I got in a muddle when booking my accommodation, plus my internet went down half way through the booking process. After having a chat with Paul he sorted my booking & sent me a secure link to complete... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
After a few attempts of trying to find a small break that I could use a voucher for. I struck gold with Julie answering the phone. Her friendly nature immediately put me at ease and made the whole thi... Leggi di più
L'azienda ha risposto
I was having difficulty checking in to a flight from Hamburg. Travel by came up on my screen offering to check me in for .79cents which I paid and checked in. OK. Next time I checked my bank stat... Leggi di più
We needed to use our voucher and Paul (PW2) was incredibly helpful. Very friendly and only took 5 minutes to organise the entire booking. Highly recommend.
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Informazioni di contatto
19-21 Ack Lane East, SK7 2BE, Stockport, Regno Unito
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,1
Molto buono
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very easy booking process with very…
Very easy booking process with very helpful member of staff - PW2
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your kind feedback Gemma We’re delighted to hear that you found the booking process easy and that our team member was so helpful. We really appreciate your support.
Very helpful staff and very friendly
Very helpful staff and very friendly
24 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you for your lovely feedback! We’re so pleased to hear that you found our staff helpful and friendly. We really appreciate your kind words.
PW2.
PW2.
Spoke to paul today and made my booking experience amazing. So smooth and stress Free thank you so much. Can not wait to make more memories with my family. Thankyou
23 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your wonderful feedback! We’re delighted to hear that Paul made your booking experience so smooth and stress free. We’ll be sure to pass on your kind words to him.
Paul was incredibly helpful with any…
Paul was incredibly helpful with any queries I had.
21 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your kind feedback We’re delighted to hear that Paul was incredibly helpful and was able to assist with all your queries.
disappointed & feel unable to redeem
i have priced several holidays or flight only … i was bought these vouchers for my birthday i have found this company to be a lot more expensive than others i priced flights to paris with easyjet simply to just use them up but exactly same flights with inspire was £400 dearer so i obviously purchased from easyjet instead, i feel ripped of and unable to use them at a value of £450 im not getting anything for them as the prices are hiked and even if you ring them they can’t accomadate what you ask for would never purchase from this company very misleading as my friends thought id be able to use with the companies they are advertising ie easyjet tui this isn’t the case deffo wouldnt recommend i still have these vouchers 15 months after my birthday as there worth nothing really would love the company explain why same flights were so much more expensive and they was definitely same flights
23 settembre 2026
Non scritta su invito
Risposta di Inspire
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with your experience and understand your frustration, particularly as the vouchers were a birthday gift.
As a travel agent, our prices are based on live availability and pricing provided by the airlines and suppliers at the time of booking. There can be a number of factors that affect the final price, even when the flights and times appear to be the same, including baggage allowances, fare types, booking conditions, seat options and availability. This can sometimes result in a difference in price between a booking made directly with an airline and one arranged through a travel agent.
We would just like to clarify that the gift card cannot be redeemed directly with the airline or holiday supplier. This is outlined in the gift card terms and conditions, which are available to review before purchase.
We would, however, be very happy to help you find a suitable holiday or flight and make use of your £450 voucher before it expires. If you let us know your preferred dates and destination, we can look at the available options for you.
Kindest wishes
Inspire
When it all goes wrong, great companies stand up to be counted, Inspire do not.
Unfortunately we had an issue with our hotel booking that centred around a trip to London to attend the BST at hyde park with VIP tickets. On arrival at the hotel we found that our reservation was not made and had to spend an hour trying to resolve the problem by calling the emergency number which happened to be an international number. We were offered an alternative however this was not of an equivalent product and so sourced our own alternative accommodation.
Once our weekend was concluded we began the complaints process only to find that Inspire use a third party to book accommodation and the third party would take no responsibility for the issue caused and would not entertain offering any more than the cost of the original booking and a small compensatory amount.
We asked inspire if they would be willing to take a level of responsibility and they also refused to upgrade the compensatory amount, neither party willing to accept that our weekend had been impacted. Neither party even considered covering the cost of the international call an acceptable cause of action.
I’m afraid that I will not be using the company again and I would also advise anyone else to find an alternative booking arrangements.
4 luglio 2026
Non scritta su invito
Risposta di Inspire
Good morning Rob,
Thank you for sharing your feedback. We’re sorry to hear you were disappointed with your experience. We feel that we have addressed all of your concerns fully through the complaints process and provided a response to the points raised. We’re sorry that you remain dissatisfied with the outcome and appreciate you taking the time to share your feedback.
Kindest wishes
Inspire
Excellent booking experience
Paul was really helpful in finding the holiday we required he made it straight forward and explained everything in detail. Really grateful for his help.
12 agosto 2026
Non scritta su invito
Risposta di Inspire
Thank you for your lovely review Laura ! We’re so pleased Paul was able to make everything straightforward and explain everything clearly.
This company is borderline fraud
This company is borderline fraud, swindling money off customers. I had to waste my time and energy to file legal complaint against them.
