I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I d... Leggi di più
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Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement wit... Leggi di più
L'azienda ha risposto
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quic... Leggi di più
L'azienda ha risposto
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informazioni di contatto
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Regno Unito
- www.towerhousewares.co.uk
4,5
Eccellente
5K recensioni
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Excellent Customer Service!
I was having an issue with my air fryer which I reported to Tower. I did not have my receipt but knew it was under a year old. I emailed Tower who were extremely helpful. After giving all the necessary details I was offered a replacement. The model I had was no longer available so I was able to choose a different model from the website. I dealt with Elle and Sara who were both very prompt at replying to my emails, friendly and super helpful. I am looking forward to receiving my replacement. Customer service is excellent! 10/10
17 giugno 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you with the issue you experienced with your Air Fryer and help find a suitable resolution.
It’s wonderful to know that Elle and Sara provided prompt, friendly, and helpful support throughout the process, and that they were able to help you select an alternative model when your original one was no longer available.
Thank you for your kind feedback and for awarding us 10/10 for customer service. We hope you enjoy your replacement when it arrives.
Kind Regards,
Tanya - Customer Service Operations Manager
The products are very good and I have…
The products are very good and I have owned a number of different products from Tower and have always been very happy with them but by far the best customer service I have seen in a long time very fast and very efficient definitely worth the money and would recommend them to anyone
17 giugno 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you have owned and enjoyed a number of Tower products over the years and that they have continued to meet your expectations.
It’s especially rewarding to hear your comments about our customer service team. Providing fast, efficient, and helpful support is something we take great pride in, so it’s wonderful to know that this stood out to you.
Thank you for your continued support, recommendation, and kind words. We truly appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
joseph from customer services A star
joseph from customer services helped me with my warranty as it was not giving me the right options
he was super efficient and had it all done within 15 minutes of my inital contact!!!
17 giugno 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with your warranty registration and quickly resolve the issue when the system was not providing the correct options.
It’s wonderful to know that everything was sorted within just 15 minutes of your initial contact. We’ll be sure to pass your kind comments on to Joseph.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Poor quality sensor bin
We bought a Tower 50L sensor bin just over a year ago and the lid has snapped on it at the joint. This is clearly not a durable product, and under the consumer rights this should be made durable. Only offering a 12month warranty and then giving people the option to extend for free to 3 years I think is a bit of a scam as well. You should just offer the 3 years up front if it's free.
17 giugno 2026
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Risposta di Tower
Hi Mike,
Thank you for your feedback.
We’re sorry to hear about the issue you experienced with your Tower 50L Sensor Bin and appreciate your concerns.
Following your review, we reached out to request further information so that we could look into the issue and provide support. Unfortunately, we did not receive a response with your contact details, meaning we have been unable to investigate this further or offer assistance.
We would have welcomed the opportunity to review the fault, check the details of your purchase, and understand the circumstances before reaching a resolution.
We appreciate your comments regarding warranty registration, and we would like to clarify that our extended warranty registration is offered as an additional benefit for customers who wish to activate it.
Should you still require support, please get back in touch with our customer service team and we will be happy to assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Good customer services at Tower Housewares
Joseph of Tower Housewares customer services was very friendly and helpful as well as prompt to reply to my queries when I had technical difficulties in registering my warranty for a Tower product. Had I not had these difficulties, the product would have scored five stars. Joseph solved my problem.
16 giugno 2026
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Risposta di Tower
Hi Grant,
Thank you for your 4-star review!
We’re pleased to hear that Joseph was able to assist you with the technical difficulties you experienced whilst registering your warranty and that he provided friendly, helpful, and prompt support throughout.
We appreciate your feedback regarding the registration process and are delighted that Joseph was able to resolve the issue for you.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
After my air fryer broke after 3 months…
After my air fryer broke after 3 months I was daunting the task of contacting a company I bought from online. After an initial online form filling process, I was emailed by Joseph who gave clear instructions on what to do next. After a few photos and videos to prove the fault, he told me to send a pic of the power cable cut,as it was faulty, and they would send a replacement.
Excellent service. Each email responded to within 5 mins.
16 giugno 2026
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Risposta di Tower
Hi Russel,
Thank you for your 4-star review!
