I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I d... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement wit... Leggi di più
L'azienda ha risposto
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quic... Leggi di più
L'azienda ha risposto
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informazioni di contatto
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Regno Unito
- www.towerhousewares.co.uk
4,5
Eccellente
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Level of service Excellent
Customer service 2nd to none. I have had great response to my quiries from Sara and Julija.
In this day and age the level of help is hard to find.
Well done!
2 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Sandy,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Julija provided such excellent support and responded to your queries so efficiently.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Sara and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija and Joseph were very helpful
Julija and Joseph were very professional and responded very quickly to my emails. They resolved my issue very satisfactorily.
1 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Janet,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to resolve your issue quickly and professionally.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely stunning service
Absolutely stunning service. Prompt response and perfect outcome. Highly recommended.
2 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Peter,
Thank you for your 5-star review!
We’re delighted to hear that you were so pleased with the service you received and that we were able to provide a prompt response and a positive outcome.
Thank you for your recommendation and your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle
Elle - Customer Services Executive was extremely thorough with resolving my complaint. Thank you
1 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Rabia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint thoroughly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
The company let themselves down
In April I suffered an electric shock while using my Tower air fryer. I reported this frightening incident to Tower, who requested that I send the air fryer over to them for investigation, which I promptly did.
It is now July - it has taken 10 weeks for the company to weakly respond by saying that the air fryer apparently is not faulty. I don't entirely believe this, but at least now I can get my electrician to look at the electrical socket, which I have not dared to use since the incident.
The response from Tower has been shockingly slow, vague and pointless. But perhaps most annoying is their assertion that they have sent me a replacement air fryer. They haven't sent me a bean unless it is a bloody INVISIBLE air fryer!!
Do not trust this company - in my true experience, they have no customer care, they are negligent, they are painfully slow to respond and they are deceitful.
In reply to Tanya's response to my review: 30 days turned into nearer 60. No-one checked to see if I had received the replacement fryer and replies to emails were painfully slow. It has left a bad taste in my mouth. In this hot weather, it has also been really inconvenient and costly to be without an air fryer.
1 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Catherine,l
Thank you for your feedback.
We’re very sorry to hear that you have been left feeling disappointed by your experience and appreciate how concerning this incident must have been for you.
Following your report, we arranged for your Air Fryer to be returned to us for a full quality inspection. At the outset, we advised that this process could take up to 30 days to ensure the product could be thoroughly assessed. Following testing, our Quality Assurance team found no evidence of a manufacturing fault. However, as a gesture of goodwill, we arranged for a replacement to be sent to you.
Unfortunately, the initial replacement was reported as missing whilst in transit with the courier. As soon as this came to our attention, we arranged for a second replacement to be dispatched, and this is now with the courier for delivery.
We sincerely apologise for the delays and frustration caused throughout this process. Whilst we appreciate this has not been the experience you expected, we are pleased that a replacement is now on its way to you.
Kind Regards,
Tanya - Customer Service Operations Manager
Many thanks to Ezmie at Tower
Many thanks to Ezmie at Tower. Fantastic service with a warranty claim. Some people can renew your faith in customer services. Thanks again.
1 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie provided such fantastic service with your warranty claim.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Well done customer service
My 18 month old air fryer stopped working, I had no digital display so was unable to use it. I was covered by the extended warranty and contacted customer service by email. They responded within 12 hours, after a couple of emails and photos later, all was resolved and I am now awaiting a replacement air fryer. Well done customer service for all your prompt responses
1 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Anita,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your warranty claim quickly and that your replacement Air Fryer is on its way.
Thank you for your kind feedback about our prompt responses. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Gesture of goodwill
My airfryer display sounds went very quiet (I'm visually impaired so rely on the beeps) So I contacted Tower to report the issue and see if i could get it repaired. They emailed me very quickly and asked for all the documents, photos and proof of warranty. I sent them and unfortunately I wasn't covered by the warranty. But as a gesture of goodwill the customer services assistant Elle sent me a message saying that I would get a replacement within 5 days. The customer service was excellent and I'm one very happy customer. Thank you Elle.