2 settembre 2026
Non scritta su invito
Risposta di Inspire
We’re sorry to hear you feel this way Ginny. If you would like us to look into your concerns further, please email us at fulfilment@travelbyinspire.co.uk with your details, and we’ll be happy to investigate the matter.
Regards
Inspire Team
This is scam company
This is scam company. They have outright rejected my voucher, hidden in small T&C's, despite taking the whole amount upfront from me. Beware while using these guys for service.
2 settembre 2026
Non scritta su invito
Risposta di Inspire
Hi Kevin,
We’re sorry to hear you feel this way. We can assure you that we are not a scam company and would like the opportunity to look into your concerns. Please email us at fulfilment@travelbyinspire.co.uk with your details, and we’ll be happy to investigate the matter for you.
Regards
Inspire Team
Great service
PW2 was very helpful and assisted me with booking a short break. The booking process was straight forward and I would certainly use this company again for the excellent service provided.
Thankyou
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much, Ann, for your wonderful review We’re delighted to hear that Paul was so helpful and made booking your short break straightforward and stress-free. It’s fantastic to know you received excellent service and would choose to book with us again. We really appreciate your kind words and look forward to helping you with your next trip.
Lovely smooth booking
Lovely smooth booking, very helpful agent Lucia was very friendly and patient. Great experience
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much, Tanya, for your lovely review We’re delighted to hear that you had such a smooth booking experience and that Lucia was friendly, helpful, and patient throughout. We’ll be sure to pass your kind words on to her. Thank you again for choosing us!
Manchester break
Paul was amazing handled my booking with easy process, also booked my sons stadium tour for when were in Manchester and recommended somewhere to eat which really helped as wev never been to Manchester so thank you and what an assest to your team 😀 thanks again lizzy
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much, Lizzy, for your 5-star review! We’re delighted to hear that Paul made the booking process so easy and went the extra mile by arranging your son’s stadium tour and recommending somewhere to eat in Manchester. It’s lovely to know that his help made your trip planning a little easier, especially as it was your first time visiting. Thank you again, and we hope you have a fantastic time in Manchester!
It was lovely speaking to Paul
It was lovely speaking to Paul. He was friendly and extremely knowledgeable.
PW2
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your 5 star review! It’s wonderful to hear that you enjoyed speaking with Paul. We’re delighted that you found him friendly and knowledgeable, and we’ll be sure to pass your kind feedback on to him.
Paul was great
Paul was great, extremely helpful and got my booking all sorted.
18 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your kind feedback Shay ! We’re delighted to hear that Paul was so helpful and got your booking all sorted.
Lucia was very helpful and polite 😀
Lucia was very helpful and polite 😀
Michaela
17 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you for your kind feedback! We’re delighted to hear that Lucia was very helpful and polite. We’ll be sure to pass your lovely comments on to her. 😊
Paul was extremely helpful and patient…
PW2 was extremely helpful and patient with me. The process for my booking was swift and he was very kind. 5/5 service
17 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your wonderful 5-star feedback! We’re delighted to hear that Paul was extremely helpful, patient, and kind, and that your booking process was swift and smooth.
Excellent service with a very friendly…
Excellent service with a very friendly and knowledgeable operator, Paul.
16 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much Polly for your 5 star feedback we really appreciate the time you have taken to do a review
Waste of money
Got given a voucher as a leaving gift. You have to call to book and they give you a quote. Long winded and waste of time.looking at holidays is too fidget I think they make it hard work so you don’t book. £200 gift unused. Wouldn’t recommend to anyone.
14 settembre 2026
Non scritta su invito
Risposta di Inspire
Hi Crystal,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the booking process frustrating and that you haven’t yet been able to make use of your £200 voucher.
We certainly don’t want our customers to feel that the process is unnecessarily difficult. Our team is available to help search for suitable holidays and provide quotes based on your preferences, with the aim of making the booking process as straightforward as possible.
We’d really appreciate the opportunity to help you use your voucher and turn your experience around. Please don’t hesitate to get in touch with our team, who will be happy to assist you.
Inspire Team
I had the pleasure of talking to Paul…
I had the pleasure of talking to Paul Warrington, he was very helpful and friendly. Took the booking and details and just made me feel a ease, we even got to give eachother a history lesson.
Thank you for all your help.
14 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your lovely feedback Sarah We’re delighted to hear that Paul was so helpful and friendly and made you feel at ease throughout the booking process.
It sounds like you both enjoyed sharing a little history lesson along the way too
Thank you Paul !!
Thank you Paul !!
Paul was fantastic in his handling of my enquiry. A very personable person adding a real human feeling to the experience of booking a holiday which is often missed.
14 settembre 2026
Non scritta su invito
Risposta di Inspire
Thank you so much for your lovely feedback! We’re delighted to hear that Paul was fantastic in handling your enquiry and that his personable approach made your holiday booking experience feel more personal and enjoyable.
We really appreciate you taking the time to share your experience and hope you have a fantastic holiday.
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