Trooli Recensioni 

All conducted in a polite friendly manor with things fully explained and not rushed .A good experience.

I am pleased that this company's customers appear to be satisfied with their experiences with it. We are not customers of Trooli and have no intention of becoming so.
On 29th October, DPD delivered a parcel to our address, quite correctly, it had our address and postcode on the plastic wrapping, but no name for the recipient. On opening it, I found a delivery note from Trooli, with a recipient's name, not known to me or my partner, nor to any of our neighbours. The box contained a Nokia Beacon 19.1 router, which costs well over £100 on the open market but presumably was part of a broadband package. Then followed a series of exasperating emails between the Trooli Helpdesk and myself as I tried to explain that we hadn't ordered this equipment nor wanted it, with their only reply being an automated email asking for account numbers, etc., none of which understandably, I had.
Eventually, I wrote and posted a letter to the CEO, Mr. Andy Conibere, explaining the situation, with a copy emailed to the Helpdesk. At last, I received a sensible reply, saying that I would be sent a returns pack with instructions on its return. So far, this has not arrived. Today, Monday, I had another email from the Helpdesk saying that as they had not heard from me in a while (since Saturday}, they were closing my case. I am giving up...
I feel sorry for the Trooli customer who is waiting for his router, but there is only so much that a person can do to put someone else's mistake right.

Mikyle was extremely helpful and explained everything to me and answered all my questions.

Excellent customer service from Xola in supporting the installation of the broadband. Looking forward to the experience with them.

Trooli installed my fibre on Wednesday. Arrived on time, pleasant guy, discussed where to put it and quickly drilled his holes. A tiny amount of dust, no more. Tidied up the cables to make them neat and after two hours left me with a working connection. Friday around 10.30am my connection died. I rang them but was fifth in the queue and decided to leave it and hope for the best. No worries, Trooli sent a text saying they were aware of a problem in my area soon after I hung up. Less than two hours later message says the engineer is on site, followed by another saying Scottish and Southern had gone through the cable (I had already guessed this.) problem solved by 16.30 which isn’t unreasonable. Seems Sky customers were told it would be 72 hours, EE told first engineer available on Tuesday, BT said a week on Tuesday (11 days!). Feeling a touch smug right now

We needed to call Trooli today and although we were queued in the telephone system, it did let us know when we moved up the queue which was helpful. We were assisted by Mlungisi, who was perfectly polite and helpful to us. He resolved our problem in no time at all and set us at ease right from the start. We were impressed with both Mlungisi and the service and assistance he provided and we would not hesitate to recommend this service.

Looking to change broadband provider since BT are expensive and much slower than Trooli.
Discussed changing with Erica Pillay. Information given was clear and options explained well.
I want to retain a landline but Trooli don't provide this option so I was given a suggested provider.
I am now in the process of switching to Trooli and if the rest of my contact is as good as with Erica then I'm looking forward to it.

Good experience , fast and very accomodating the guy on the phone , Xola was great he was understanding and not pushy gave me time to think about what i want and so on and only helped me when i was ready to go ahead , very nice young lad , we are looking forward to our installation , but costumer service wise , absolute amazing , thank you ! And thank you Xola !

I don’t have the broadband at this stage so I cannot comment on that but I can say that I’m impressed with the prompt follow up to discuss and sign me up for the Trooli service.

Belmirro was great on the sales call, he had a good sense of humour and we had a good conversation as well as him answering all the questions I had.

Although I didn’t achieve getting a price match to another provider (who I didn’t want to move to anyway) I was satisfied with the offer of an Amazon voucher as an additional sweetener - nice touch from Belmirro - I couldn’t be in a sales role - so I do appreciate the skill it takes.

I’ve heard from friends how much they love Trooli so I am excited to move over and pay £34 per month less than my current EE contract.

I actually drove past their head office the other day - so it’s also nice to support a local Kent business and I hope they don’t let me down.

Great customer service,I renewed with them today after two years perfect service and the agent today who her name is Amanda was really helpful.

Just had fibre installed by John and Shaun from Trooli. They got the job done quick and left no mess. Both of them were friendly and helpful , cheers

Have used this company several time for home and business broadband and they are excellent. Wifi 7 Nokia router seem to reach quite far at very high speed too 5* Mikyle
Telesales Agent Was very helpfull 5z* to him as well

Great service from Letrisa and the installation crew. Delivering the advertised speeds and working really well

Contacted by a very friendly man Bel, he was engaging and called me back at a convenient time.
Thoroughly explained the process and we are now signed up to a 2 year fixed contract.
The service has yet to start but I'm very content with the service and process so far. Thanks Bel.

Shaun was very friendly and chatty. The box had not arrived in time for installation so Shaun provided his number incase I have problems.

Mikyle Moorgasen was very helpful in explaining options to me.

Excellent Customer Service – Thank You, Trooli Broadband!

I am extremely pleased with my experience with Trooli Broadband and would like to express my sincere appreciation for the excellent customer service I received.

When I moved into my new property, I was previously with Vodafone Broadband. Unfortunately, full-fibre broadband was already installed in the area, and Vodafone was unable to provide this service at my new address. Consequently, I had no choice but to end my existing contract and look for an alternative provider.

I contacted Trooli Broadband, where I had the pleasure of speaking with Mikyle Moorgasen. He was exceptionally helpful and took the time to explain how everything worked, guiding me through the process clearly and patiently. His approach was extremely polite, respectful, friendly and professional, which made the whole experience very reassuring.

I was more than happy to sign up with Trooli and arrange my direct debit. Mikyle advised me that I would receive the equipment within two to three days. To my delight, it arrived the very next day. I was absolutely over the moon to get everything set up so quickly and enjoy my new internet connection.

I genuinely believe that employees like Mikyle are a tremendous asset to any company. His excellent attitude, professionalism and willingness to help reflect very positively on Trooli Broadband.

A company progresses and earns the trust and loyalty of its customers through staff who genuinely value and respect the people they serve. As customers, we greatly appreciate being treated with courtesy, kindness and respect, alongside receiving a reliable and fast broadband service.

A big thank you to Mikyle and the Trooli team. Please pass on my appreciation to him. I wish the company continued success, and I am delighted to be a Trooli customer!

Thanks Nikheil. Great deal. Super efficient process.

Xola was helped me navigate the various options for internet without using high pressure selling techniques. All my questions were answered and the fact they sorted out termination of my existing contract with another supplier made the experience much better than expected.

I have just ordered Trooli broadband and Xola was very efficient and took the time to sort out my concerns and ensure I was happy before proceeding. So far so good I await installation