Nikheil has been a great support. I was guided very clearly by him as I sought to determine whether Trooli would meet my needs. During our conversation Nik said he would ring me back at a specific t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bel was professional, helpful and personable. His explanations were good. One small comment for consideration:- Bel was obviously working to a well rehearsed script but sometimes clarity was lost b... Leggi di più
Just signed up to Trooli with a very friendly chap named Bel who helped me through the whole process. A complete explanation of the process with all question ask confidentiality, such a pleasure de... Leggi di più
Just had TROOLI instal wi-fi at my home.Polite staff surveyed then installation following week.Connected my router also.Much improved speed following my switch from Talk Talk who they cancelled on my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Scritti dall'azienda
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informazioni di contatto
18 Kings Hill Avenue, ME19 4AE, West Malling, Regno Unito
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Eccellente
7K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good customer service
Xola was helped me navigate the various options for internet without using high pressure selling techniques. All my questions were answered and the fact they sorted out termination of my existing contract with another supplier made the experience much better than expected.
29 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Mike,
It’s fantastic to hear Xola helped you find the right broadband option without any pressure and took the time to answer all your questions. Great to know that arranging the termination of your existing contract also made the process easier than expected.
We’ll be sure to share your lovely feedback with Xola. Thanks for choosing Trooli, Mike!
Best,
Ati
I have just ordered Trooli broadband…
I have just ordered Trooli broadband and Xola was very efficient and took the time to sort out my concerns and ensure I was happy before proceeding. So far so good I await installation
29 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Sue,
Great to hear Xola was so helpful and took the time to address your concerns, making sure you felt happy and confident before going ahead with your order. We’ll be sure to pass your kind feedback on to him.
We look forward to getting you connected and hope your installation goes smoothly!
Best,
Ati
Trooli's onboarding experience with Erica P
Trooli's onboarding experience was seamless. Erica P was extremely helpful and was able to answer any questions I had about Trooli.
29 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Kevin,
Brilliant to hear your onboarding experience was seamless and that Erica P was so helpful in answering all your questions. We’ll be sure to pass your lovely feedback on to her.
Thanks for choosing Trooli and taking the time to leave us a review!
Best,
Ati
Internet box update
Shaun explained what was happening and carried out the work, leaving everything tidy and working.
28 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Howard,
Great to hear Shaun kept you informed throughout, carried out the work and left everything tidy and working as it should. We’ll be sure to pass your kind feedback on to him.
Thanks for taking the time to leave us a review!
Best,
Ati
terrible customer service
When everything first set up, it was all good. however, about a year into our contract, we start to have buffing constantly when watching films, it has been like throughout whole summer. NOW is the problem, if you trying to speak someone from customer service team, it is a nightmare, we' ve called them few times, first over 40m no one even picked it up, called again, second time for over half an hour, told him the issue, I was transfer the technical team, after 10 minute on the line, phone just been hanged up. once our contract is end, we will be gone. terrible service
28 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Ma,
We’d really appreciate the opportunity to look into the connection issues and help get things back on track. Please get in touch with our Support team so they can investigate further.
Best,
Ati
Terrible customer care
Terrible customer care. Bought the company “call flow solutions,” who I was with, then they Cancelled my business phone line without so much as a call or a letter informing me. Leaving me with no business phone for over a week.
Would have taken them 2 minutes to call me, not like they didn’t have my number. Joke of a company.
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Seb,
Thanks for sharing your feedback. Trooli provides broadband services but doesn’t offer business phone lines.
If you need any further help or clarification, please contact our Support team.
Best,
Ati
I just signed an agreement for new…
I just signed an agreement for new broadband for when we move. I spoke to Letrisa, who called back exactly when we agreed. It was an easy process. I cannot comment on broadband or anything else yet, since the installation is in the future, but my husband has been a customer with them for his business for over a year and has been happy so far.
28 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Egle,
It’s great to hear Letrisa made the sign-up process so easy and called back exactly when promised. We’ll be sure to pass your kind feedback on to her.
We’re delighted your husband has been happy with our service for his business, and we look forward to getting you connected once you’ve moved in!
Thanks for choosing Trooli, Egle.
Best,
Ati
Very smooth and easy process
Very smooth and easy process, Mikyle explained everything very clearly. The whole setting up took very little time, no stress at all.
28 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Andy,
Great to hear Mikyle made the whole process so smooth and stress-free. It’s lovely to know he explained everything clearly and made getting set up quick and easy. We’ll be sure to pass your kind feedback on to him!
Thanks for choosing Trooli and for sharing your experience.
Best,
Ati
Very pleasant and efficient call centre…
Very pleasant and efficient call centre service. Good value.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Robert,
Great to hear you found our team pleasant and efficient, and that you’re happy with the value offered by Trooli!
Thanks for taking the time to leave us a review.
