Trooli Recensioni 

So far so good. Not yet a customer but the sales experience with Mikyle Moorgasen has been brilliant.

Called when said he would, emailed promptly and outperformed my expectations

Atm everything is been good

Well, this is a review on the order stage only, and when moving from Cuckoo where we had a bad experience with the technical support

Xola, was extremely helpful and answered all my questions for us to move to Tooli. We now wait to see whether the installation matches the customer service and the pre agreement on the cabling route and install dates.

I've been with Trooli over 5 years now and generally the service and download speed has been good, apart from a couple of issues over the years.
The renewal process was slightly annoying as they'd phoned me to offer me a deal when my contract was due to renew. I was unable to talk on the phone at the time, so they stated they'd send the details of the renewal on an email
Unfortunately, the email took to me to the renewal page on the Trooli website, which would only offer me my current package, at £5 more than my current subscription.
This meant I had to then phone customer service in order to try and get the deal they offered me and of course this meant sitting in a queue for 15 mins before anyone answered but I suppose that's par for the course with any company these days (but our calls are important to them 😄).
Anyway, Amanda, who I spoke to eventually, was very helpful and provided me with the deal I was offered previously.
All in all my broadband service has been very reliable over the years, which is why I've continued with them.

Lovely customer service from Erica setting up my broadband, very helpful professional and polite

Erica was very helpful and efficient, she made the whole process quick and easy.

Customer service was fast, efficient and friendly. After leaving my details, Erica called me back and was tremendously helpful. Guided me through the whole process. She had all the knowledge, was friendly and patient.

Lovely man Micky called me back after i showed interest on line. Very polite and helpfull. Realy felt like he lisnened to me what i wanted and needed and found me the perfect deal. Very pleased..No over sale,no pushing, great service Thank you

Great service. Bel was brilliant. Sorted out everything I needed. Looking forward to switching over.

The agent was very helpful and explained everything. I requested a call back and received a call as arranged.

I'm moving house and so it was important to me co-ordinating removals with the installation of new broadband. Nikheil was great and clearly understood my requirements and arranged the delivery of my new Trooli router to my existing house before my move date. He made the process seem easy. Excellent customer service, really appreciated.

Telesales

I have had the pleasure of Itu calling me to help me switch from my current provider to Trooli. He was very patient and helpful during the process and cannot thank him enough. Such a pleasure to talk to him thank you.

Have been with Trooli for 2 years now and contacted them yesterday to look at updates. I spoke to a very friendly and helpful customer services person (Shadai) and she very quickly helped me upgrade from 500 to 2000Mbs package and at a lower cost due to a Black Friday deal. New router arrived within 24 hours! Great service.

I was already aware that my 2 year contract was coming to an end and was thinking about should I stay or look around for another provider when I received a call from a lovely polite lady by the name of Amanda l've had no problems with my WiFi from Trooli so was interested in what she had to say it was all explained to me and was told l would receive several emails explaining everything again which arrived about 5 minutes after the call, very efficient l thought l took another 2 year contract at the same price. Very happy with the service l have received and would definitely recommend to anyone looking to join up and efficient broadband provider.

Called customer services for renewal after my 24 month initial contract was coming to an end. Amanda helped me get the best deal available, price matching other providers, and I renewed for another 24 months. Great service!

Erica gave Great customer service. Very knowledgeable and helpful.

5* Install John & Shaun were great

I have nothing but praise for the way my switch to Trooli full fibre went. Mikyle was very pleasant and clear about the process and the charges and best of all, there was absolutely no sales pressure. Mikyle waited for me to contact him before proceeding to the next stage. On the day of instillation, the engineer, Tommy did an excellent job. He was friendly, polite and super efficient. He discussed with me exactly how the new cables should be routed and did an excellent job with minimal disruption. The result is that I now have super fast broadband in an instant. Thank you Trooli.

Day 1 but very impressed - router turned up ahead of the installation, the two installers were very polite and installed everything as if they weren't there and everything was installed very tidily and the speed has been brilliant which in a semi-rural town is a big relief after moving in... not just an advertised speed.
Very pleased so far

Extremely disappointed with Trooli. What should have been a straightforward broadband upgrade has turned into a frustrating experience involving contradictory information, unexpected charges and poor complaint handling.

My broadband completely stopped working on 23 October. It recovered by itself the following evening, and I informed Trooli Helpdesk that same day that the service was working again. Despite this, an engineer attended on 26 October, found everything working and carried out no repairs. I was previously assured there would be no call-out charge.

My 5Gbps upgrade was promised for 26 October. Trooli subsequently confirmed in writing that it had been activated on 29 October. However, on 4 November, they admitted my account was still showing the 2Gbps package!

Meanwhile, I had spent days carrying out speed tests, providing screenshots and following technical instructions, only to discover that the correct package apparently hadn't even been activated.

To make matters worse, Trooli then notified me of a £90 engineer charge, despite having been informed beforehand that the connection had recovered. I have formally disputed this charge.

The complaint handling has been equally disappointing. Different departments keep passing responsibility between themselves, with repeated apologies but no satisfactory resolution.

My experience with Trooli has been extremely disappointing, particularly the lack of accountability and the way my complaint has been handled. I hope senior management takes responsibility and resolves these issues properly, as my confidence in Trooli has been seriously damaged.