We’re delighted to hear that the process of resolving the fault with your Air Fryer was straightforward and hassle-free.
We’re especially pleased that Joseph was able to provide clear instructions, prompt responses, and support throughout the warranty process. It’s wonderful to know that your replacement was arranged quickly and efficiently.
Thank you for taking the time to share your experience and for your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer services
What a fantastic service received from Joseph and the team!! Would highly recommend.
16 giugno 2026
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Risposta di Tower
Hi Victoria,
Thank you for your 5-star review!
We’re delighted to hear that you received such fantastic service from Joseph and the team.
We really appreciate your kind feedback and recommendation, and we’ll be sure to pass your comments on to Joseph and the wider team.
Kind Regards,
Tanya - Customer Service Operations Manager
Bought a Tower air fryer
Bought a Tower air fryer. A short time later, the coating started peeling off the cooking trays. I have followed the usage instructions etc, this was due to poor quality coating. (One of their listed causes of the coating peeling off the cooking trays is, overheating. But their appliance runs on preset temperatures, so how can the user overheat it? The surface coating should be impervious to whatever temperature the appliance is capable of producing).
Contacted Tower customer service, after some back and forth, eventually got the agent to agree to send out replacement trays. Delay after delay, our warehouse staff are busy, there's a backlog, we are just checking the dispatch schedule, it's being sent soon.
Today, I got an email from Tower saying there's no stock but I can go and buy the replacement trays off a third party seller like Amazon etc. Tower offered some sort of warranty claim that I feel would be more time wasted for little satisfaction.
In other words, fix the problem yourself, we've got our money and we aren't interested any longer. Tower could have saved me the time and the multiple emails by just saying that up front.
I've found my earlier, positive review, and deleted it. It turned out not to be accurate. Wouldn't want anyone thinking I had a positive experience with Tower customer service.
16 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Mervyn,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience and apologise for the frustration caused by the delays in providing an update regarding the replacement trays for your Air Fryer.
Unfortunately, due to a stock discrepancy, the replacement trays we initially believed to be available were subsequently found to be unavailable when checked physically within our warehouse. We appreciate that this was disappointing, particularly after you had been advised that replacements were being arranged.
As your product remains within its first 12 months of ownership, we advised that the most appropriate route for resolution would be through the retailer from whom the product was purchased, as they are responsible for handling warranty claims during this period. This was not intended to dismiss your concerns, but rather to direct you to the route most likely to provide a timely resolution.
We understand your disappointment and apologise for the inconvenience caused by the incorrect stock information and the resulting delays.
Kind Regards,
Tanya - Customer Service Operations Manager
Would like to say a big thank you to…
Would like to say a big thank you to Diane at Tower for turning a negative into a great positive.my air fryer decided to pack up on me last week and now i have a brand new one on it's way to me and more expensive than the one I had all thanks to Diane one happy customer best wishes and a big thank you again.
16 giugno 2026
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Risposta di Tower
Hi Sandra,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to turn a disappointing situation into a positive experience for you following the issue with your Air Fryer.
It’s wonderful to know that a replacement has been arranged and that you are happy with the outcome. We’ll be sure to pass your kind comments on to Diane, who will be delighted to hear them.
Thank you for your support and for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Thanks to Joseph to sort out and help…
Thanks to Joseph to sort out and help me to replace my broken vacuum cleaner..
15 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you with your broken Vacuum Cleaner and arrange a replacement for you.
We really appreciate your kind feedback and will be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you Diana
I like like to thank Diana for helping me replace a charger lead . It has been lost my end and Diana went out of her way to help replace it for me. Fantastic customer care, thank you Diana.
12 giugno 2026
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Risposta di Tower
Hi Ruth,
Thank you for your 5-star review!
We’re delighted to hear that Diana was able to assist you with replacing your charger lead and went out of her way to help.
We really appreciate your kind feedback and are pleased you were happy with the level of customer care you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Rose gold sensor bin.
My Rose Gold sensor bin stopped working properly. As I had a warranty I was able to contact Tower customer services to explain the problem. They contacted me very quickly and offered helpful suggestions to see if I could sort it myself. Unfortunately this didn't work and I was immediately offered a replacement bin. I was delighted with the service and would certainly recommend this company to others.
