
15 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi there,
It’s good to hear the installation went smoothly.
Our Helpdesk team can help investigate the connection issues and work through some troubleshooting with you. Please get in touch with them so they can look into what’s happening.
Best,
Ati
From the installation to use
From the installation to use. I'm so pleased. I was with sky where my connection kept dropping but so far so good Trooli.
14 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Lynn,
Great to hear the installation went smoothly and your connection has been much more reliable so far. We hope Trooli continues to keep you happily connected!
Thanks for sharing your experience and for choosing Trooli.
Best,
Ati
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