Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement wit... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I d... Leggi di più
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos... Leggi di più
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quic... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informazioni di contatto
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Regno Unito
- www.towerhousewares.co.uk
4,5
Eccellente
5K recensioni
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Ha risposto al 98% delle recensioni negative ricevute
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Le persone hanno visualizzato anche
Holly was very helpful and very helpful…
Holly was very helpful and very helpful with my experience with tower . Thanks so much again
6 luglio 2026
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Risposta di Tower
Hi Frank,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to provide such helpful support.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Replaced faulty item no hassle and Kai at Tower was very helpful. Thanks!
9 luglio 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Kai was able to help and arrange a hassle-free replacement for your faulty item.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Always loved Tower products and my…
Always loved Tower products and my ceraglide steam iron is no exception. Love the longer length cord and the pointed front helps get into those difficult areas. Would willingly recommend.
9 luglio 2026
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Risposta di Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that you’re enjoying your Steam Iron and that its features have made ironing that little bit easier.
Thank you for your recommendation and your continued support. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Understood my query adequately
Understood my query adequately
Made efforts to solve and successfully managed
Very polite and well spoken
Respects customers on call
Many thanks and bless you
Dr Felix Dias
8 luglio 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team understood your query and was able to resolve it successfully whilst providing polite and professional support.
Thank you for your kind words and for taking the time to share your experience. It is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you Ezmie
Ezmie was very helpful and resolved our query efficiently and effectively. They were courteous and responded promptly giving clear instructions as to what was required from us. Managed our expectations and provided overall excellent customer service. A positive experience thank you.
8 luglio 2026
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Risposta di Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to resolve your query efficiently and provide clear, courteous support throughout.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service up to scratch
Customer service up to scratch ! Ezmie sorted my problem very quickly! I will buy from Tower house wears again as the guarantee was honoured
8 luglio 2026
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Risposta di Tower
Hi Kent,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to resolve your issue so quickly and that your warranty claim was handled to your satisfaction.
Thank you for your continued support. We look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
I bought a Tower cord/cordless steam…
I bought a Tower cord/cordless steam iron although
it does not work as a cordless iron
Thanks for your response Tower.
I regret that I cannot find the receipt.
The iron was bought from Bradbeers dept store in
Romsey Hants.
23 giugno 2026
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Risposta di Tower
Hi Tim,
Thank you for your feedback.
We’re sorry to hear that you’re experiencing an issue with your Tower Iron.
Having reviewed your account, I can see that you previously contacted us to register your warranty, at which time we advised that you would need to retain your proof of purchase, as this is required to keep your warranty valid and to enable us to process any future warranty claims.
We do sincerely apologise that you are experiencing an issue with your iron. Unfortunately, without proof of purchase, we are unable to proceed with a warranty claim.
If you are able to obtain a copy of your receipt or proof of purchase from the retailer, please do get back in touch with us and we will be happy to review your claim.
Kind Regards,
Tanya - Customer Service Operations Manager
Ezmie a credit to Tower Customer Service
Contacted Tower Customer Service as my sensor bin lid failed to work as it should. Got a reply back from Ezmie, who is a credit to the company, asking for further details about the product. Even though it was just short of two out of warranty she offered to replace it with no charge. I accepted the offer and now await delivery of my new bin. Ezzmie could not have been more helpful and as I said above, “a credit to the company”. Thank you.
7 luglio 2026
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Risposta di Tower
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist with your sensor bin and provide such helpful support.
Thank you for your kind words and for recognising Ezmie’s efforts. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
0* stars. Tower = total shower of ****
0* stars for what went on nearly 3 weeks!! a simple order of 1 item for delivery. They send you a feedback review form before you have received anything but will not post it as it is negative and an honest customer review. How is this a true fair reflection. All normal & straightforward initially, item ordered & paid for on their website. Order confirmation received, notified out for delivery (with EVRI) then all goes pear shaped. Item not received, I am left chasing up with both Evri couriers customer service & Tower Houseware customer services for the next two & half weeks to get no further and still no item. During this process I asked for a refund, this was ignored the first time. Nearly two weeks later I am going in the same circles, no item delivered and no refund. I asked Tower to refund again or escalate the case. A couple of days later a refund does appear but not for the amount paid out, they refund less. I query this and am sent a response that Tower will 'as a gesture'!! refund the delivery charge also!!!!!! REALLY?? Legally I am entitled to a full refund if they have not fulfilled the order or delivery. The amount of customers they must try that with?!! I ordered the same item 15 mins before writing this review and am collecting on the way home...simple. WOW shocking company & customer service.**Shockingly after writing this, they have recalled their incorrect (lesser) refund and have not refunded anything at all**
7 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Karen,
Thank you for your feedback.
We’re very sorry to hear about the experience you had with your order and the frustration caused by the delay in resolving this matter.