30 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Vimla,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and provide a positive outcome.
Thank you for your kind words about Elle and our customer service. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
I highly recommend shopping @Tower.
I highly recommend shopping @Tower.
I purchased a cookware set last year.
Just recently I started using but Unfortunately, it was defective.
I contacted the manufacturer (TOWER) since I had warranty.
The team was incredibly responsive and went above and beyond to ensure my issue was addressed promptly.
Thank you ladies @ Towerhouseware for always being on hand to offer help.
29 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve the issue with your Cookware Set promptly and provide the support you needed.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered the 60L Recycling Pedal Bin…
I ordered the 60L Recycling Pedal Bin (Order #235547) and was extremely disappointed when it arrived.
One of the lids is faulty and the closing mechanism doesn't work properly. The bin also arrived with a noticeable dent. I provided both a video and photos as evidence, but this should never have happened in the first place.
For the price Tower Housewares charges, I expected a much higher-quality product. Instead, I received an item that was damaged and defective straight out of the box. The overall build quality simply doesn't justify the cost.
On the 26th June 2026 I contacted customer service requesting to return the item for a full refund and asked for return instructions but as of today, still waiting for a response. I hope they resolve this quickly, but my first impression has been very poor.
Based on this experience, I cannot recommend Tower Housewares. Quality control needs significant improvement.
04/07/2026 - I wanted to give an updated. Tower customer service have reached out and after a few more emails back and forth, I want to confirm that the matter was resolved very satisfactory with a positive outcome. They restored my confidence . So they earned 2 more stars.
26 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Roberto,
Thank you for updating your review.
We're pleased we were able to resolve this for you and restore your confidence in our service.
We sincerely apologise that your Recycling Pedal Bin did not arrive in the condition you expected, but we're glad we were able to reach a positive outcome.
Thank you for giving us the opportunity to put things right and for updating your review. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Bought a new tower slow cooker…
Bought a new tower slow cooker struggled to register the extra guarantee, could not find the one I bought in the list, sent email, Joseph was excellent replied back quickly, guided me through and sorted it. Excellent customer service. Thank you Joseph.
29 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Melony,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your extended guarantee and guide you through the process.
It’s wonderful to know that Joseph responded quickly and helped get everything sorted for your Slow Cooker.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a fabulous assistant online helped…
Had a fabulous assistant online helped me so much. Thank you so much Joseph xx
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you and provide such excellent support.
Your kind words mean a great deal, and we’ll be sure to pass your lovely feedback on to Joseph. We know he’ll really appreciate it.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great support to reduce waste
My freestanding fan stopped working and I thought I needed a replacement part. In this hot weather I was so tempted to throw it away and buy a new one, but instead Tower sent me a replacement part free of charge. When that didn’t fix things, they gave me further advice until I was sorted. My dog is now not melting, and neither am I. Thank you Joseph and Keighley, from Em and Jack (the Labrador)
25 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Emily,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and Keighley were able to help get your Freestanding Fan back up and running.
It’s wonderful to know that we could provide a replacement part and continue supporting you until the issue was fully resolved. We’re especially pleased to hear that both you and Jack the Labrador are staying cool in the hot weather!
Thank you for your lovely feedback. We’ll be sure to pass your kind comments on to Joseph and Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My airfryer failed after just 17…
My airfryer failed after just 17 months. Contacted Customer Services and spoke to Joseph. Sent in requested information and hey ho ! replacement airfryer arrived within 3 days. Cannot fault their Customer Service. 5 stars to Joseph !! Thank you.
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly following the issue with your Air Fryer.
It’s wonderful to know that the warranty process was straightforward, your replacement was arranged quickly, and it arrived within just three days.