Best,
Ati
Excellent Communication/Customer Service
Communication with Trooli has been extremely good throughout. Mikyle explained everything in a very precise, straightforward manner. Far superior to contact with both Three and Vodafone where it was a struggle to get any clear sense or even through to the right department. I felt very confident dealing with Mikyle and would commend him on his excellent customer service.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Lyn,
It’s wonderful to hear Mikyle made everything so clear and straightforward and gave you confidence throughout the process. We’re delighted his friendly and knowledgeable approach made such a positive impression. We’ll be sure to pass your lovely feedback on to him!
Thanks for choosing Trooli and for taking the time to share your experience.
Best,
Ati
Trooli customer service is good!
Recently moved into a property with Trooli hardware installed. Trooli’s sales agent Belmirro was very helpful getting me promptly set up with an account, broadband package and router which I’ve set up now. Happy customer!
28 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Samuel,
Great to hear Belmirro made getting set up with your account and broadband package quick and straightforward. It’s lovely to know you’ve got your router up and running and are a happy Trooli customer!
We’ll be sure to pass your kind feedback on to Belmirro. Thanks for choosing Trooli!
Best,
Ati
Great installation
Everything was completed in 30 mins good service.
26 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Amy,
Great to hear your installation was completed so quickly and that you were happy with the service!
Thanks for taking the time to share your experience and for choosing Trooli.
Best,
Ati
Shaun And John were great
Shaun And John were great, even took the time to explain to my son what they were doing!
26 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Liam,
Great to hear Shaun and John made such a positive impression! It’s lovely that they took the time to explain what they were doing and involve your son along the way. We’ll be sure to share your kind words with them both.
Thanks for taking the time to leave us a review!
Best,
Ati
I have been with Trooli for over a year…
I have been with Trooli for over a year now and have nothing but good things to say so far.
It has great speed (I do pay more for the 2.5GB), I've not had one outage yet, only ones I've caused and the customer service has been great the very few times I've had to use it, which most of the time was to resolve something I did, not them.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Max,
Fantastic to hear you’ve been enjoying your Trooli service over the past year, especially the speeds and reliability! It’s also great to know our Support team have been helpful whenever you’ve needed them.
Thanks for your continued support and for taking the time to share your experience!
Best,
Ati
At last I found someone who has the…
At last I found someone who has the knowledge and professionalism that I expect.
Mlungisi Has been a saviour, thank you as I nearly closed the account!
With service being in South Africa it has its problems and I thought this was a UK company. Nevertheless Mlungisi has saved the day and now I will enjoy their product.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Steve,
It’s great to hear Mlungisi was able to provide the knowledge and support you needed and turn things around for you. We’ll be sure to pass your lovely feedback on to him.
Thank you for giving us the opportunity to help and for continuing with Trooli. We hope you enjoy your service!
Best,
Ati
Fantastic Service
I spoke to Belmirro and he was great. Very clear details, answered all my questons and we had a really nice friendly chat.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Andy,
Great to hear Belmirro made your call such a positive experience! It’s lovely to know he explained everything clearly, answered all your questions and made the conversation so friendly. We’ll be sure to pass your kind words on to him.
Thanks for taking the time to leave us a review!
Best,
Ati
Simplicity
After leaving our details with Trooli, we were contacted by Latrisa, who gave us a rundown of available offers, also sending an email of everything she had explained.
On contacting Trooli to place an order, we were passed on again to Latrisa, which gave a nice continuity to the process.
Latrisa was very pleasant to deal with, answering any questions and finding answers to those she didn't know.
All in all, a simple and quick process.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Paul,
It’s great to hear Latrisa made the whole process so simple and straightforward, keeping everything clear with a follow-up email and making sure all your questions were answered. We’ll be sure to share your lovely feedback with her!
Thanks for taking the time to leave us such a thoughtful review.
Best,
Ati
Starting with Trooli.
Great onboarding experience with Trooli. First company to provide fibre in the area so hopefully it all goes well with the install. Very pleased that they will deal with the switch from my previous provider to ensure no downtime or overpayments. Dealt with Erica who was very helpful.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Roy,
Great to hear you’ve had such a positive onboarding experience with Trooli! It’s lovely to know Erica was helpful and made the switching process clear and straightforward. We’ll be sure to pass your feedback on to her.
Thanks for choosing Trooli, Roy. We hope your installation goes smoothly and you enjoy your new full fibre connection!
Best,
Ati
Bel was very helpful in setting up our…
Bel was very helpful in setting up our account.
27 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Stephen,
Great to hear Bel was helpful and made setting up your account a smooth experience. We’ll be sure to pass your kind feedback on to him!
Thanks for taking the time to leave us a review.
Best,
Ati
Trooli excellent
No doubt about it - really excellent service which is very rare these days. Installation with no problems and the resulting broadband service was first class, Communication was brillaint throughout, with the engineer being courteous friendly and professional.
Very highly recommended, thank you Trooli!!!
23 ottobre 2026
Non scritta su invito
Risposta di Trooli
Hi Alva,
What a lovely review! It’s fantastic to hear your installation went smoothly, you’re enjoying your new broadband service and our team kept you well informed throughout. We’ll be sure to share your kind words with the engineer.
Thanks for recommending Trooli and for taking the time to share your experience!
Best,
Ati
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