I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I d... Leggi di più
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Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement wit... Leggi di più
L'azienda ha risposto
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quic... Leggi di più
L'azienda ha risposto
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informazioni di contatto
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Regno Unito
- www.towerhousewares.co.uk
4,5
Eccellente
5K recensioni
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Promt and Excellent service ,I had a recall last…
Excellent service ,I had a recall last year on my air fryer and tower replaced it ,used new one few times ,but sadly stopped half way through cooking ,texted customer service via email I had from recall replacement and got a lovely lady Sara ,who promptly sorted for me and after sending information she required ,she arranged a replacement to be sent out ,all within a day or two ,very impressed with her efficientness and should be receiving new one in a day or two ,do big pat on the back to Sara ,thankyou so much 🤗
21 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you so quickly and efficiently with the issue you experienced with your Air Fryer.
It’s wonderful to know that Sara made the process straightforward, kept things moving quickly, and arranged a replacement for you within such a short timeframe.
Thank you for your lovely feedback and for giving Sara such a well-deserved “pat on the back” we’ll be sure to pass your kind words on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Replacement Item
Holly was very helpful in organising a replacement water jug, as the one received with new iron was broken. Thank you 😊
23 giugno 2026
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Risposta di Tower
Hi Lynn,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you with arranging a replacement water jug for your Iron.
It’s great to know that Holly was helpful and able to resolve the issue for you.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful and friendly company to…
Very helpful and friendly company to order from
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Sara,
Thank you for your 5-star review!
We’re delighted to hear that you found us a helpful and friendly company to order from.
We really appreciate your kind feedback and thank you for choosing Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Tower as I couldn’t find a…
I contacted Tower as I couldn’t find a manual for my bread maker online. They’re there but you’re made to jump through hoops and faff about so I went straight to the Tower website and asked for help. Joseph sorted me out with the pdf I needed the next day!
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Simon,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you quickly with obtaining the manual for your Bread Maker.
It’s great to know that Joseph provided the information you needed and made the process simple and straightforward.
Thank you for taking the time to share your experience. We’ll be sure to pass your kind feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Budget small kitchen appliances ok for price but...
These products are ok but you get what you pay for I purchased a air fryer with rotisserie (not many available with that feature at the time) which was priced in my budget - low end.
Within the first two months and after only 3 uses of the rotisserie it stopped working the rest of the air fryer worked fine but with this company on some of their products they do offer a free extended warranty I think I got 3 or 4 years total so I contacted them and they replaced it no problem I was happy
The replacement was the same model which I liked as it had a removable door that could be washed easily
Within the first year this one developed a fault it wouldn't power on I had checked the fuse and everything I could so rang them for the warranty. The woman I dealt with made me feel like I was lying the way she was questioning me, they also asked me several questions such as how did I clean it and asked for photos of the unit which I sent. They told me they would replace it but I needed to cut it the mains cable and send them a photo of it cut and I had to dispose of it myself. I wax happy to do that but I wasn't happy with the attitude of the woman who I dealt with she was not friendly even her tone of voice and the lack of empathy I could tell she thought I was lying.
Overall I like this companies products to a degree the quality of the materials used is a bit lacking especially inside such as the thin metal alloy walls & the shelves and attachments you can tell are the bare minimum they could use for it to function but at the same time you are buying a lower end of the market product with a good warranty and also a British company even though these are made abroad I like to think I'm supporting UK people.
The replacement was a newer model and I don't like it as much even though it is a higher spec version and still has the rotisserie the door doesn't come off so it's harder to clean.
I would recommend this company but if you have a warranty claim be prepared to speak to a miserable woman on the phone!
23 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Adrian,
Thank you for taking the time to share such detailed feedback.
We’re pleased to hear that you have been happy with aspects of your Air Fryer and that our warranty process allowed us to support you when issues arose. We’re also glad to hear that your replacement was arranged and that you received a newer model.
We’re sorry to hear about your experience during your warranty claim and that you felt the interaction did not reflect the level of care and support we aim to provide. We always want our customers to feel listened to and reassured when they contact us, especially when dealing with a faulty product.
We have reviewed our records and can see your last contact with us was in February 2025. Unfortunately, as some time has now passed, and the team member you have referred to is no longer with the business, we’re unable to investigate the specific conversation further.
We appreciate your comments regarding the product design, quality, and your overall experience. Feedback like this is valuable and helps us continue to improve both our products and customer service.
Thank you again for your support and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Cannot believe how smoothly my issue…
Cannot believe how smoothly my issue was dealt with. No quibble, replacement item dispatched. First class service
22 giugno 2026
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Risposta di Tower
Hi Colin,
Thank you for your 5-star review!
We’re delighted to hear that your issue was handled so smoothly and that your replacement was arranged quickly.
It’s wonderful to know you received the first-class service we aim to provide.