Thank you for your kind words and for awarding Joseph 5 stars. We’ll be sure to pass your feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Given discount
They didn’t gave me exchange on these fans has 3 year warranty stated on boxes but they refused to give i didn’t received any information in boxes even i have to register for one year and they keep telling me it 2 year we give one year free and one year u have to register and they just provided me discount not full exchange on fans so i bought 2 swan stand fans they fine purchase it took little longer than expected
I personally think they shouldn’t write on boxes about warranty if they gone provide proper information how and when we needs to register its v confusing information on boxes and nothing inside box to register form
Information should be clearly stated
How we can register and claim
Thanks
14 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Shahzadi Malik,
Thank you for taking the time to provide further feedback.
We appreciate you continuing to share your experience with us and we’re pleased that, following our conversations, we have been able to support you with a resolution and arrange the agreed goodwill discount.
We understand your comments regarding the warranty information and appreciate that this may have caused some confusion. To clarify, our products come with a standard warranty, and customers can register their product to receive an additional extended warranty period free of charge. The registration process is required to activate this additional cover.
We value your feedback regarding how this information is displayed and communicated, and we will ensure your comments are shared with the relevant teams as part of our ongoing improvements.
Thank you again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Fault with air fryer. Issue was dealt with promptly and politely by Joseph and my replacement is on the way. Great customer service. Thank you.
25 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly and politely with the issue you experienced with your Air Fryer.
It’s wonderful to know that the matter was resolved quickly and that your replacement is already on its way.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Registering for warranty issue
Had an issue registering an iron for warranty. Joseph promptly and professionally dealt with this for me with ease.
24 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Joanne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your Iron warranty and resolve the issue quickly.
It’s wonderful to know that you found Joseph’s support prompt and professional. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Claim made under 3 year warranty
My 2 year old Tower Air Fryer developed a fault and so I contacted Tower customer services to request a repair/replacement under the terms of my 3 years warranty.
I received an email asking me to provide a photograph of the backplate and a copy of my original receipt. Very quickly I received a reply from Joseph to say a replacement Air Fryer had been authorised and he provided me with a choice of several Tower air fryers to choose a replacement from.
I sent an email confirming my choice and only a few days later received a brand new product.
Throughout my claim Joseph provided me with a 5 ⭐⭐⭐⭐⭐ star service and I cannot rate him highly enough. I do hope the company recognises this as he is a perfect model of what a customer service employee should be. Professional and friendly at all times and keeps the client updated throughout the claim process.
I am so glad I took the time to register my product to extend the original 1 year warranty to 3 years.
22 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Marlyn,
Thank you for your 5-star review!
We’re delighted to hear about your positive experience with our warranty service and that Joseph was able to support you throughout the process.
It’s wonderful to know that Joseph provided clear guidance, kept you updated, and made the replacement process straightforward. We’re especially pleased to hear that you found his service professional and friendly, we’ll be sure to pass your kind words on to him, as we know he will really appreciate them.
Thank you also for taking the time to register your product and extend your warranty. We hope you enjoy your replacement Air Fryer.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent help with a spare part
Joseph and the customer service team came back to my query within a day and are sending me a missing part free of charge, which will arrive within five days. Such an easy and pleasant experience - very glad that my hoover will be in use again so quickly. Thank you
24 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Frankie,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and our customer service team were able to assist you so quickly with your query.
It’s wonderful to know that the missing part was arranged promptly and that your Vacuum Cleaner will be back in use again soon.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
All the staff are really helpful
All the staff are really helpful, but my most recent experiences have been with Martin and Sara.
I spoke to Martin again today because I had a few questions. He never minds how many questions I ask and always takes the time to explain everything clearly, which I really appreciate.
A big thank you to Martin, Sara, and everyone there for all your help and support.
23 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear about your positive experiences with our customer service team, and especially that Martin and Sara have been able to provide such helpful support.
It’s wonderful to know that Martin takes the time to answer your questions clearly and make sure you feel supported. We truly appreciate your kind words and will be sure to pass your feedback on to Martin, Sara, and the wider team.
Thank you again for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.