Unfortunately, your parcel encountered an issue whilst with our courier partner and was later confirmed as missing. We appreciate that having to chase updates is frustrating, and we apologise that this was not resolved sooner.
We can confirm that a refund for the item has been processed, and following a review of your case, we have also arranged for the delivery charge to be refunded.
We understand that this was not the experience you expected, and we appreciate you sharing your feedback as it helps us review and improve our service.
Kind Regards,
Tanya - Customer Service Operations Manager
Clear consistent communication and help…
Clear consistent communication and help through out the email conversation.
Resolved query appropriately.
6 luglio 2026
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Risposta di Tower
Hi,
Thank you for your review!
We’re pleased to hear that you received clear, consistent communication and that your query was resolved to your satisfaction.
Thank you for taking the time to share your feedback. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, that was prompt, polite and sorted my issue very quickly - very helpful
6 luglio 2026
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Risposta di Tower
Hi Niall,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue quickly and provide prompt, polite, and helpful support.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great products shame about the bad service.
Purchased air fryer and book on 18th June I did not receive product as was out of stock. They were quick enough to take my money but would take 10-14 to get money back. Not good service. I was asked to do a review on their website which I did and they have emailed me saying they would not be posting it as it does not meet their requirements. Such a shame as love their products shame service is dire
18 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Gary,
Thank you for your feedback.
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.
Unfortunately, due to the exceptionally high demand for our Air Fryers, the item became unavailable after your order was placed. We completely understand how frustrating this must have been.
We appreciate that waiting for a refund is equally disappointing. Whilst we process refunds as quickly as possible, they can take between 10–14 working days to appear back in your account, depending on your bank or card provider's processing times.
We apologise again for the inconvenience caused and thank you for your valued feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer service has been amazing
The customer service has been amazing, sorting out my warranty claim for a kettle that stopped working this week. She was helpful and prompt to answer my queries.
3 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Raymond,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you promptly with your warranty claim and provide the support you needed.
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and positive response to my request
Chioma at customer services replied to my request for help as I couldn’t seem to register my new Tower microwave . Using the info I had given in my first email, she replied very quickly to advise she had registered it on my behalf to ensure I had the extended warranty too and then sent the confirmation certificate on to me by email. Very easy communication, very quick and positive result. Thanks Chioma, much appreciated 👍
2 luglio 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to assist with registering your Tower Microwave and make the process quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
A quick and helpful response to my complaint.
A very quick response to my original email detailing the faults in my breadmaker, which was under an extended guarantee. I answered a few questions and sent in all the required information and photos. A replacement breadmaker was agreed. The whole process only took a couple of days. Zoe and Elle were polite, helpful and professional throughout. I am looking forward to receiving my new breadmaker in a few days time.
3 luglio 2026
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Risposta di Tower
Hi Lynne,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and Elle were able to make your warranty claim quick and straightforward.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Zoe and Elle, and we hope you enjoy your new Breadmaker.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle was very quick and responsive to…
Elle was very quick and responsive to my emails, and resolved my complaint very efficiently.
2 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Gaynor,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint quickly and efficiently.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Contacted them by Email regarding…
Contacted them by Email regarding removing water tank on swan Air cooler.
They supplied a video on how to do it safely.
5 stars for the excellent Customer service provided.
It's good to know swan lokk after their customers
3 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Ray,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help with your Swan Air Cooler and that the video provided was useful.
Thank you for your kind feedback. We’re pleased to know you felt well looked after.
Kind Regards,
Tanya - Customer Service Operations Manager
Professional Tower customer care
Tower customer care are a pleasure to deal with , knowledgable, helpful and friendly. Have had to call them on numerous occasions and problems have always been sorted. This time Keighley re issued my warranty and kept me informed by email. Thank you again
2 luglio 2026
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Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve consistently had positive experiences with our customer service team and that Keighley was able to assist with reissuing your warranty and keeping you updated throughout.
Thank you for your continued support. We’ll be sure to pass your kind feedback on to Keighley and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Warrenty Issue
I had an issue with a Tower Product I bought through Amazon. Although Tower could not help me directly, Sara in Service was fantastic in helping me direct my query back to Amazon
1 luglio 2026
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Risposta di Tower
Hi Paul,
Thank you for your review!
We’re pleased to hear that Sara was able to assist you and help point you in the right direction regarding your Tower Product purchased via Amazon.
Thank you for your kind feedback about Sara’s support. We’ll be sure to pass your comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Level of service Excellent
Customer service 2nd to none. I have had great response to my quiries from Sara and Julija.
In this day and age the level of help is hard to find.
Well done!
2 luglio 2026
Non scritta su invito
Risposta di Tower
Hi Sandy,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Julija provided such excellent support and responded to your queries so efficiently.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Sara and Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
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