12 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Heather,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team responded quickly and worked with you to try and resolve the issue with your Rose Gold Sensor Bin before arranging a replacement under your warranty.
It’s wonderful to know that you were pleased with the service you received and that the matter was resolved to your satisfaction.
We really appreciate your kind feedback and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Disgraceful Air Fryer received, clearly not brand new!
The product I received today is disgraceful and it looks like its second hand.
There is a big metal part of it sticking out of the box and it has clearly been opened, unpacked and returned to you!
Avoid this company!
12 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Fiona,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the condition of the Air Fryer you received.
Following your review, we reached out to request further information so that we could investigate the matter and work towards a resolution for you. Unfortunately, we did not receive a response and therefore have been unable to review the issue further.
We take reports regarding the condition of products received very seriously and would have welcomed the opportunity to investigate your concerns and assist accordingly.
Should you still require support, we would encourage you to contact our customer service team with your order details so that we can look into this for you.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a kettle and toaster set…
I purchased a kettle and toaster set from Tower. When they arrived I realised I’d clicked the wrong colour. Thankfully Tower agreed I could return them. Yesterday I contacted Tower Customer Services by email to check on the progress of my refund. Within 27 minutes, I received word back from Holly confirming (in such a pleasant manner) that the refund will be in my bank within days. Fantastic service from Holly at Tower Customer Services. Well done.
11 giugno 2026
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Risposta di Tower
Hi Graham,
Thank you for your 5-star review!
We’re delighted to hear that the return process for your Kettle and Toaster Set went smoothly and that Holly was able to provide such a prompt and pleasant update regarding your refund.
We really appreciate your kind feedback and are pleased that Holly’s service left such a positive impression.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Air Fryer 9L Duel Basket - Great customer service!
Really impressed with the Tower 9L duel basket air fryer and we use it multiple times a day for all kinds of cooking. Unfortunately after 2.5 years one day it was getting no power to it, and on the second time of speaking to customer service they agreed to send me a new Vortex model as a good will gesture, as I hadn't registered the extended 3 year warranty. Fantastic customer service and ensuring customer loyalty to the brand, love the product and will continue to purchase!
9 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Jason,
Thank you for your 5-star review!
We’re delighted to hear how much you have enjoyed your Tower 9L Dual Basket Air Fryer and that it has become such a well-used part of your cooking routine.
We’re pleased that our customer service team was able to assist and arrange a replacement Vortex Air Fryer as a goodwill gesture, and it’s wonderful to know that this has helped maintain your confidence in the brand.
We really appreciate your loyalty and kind words, and we look forward to supporting you with your future Tower purchases.
Kind Regards,
Tanya - Customer Service Operations Manager
Chioma
Chioma, assisted me today with my query and she was so quick to respond to my email and so professional I highly recommend her.
11 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Orla,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to assist you and provided such a quick, professional response to your query.
We really appreciate your kind feedback and recommendation, and we’ll be sure to pass your comments on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
Quick delivery. Trust this suppler
Delivery was quick and items arrived in undamaged condition. Customer service was excellent from Elle with setting up my 3 year warranty. Many thanks to you all.
11 giugno 2026
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Risposta di Tower
Hi Carol,
Thank you for your 5-star review!
We’re delighted to hear that your order arrived quickly and in perfect condition, and that Elle was able to assist you with setting up your 3-year warranty.
We really appreciate your kind feedback and are pleased you had such a positive experience with both our delivery and customer service teams.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely marvellous customer service…
Absolutely marvellous customer service from Holly
10 giugno 2026
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Risposta di Tower
Hi Jayne,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided absolutely marvellous customer service.
We really appreciate your kind feedback and will be sure to pass your comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was extremely helpful when I…
Joseph was extremely helpful when I called in regarding my faulty appliance. Jospeh sent over promptly the instructions of what I needed to provide. He’s been so efficient with getting back to me via emails and sorted my replacement successfully. His customer service has been excellent!
10 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Beth,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with your faulty appliance and provide clear guidance throughout the process.
It’s great to know that his prompt communication, efficiency, and support helped ensure your replacement was arranged successfully. We really appreciate your kind feedback and will be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our team very helpful.
We really appreciate you taking the time to share your feedback and are pleased you had a positive experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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