Trooli Recensioni 

No doubt about it - really excellent service which is very rare these days. Installation with no problems and the resulting broadband service was first class, Communication was brillaint throughout, with the engineer being courteous friendly and professional.
Very highly recommended, thank you Trooli!!!

Special mention for Letrisa for her outstanding customer service and help.
Very professional,knoledgeable team member.

We have been with trooli for 5 year and had nothing but trouble with it they will not send anyone out to fix the problem, I have been contacting them to fix the issues and they have still done nothing, I can be sitting next to the box and it still does not work properly, when they did advise what to do, we did exactly what they said and it still does not work properly. Now they we not speak or send anyone out till deal with it

Excellent service and a great renewal experience

I’ve been with Trooli for many years and the service has always been great. On the rare occasions I’ve had a problem, the team have always been really helpful and sent someone out the next day to fix it.

I recently spoke with Aphiwe about renewing my broadband. Aphiwe was friendly and helpful, and arranged a great renewal deal. It’s good to feel valued as a longstanding customer. Thanks, Aphiwe!

John & Shaun came to install my internet, John was so friendly & helpful, even got rid of a massive spider that had been hiding behind a unit and saved me a lot of stress. As Shaun completed the outside works, I never spoke to him. Great customer service, thank you!

Switched from EE to Trooli, the customer service was nothing short of excellent. Erica P went through with everything to me and made it easy to understand. I am not sure how the broadband will be until it is installed but the customer service seemed great so far. Thanks again Erica

Very helpful after many issues with another provider, it was great to have someone listen to me and go above and beyond to help get me connected.

Having had no board band for two weeks and didn't look like we were going to have full fibre. Trooli got in touch and with in a week had us connected. We are pleased.

Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my behalf.Only issue was with their arrival time - booked in for 8-1 but no show til after 11am.Left wondering if they were coming.

I signed up with Trooli this morning. The call from Letrisa, was very friendly & professional. My appointment is for next Friday, hoping that all will go well with the Fiber Installation as we live in a Grade 2 Listed Cottage, we don't want too many visible wires.

… so far! Broadband ordered online on Sunday which also allowed me to book an installation four days later on Thursday.

Engineers turned up on time and completed the work in just over an hour. This included running a new overhead line to the nearest pole. Trooli have also dealt with the cancellation of my BT contract.

Now I’m getting ~160 Mbps download (3x faster than my old BT connection) and ~170Mbps upload. All for 2/3 of the previous BT cost.

Wifi connection from their Nokia router is good throughout the house.

Let’s hope it continues as well as it started.

Zola was very patient respectful and offered a full breakdown of the service. Trooli offer a great deal and an advisory/ customer service that is efficient and knowledgeable of their products. So much so I was able to be satisfied and trust the partnership I have entered into. Many thanks, Zola.
Kevin , Redlynch , Salisbury

Mikyle instilled confidence. I look forward to seeing if all runs as smoothly as the initial phonecall. Thank you Trooli, in advance. Moving home is stressful – phoning Trooli wasn't.

Signed up yesterday - Xola handled queries and call very well. Process was quick and simple! Thanks

Huge credit to Shaun who recently installed my fiber connection...I am in the middle of moving property and had to coordinate between my install and workers coming to my original property, Shaun called ahead of time and was accommodating with the timing of arriving at the new property....Also need to commend his work, everything was neatly installed, services tested and did everything in a quick turn around.

The service from Trooli so far has been top notch, great speeds, low latency and for the network geeks like myself, the hardware is spot on - highly recommend!

Spoke with Xola on the phone regarding our broadband. He was friendly, efficient & gave us the best options to suit our family and needs for broadband. Xola is a credit to Trooli and we appreciated his help.

Bel contacted me to finalise order, he did a great job and was very helpful! Thankyou

Bel was extremely helpful and guided me through the whole process. He contacted me at times requested by myself and reassured me that I was making the right decision.

Easy to contact Trooli to initiate supply of Broadband. Attentive person on the phone, supported by email contact. Contract set up and engineer arranged for date we specified. Hope setting up goes smoothly. Price seems competative too.

My experience with Trooli has been nothing short of disgraceful. The level of customer service is genuinely shocking, and the way existing customers are treated is a perfect example of how not to run a business.

I have made numerous phone calls to Trooli, been cut off multiple times, and even resorted to contacting them through the “new customer” option because it seems that attracting new customers matters far more to them than looking after the ones they already have.

My contract was already out of contract, so I requested cancellation and was advised by a supervisor that there would be a 30-day cancellation period. Having received no confirmation, I called back a few days later to check everything had been processed, particularly after receiving an email stating that I didn’t have a direct debit set up, presumably because I had initiated the cancellation.

What followed was yet another example of sheer incompetence. I was informed that the supervisor I had spoken to had failed to process my cancellation at all. So despite taking the time to make the call and being assured that the cancellation period had started, nothing had actually been done.

To make matters worse, when I asked whether I would still be required to pay anything during the cancellation period, the cancellation team couldn’t even answer a straightforward question about their own cancellation process. I was passed over to the accounts department, who then informed me that the cancellation team should have explained this to me in the first place.

How can a company expect customers to have any confidence in its service when its own staff cannot communicate with one another, process a basic cancellation, or provide consistent answers to simple questions?

This has been a complete waste of my time, involving repeated phone calls, being cut off, chasing up a cancellation that should already have been processed, and being passed between departments because nobody seems willing or able to take responsibility. Since my last phone call with them I STILL haven’t received confirmation in writing of my cancellation request for which I asked for multiple times.

There is a difference between making the occasional mistake and providing a consistently abysmal customer experience. Trooli has managed the latter in my experience.

My advice to anyone considering Trooli is simple: don’t waste your money. Spend a little more with a provider that values its existing customers and has a customer service team that can actually do its job. Cheap broadband is not worth the headache when the service behind it is this poor.

I would struggle to recommend Trooli to anyone based on this experience. A truly dismal standard of customer service from start to finish.