Thank you for taking the time to share your experience and for your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Won't honor warranty and keep saying…
Won't honor warranty and keep saying it's nothing to do with them. Get a response from Holly. Doesn't understand the situation and sends a repeated email over amd over agsin withour answering questions.
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Nathan,
Thank you for your feedback.
We’re sorry to hear that you have been left feeling frustrated by your experience.
Having reviewed your case, we understand that your Tower Vacuum Cleaner was purchased through AO and is still within its first 12 months from the date of purchase.
As the product remains within the retailer's initial warranty period, any warranty claim should be handled by the retailer from whom the product was purchased. For this reason, we are unable to process the claim directly, and we would recommend continuing to work with AO or, where applicable, their appointed protection provider.
From the information available, it also appears that your appliance is covered by an appliance protection plan administered by Domestic & General. If your enquiry relates to that policy, Domestic & General will be able to arrange the appropriate support in line with the terms of your cover.
We apologise if our previous communications did not make this clear and appreciate how frustrating it can be when you're trying to establish the correct route for support.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service.
Elle in Customer Service was great and made it really easy to get my faulty sensor bin replaced under warranty.
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to make the warranty process straightforward and hassle-free for you.
It’s wonderful to know that she was able to assist with arranging the replacement of your Sensor Bin and provide the level of service you expected.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Carpet washer fixed !
I have a Tower carpet washer that I have had for about a year but didn't have a receipt. Only used it once & then went to use again & the clean water tank wouldn't click in place.
I contacted them & explained from the start they were helpful never querying the lack of receipt. They found another tank for me which was despatched promptly. Excellent service all round. I dealt with Ellie who was fantastic!
18 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you with your Tower Carpet Washer and help resolve the issue with the clean water tank.
It’s wonderful to know that Ellie was able to provide helpful support throughout and arrange for a replacement tank to be dispatched promptly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Ellie.
Kind Regards,
Tanya - Customer Service Operations Manager
Sticks, chips and burns, beware!
Tower Freedom Pan Set plus additional Sauté Pan.
I bought the Tower Freedom Pan Set plus additional pans about six months ago. I chose Tower over another brand that offered detachable handles so you can move from hob to oven without changing pans.
Initially the pans seemed good, but recently I have noticed the pans are losing their non stick qualities. The pans coating also chips easily when you store the pans inside each other, something they are designed to do and a space saving feature.
The pans are light weight and the clip on handle system works well, however the coating is poor, chips and now everything seems to stick and burn easily. When paying over £150 for a set of pans you expect them to last more than six months!
The pans lids are also a concern, I managed to burn one on my gas hob. When cooking the lid was placed just off closed to stop the pasta boiling over next thing I knew black smoke and a foul burning smell was spreading throughout the kitchen and grey flakes of the rubber surrounds where flying around. I had to soak the lid in the sink to put out the burning charred side of the lid. It’s now pretty useless. As a word of warning be careful the pans lids can burn and catch fire.
Overall I give these pans and the pan set a single star. I wish I had kept my old pans now as every time I cook with these pans I am scrubbing away to get them clean and worried the lids do not burn.
Apparently there is a two year warranty but I doubt Tower will consider returning the extra pans and the set. I also can’t locate the Argos reciept at present.
Thank you Tower for your response below however,
I have looked at the Argos Returns policy and Product Support and they list Tower as the first point of contact for all issues with the product. To save me going round in circles can you please check if this is the case and advise who I need to speak to at Tower?
Just to confirm the pans are always cooled before cleaning and never put in a dishwasher. I might point out that the pans are noted as Dishwasher Safe on the Argos Website, is this true? I have used non abrasive cleaning brushes and clothes to clean the pans. The fact that they burn easily and appear not to have any kind of non-stick coating, cleaning is quite a chore after use.
Argos wont want to help as the product is older than 30 days and I do not have the boxes they came in. The Argos website states 2 year manufacturers warranty also.
So is the fact that the non stick does not work and melting lids, ceramic coating chipping apply?
21 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Richard,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with your Tower Freedom Pan Set and understand your disappointment, particularly after investing in a full cookware set.
We would like the opportunity to look into this further for you. As the pans were purchased from Argos approximately six months ago, your product is still within the retailer’s initial warranty period, so we would recommend contacting Argos directly, as they will be able to assist with any warranty claim.
Regarding the non-stick coating, to help maintain the performance and longevity of cookware, we recommend following the care instructions provided with the product, including avoiding abrasive cleaning materials, using suitable utensils, allowing pans to cool before washing, and hand washing where possible rather than using a dishwasher, as repeated dishwasher use can affect the lifespan of non-stick coatings.
We are also concerned to hear your comments regarding the lid and would encourage you to ensure cookware lids are always used in line with the instructions provided and kept clear of direct heat sources.
