Trooli Recensioni 

Extremely disappointed with Trooli. What should have been a straightforward broadband upgrade has turned into a frustrating experience involving contradictory information, unexpected charges and poor complaint handling.

My broadband completely stopped working on 23 October. It recovered by itself the following evening, and I informed Trooli Helpdesk that same day that the service was working again. Despite this, an engineer attended on 26 October, found everything working and carried out no repairs. I was previously assured there would be no call-out charge.

My 5Gbps upgrade was promised for 26 October. Trooli subsequently confirmed in writing that it had been activated on 29 October. However, on 4 November, they admitted my account was still showing the 2Gbps package!

Meanwhile, I had spent days carrying out speed tests, providing screenshots and following technical instructions, only to discover that the correct package apparently hadn't even been activated.

To make matters worse, Trooli then notified me of a £90 engineer charge, despite having been informed beforehand that the connection had recovered. I have formally disputed this charge.

The complaint handling has been equally disappointing. Different departments keep passing responsibility between themselves, with repeated apologies but no satisfactory resolution.

My experience with Trooli has been extremely disappointing, particularly the lack of accountability and the way my complaint has been handled. I hope senior management takes responsibility and resolves these issues properly, as my confidence in Trooli has been seriously damaged.

Excellent service all round. After applying online I have received prompt phone calls and visits and not needed to call back at all. Smangele spoke clearly and, surprisingly, not too quickly. A survey was arranged very quickly, followed soon by an engineer's visit to bring fibre to the house and a prompt call to arrange installation for the following week.

Erica P was extremely helpful and I did not feel pressurised at all. It was a big decision for me to move away from my current provider, but Erica made the process simply.

Sphokazi was very helpful today and understood my billing issue. She took time to look at the bills and then explained what was going to happen. I hope it does!

Great experience throughout. Initial enquiry from
Mikyle was handled brilliantly.

Survey and installation straight forward. Highly recommend.

I had the lovely Bell guide me through everything! He was a very personal,friendly and polite chap! Thank you Bell.

Very easy and straight forward and a great service from Mikyl. So far so good

Itu the customer service agent was very polite and answered all my questions very professionally. He waited until I was ready to discuss at a suitable time and wasn't pushy. Following the call I received several emails detailing what was discussed and the service expected.
I will write a further review once the service has commenced. So far so good. :)

Query regarding monthly bill payment answered by Sphokazi with detailed explanation, thank you. Only 4 stars as it took 6 days for a response to my email.

The main reason was the help from Smangale thank you

Signing up so far has been very easy and smooth. Xola was very efficient taking me through the deal and Ts & Cs, and very good dealing with questions in a helpful and very pleasant way.

Hopefully the install and actual broadband service will match the experience so far.

Less repetition on relevant points,however Letrisa was very clear,and made sure I understood everything

Itumeleng Gome made the switching my broadband seamless and answered all my questions to my satisfaction easiest switch I've had yet.

Bel was great. Brilliant customer service, very efficient and helpful - looking forward to switching over to Trooli.

Nikheil Was a super star very knowledgeable polite and helpful

Great customer service from ITU, he didn't stop trying to rectify the issue with setting up my new account

John & Shaun installed my new WiFi today, they were friendly and professional and did a great clean job. Would highly recommend them.

Multiple network dropouts, provided screenshots of the issues from my own router where its showing WAN dropouts but i just seem to get no where with the helpdesk. Its like they read off a script.

They keep telling me to plug back in the trooli provided router so they can do their checks but they asked me to send the router back when I explained I wanted to use my own router. I don't see why they cant just run a simple line check to ensure I'm receiving the service I am paying for.

I have explained to them on multiple occasions I do the same line of work as a career and yet they are still asking me silly questions.

Service has definitely gone down in the last couple years as its not the first, second or third time ive had to deal with this sort of issue. Just seems to never get resolved.

Erica was very professional and super polite and a please to deal with.

Itumeleng was brilliant
I need say no more.