Inspire Recensioni 

Horrific experience from start to finish. Unhelpful on the phone, prices are extremely expensive and to top it all off. I left an item in the hotel (understand of cours my fault for leaving) I tried to contact both hotel and company and spent hours on the phone being passed from pilar to post as hotel would tell me I need to speak with agent (as I couldnt pass security) and vice versa when I raised my concerns I was initially told to send an email who then didnt treat my email as a compliant and then told me to send a letter in the post so ultimately refuse to deal with complaints. Very dismissive and rude. Would not recommend to anyone and would advise to stay clear!

I cannot recommend this travel agent highly enough! From the very beginning, Paul one of their agent Ibspoke to was professional, attentive, and incredibly helpful. He took the time to understand exactly what I wanted and went above and beyond to make sure every detail of our trip was perfectly organised.

Everything was handled seamlessly, from the flights to the transfers and activities. His knowledge, communication, and attention to detail gave me complete peace of mind, and I never had to worry about a thing.

What really stood out was his genuine care for his client. He was always available, responsive, and happy to help with any questions or changes. The whole experience was completely stress-free, and the trip exceeded my expectations.

If you’re looking for a travel agent who is reliable, knowledgeable, professional, and truly committed to creating an unforgettable holiday, look no further. We will definitely be using their services again for our future travels!

Thank you Paul for making our trip so special and memorable! ✈️🌍❤️
Lilyane

Excellent customer service from Paul. He booked our holiday to Rome and gave us some very good advice on travel and restaurants.

Paul was very accommodating and quick to respond to our queries. Thanks for all your help !

Booking was very easy. The inspire booking agent Paul Warrington was very helpful and friendly. He talked me through every step and made it a smooth process.
I did notice the price was a little more then the currently advertised Hoeseasons price available on line (£15 I think)

Paul was so helpful from start to finish dealing with my booking.

PW2 was very helpful and answered any questions we had about our booking. He was very inclusive as my husband wanted to ask questions while I was making the booking. He took the time to answer his questions. Very friendly and very knowledgeable in his job.

I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chosen one wasn't available. A pleasure to deal with... thank you Paul! (PW2). As other people have commented, the prices are really high compared to other websites.

Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and Paul managed to save me money too. He talked through the booking process with ease and ensured that the booking was correct at all times. What a wonderful service and great price.

£625 “confirmed” hotel booking was unknown to the hotel — and no Sunday support

We booked an Empire Club room at Disney Hotel New York – The Art of Marvel through Inspire for our daughter’s first birthday.

Inspire accepted £500 in voucher value and an additional £125 card payment. We received documentation showing a total payment of £625, a zero balance, a supplier booking reference and confirmation stating that our payment had been successfully taken and our reservation was confirmed.

However, when we arrived at the hotel with our luggage and presented all the documentation, Disney staff told us they had no record or details of the reservation. They could not confirm that the room would be available to us and said that Inspire could not be contacted because the company was closed on Sundays.

This left us stranded at Disneyland Paris with our young child and no practical support from the company that had accepted our payment and confirmed the booking. We had no way to establish whether Inspire or its underlying supplier had ever transmitted the reservation to Disney.

The only accommodation option offered by Disney was to pay the full cost of another room. That would have meant paying twice, without any certainty that our £625 would be returned.

We could not safely cancel the Inspire booking ourselves because the documentation showed a £453 cancellation penalty. We were therefore exposed to losing most of the booking value or potentially being treated as a no-show, despite being physically present at the correct hotel and actively trying to use the accommodation.

The situation consumed most of our morning and early afternoon. We missed a 12:00 Princess lunch arranged for our daughter’s first birthday and did not begin properly enjoying the park until approaching 14:00.

A travel company should not issue a confirmed, fully paid booking for an immediate stay without providing an effective means of obtaining urgent assistance when that booking cannot be found by the hotel. Being closed on a Sunday is not an acceptable answer when customers are currently travelling and facing a live accommodation failure.

I am now asking Inspire for:

* A full refund of the £625, comprising restoration of the £500 voucher value and repayment of the £125 card payment.
* Confirmation that no cancellation or no-show charge will be applied.
* Reimbursement of any additional losses caused by the failed booking.
* Appropriate compensation for the disruption, distress, missed birthday lunch and almost half a day of our holiday spent trying to resolve the problem.
* A full explanation of how a reservation described as confirmed and fully paid was apparently unknown to the named hotel.
* An explanation of why no effective emergency assistance was available over the weekend.

I have retained the booking confirmation, payment records, cancellation information and evidence of the complaint made while we were at Disneyland Paris.

I will update this review fairly to reflect Inspire’s response and the eventual outcome.

I wanted to let people know how much money will be deducted from the value of any gift voucher you may have bought or been given. I was gifted a £300 voucher by a family member and recently decided to book a holiday. I did look at Inspire's website but like others had commented it's not great so I decided to do my research via Jet2's website. I found a holiday for 2 people costing £1770 so then called Travel by Inspire to book the holiday. As I had expected I knew they would be dearer but they were £122 dearer than Jet2. I felt I had no choice but to redeem the voucher as I knew I would get stung at some point. Consequently I only benefitted by £178 rather than the £300 given to me. My aunt wished she had given me the £300 in cash instead after learning this! The other thing to note is that I have to pay the full balance 14 weeks before departure whereas Jet2 themselves require payment 10 weeks before so Travel by Inspire will have hold of my money a month longer than actually required.
On the plus side the lady who booked my holiday for me called Jane was extremely friendly and helpful. Because I had done all of the hard work she literally just booked it with Jet2 within 10 minutes so they make a nice amount of money (and I'm sure it'll ultimately be more than the £122 I was deprived of which equates to around 40% of my birthday present!!)
I really wouldn't recommend buying vouchers for anyone as it comes at a hefty price ultimately.

Booked a little break and was helped by Paul. All booked smoothly. Had a small issue but all dealt with quickly and professionally.

Paul was very professional throughout the call and was very efficient and helpful. 😊

He was very helpful to me takeing the time to help us to find are holiday thank you so much for making it so easy

Paul was very helpful with our request for a 4 night break away in Bournemouth.

He was extremely thorough and ensured us everything would go well. He was correct in his knowledge of what we required.

Once again thank you.

Paul was clear and helpful, chatty and friendly, I wish more call handlers were the same 🫶🏻

Very helpful and answered the questions I asked
Polite and caring and patient too thank you to Paul for the help

I was slightly worried about redeeming my vouchers as I was unsure how it all worked and thought it would be v complicated to get them redeemed and book our jet2 holiday . I work for an airline myself and it felt just like I was on the phone to our own staff travel company . Paul was v helpful and patient . Everything was totally straightforward . All booked and paid for v easily . And Paul is super helpful and friendly . Ref PW

Paul was extremely friendly, knowledgeable and patient. He is a credit to your company.

Ref: PW2

Phoned about a package holiday because last time they seemed helpful ,but this time when asked about payment installments and was told no. So i decided to use a different company because they had better service and more options for making payments!