We appreciate your feedback regarding your experience and will ensure your comments are shared with the relevant teams.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from Joseph…
Fantastic customer service from Joseph @ Tower. Cant fault the after care provided and really appreciate being treated in such a positive and helpful manner. Without a doubt the best airfryers and brilliant customer service when needed. 1st class service 👌 👏 well done Joseph and Tower. 👏 👏 👏 👏
19 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received such fantastic support from Joseph and that our aftercare service left such a positive impression.
It’s wonderful to know that you’re happy with your Air Fryer and that you feel confident recommending both our products and customer service.
We really appreciate your kind words and will be sure to pass your feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Dear Holly (customer service)
Dear Holly (customer service)
Thank you so much for your quick response. I really appreciate your assistance.
However, could you please check my air fryer and confirm my 3-year guarantee registration?
Thank you for your help.
18 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you quickly and provide helpful support with your query.
We appreciate your kind feedback and will be sure to pass your comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
I cannot fault the service I received…
I cannot fault the service I received from Elle at Customer Services. I would certainly recommend Tower to my family and friends.
17 giugno 2026
Non scritta su invito
Risposta di Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such excellent support and that you were happy with the service you received.
It’s wonderful to know that you would recommend Tower to your family and friends. We really appreciate your kind words and support.
We’ll be sure to pass your feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Extremely good customer service
Excellent customer service. Both Elle and Joseph were extremely helpful and efficient. If only other companies customer services were as good! Thank you!
18 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Kathy,
Thank you for your 5-star review!
We’re delighted to hear that Elle and Joseph were able to assist you and provide such helpful and efficient service.
Your kind comments are greatly appreciated, and it’s wonderful to hear that your experience with our customer service team stood out so positively.
Thank you for taking the time to share your feedback. We’ll be sure to pass your comments on to Elle and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
NOT SUITABLE FOR GAS HOBS
Pressure cooker red pressure release valve failed to operate resulting in burnt food. Either a product failure or very poor usage instructions.
.
Conclusion: not suitable for gas hobs.
Tower Customer Service most evasive and unhelpful.
17 giugno 2026
Non scritta su invito
Risposta di Tower
Hi John,
Thank you for your feedback.
We’re sorry to hear about your experience with your Pressure Cooker and understand your concerns regarding the pressure release valve and the cooking result.
We would have liked the opportunity to investigate this further. We appreciate your comments regarding the instructions and will ensure your feedback is shared with the relevant teams.
We’re sorry to hear you felt unsupported and would welcome the opportunity to review the details of your case if you contact our customer service team with your product information.
Kind Regards,
Tanya - Customer Service Operations Manager
First time ordering direct from…
First time ordering direct from Tower..enquired about my delivery and was given immediate tracking information. No fuss, no bother and the person I spoke to was lovely and so happy to help
Excellent customer service 👏
18 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Vicky,
Thank you for your 5-star review!
We’re delighted to hear that your first experience ordering directly from Tower was such a positive one.
It’s great to know that your delivery query was resolved quickly and that you received the tracking information you needed without any fuss. We’re especially pleased to hear that the member of our team you spoke with was friendly, helpful, and happy to assist.
Thank you for your kind feedback and for choosing Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Good service and easy resolution
My vacuum was faulty and coming near the end of the three year extended warranty. The person I dealt with was polite and made the process easy. They issued a replacement to be sent to me.
16 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that the warranty process for your Vacuum Cleaner was straightforward and that the member of our customer service team was polite and helpful throughout.
It’s wonderful to know that your replacement was arranged quickly and that the process was made as easy as possible for you.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I would highly recommend Tower
I would highly recommend Tower. Their products are excellent as well as customer service. Very helpful.
17 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Rose,
Thank you for your 5-star review!
We’re delighted to hear that you would highly recommend Tower and that you have been pleased with both our products and customer service.
Providing quality products alongside helpful and reliable support is something we strive for, so it’s wonderful to know this has been reflected in your experience.
Thank you for your kind words and for taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower is a good company
Tower is a good company, I bout a good hoover and lost the filter the replacement was not hard and customer service is good
17 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Amina,
Thank you for your 5-star review!
We’re delighted to hear that you are happy with your Vacuum Cleaner and that obtaining a replacement filter was a simple process.
It’s also wonderful to know that you found our customer service team helpful and easy to deal with.
Thank you for your kind feedback and for choosing Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Bucks. Airfryer
Our air fryer went faulty today and wouldn't work. I contacted tower customer service and spoke to a lady ZOE. ZOE was so helpful. I followed her advice and supplied the information she required.
We are now going to recieve a new airfryer within 3 to 4 days. Thankyou tower you have been so helpful.will recommend your company to anyone
17 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was able to assist you promptly following the issue with your Air Fryer.
It’s wonderful to know that the process was straightforward, that you received the support you needed, and that a replacement has been arranged for you.
Thank you for your kind words and recommendation. We’ll be sure to pass your feedback on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
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