Everything organised superbly - from the greetings person at Dublin airport to all the company agents in Lake Garda. Neos airlines excellent. Two of the three day trips excellent...the Brescia/Berg... Leggi di più
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We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... Leggi di più
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Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... Leggi di più
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Topflight are Brilliant and the resort reps were amazing. Everything was superb until are departures and checking in at airport. Nothing to do with the reps who were really frustrated by the person th... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Informazioni di contatto
Irlanda
- www.topflight.ie
4,6
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The resort was stunning
The resort was stunning. Flights and transfers went smoothly . Our rep wendy was fabulous.
15 giugno 2026
Risposta di Topflight
Thank you for your feedback.
We appreciate you taking the time to send us your comments and we look forward to welcoming you back in the near future.
Kind regards,
Amy.
No rep in resort
No rep in resort. No hotel pick up for tours and coach tour guide hard to understand
15 giugno 2026
Risposta di Topflight
Thank you Rosaleen for your feedback.
We are sorry to hear that some aspects of your holiday did not fully meet your expectations.
While we do not have a representative permanently based in each resort in Austria, our Resort Manager is based between the resorts and remains available throughout our guests' holidays. They keep in regular contact via WhatsApp and are always happy to visit guests in person should any assistance be required. We encourage guests to let us know if they would like to meet with a member of our team and arrangements can be made.
We were, however, disappointed to see that these issues resulted in a one-star rating, particularly as support was available throughout your holiday and we were not made aware of any concerns during your stay. Had we been contacted, we would have done our very best to assist and address any issues at the time.
Thank you again for taking the time to share your experience, as guest feedback helps us continue to improve our service.
Kind regards,
Amy
Great holidays with Topflight
Very well organised from start to finish. Easy booking. Great hotel. Staff very good and helpful in resort. Transfers very efficient.
15 giugno 2026
Risposta di Topflight
This is fantastic to read!
Thank you for your kind comments, we appreciate you and taking the time to send us this lovely feedback.
We hope to welcome you back in the future.
Kind regards,
Amy.
From time of booking to issue of travel…
From time of booking to issue of travel documents the sales office team were efficient and knowledgeable. Our Resort Manager Malcolm was extremely helpful and knowledgeable about our area so it made our holiday so enjoyable.
14 giugno 2026
Risposta di Topflight
Thank you for your kind feedback.
We are delighted to hear that you had such a lovely holiday with us, and we especially appreciate your kind words about Malcolm. We will be sure to pass your comments on to him.
Kind regards,
Amy
Family holiday with teens
First time traveling with Topflight. We as a family prefer the ease of having a holiday planned with a tour company. Any issues were calmly sorted . Every one was relaxed and Topflight made sure everyone was happy and ready for their planned holiday. From transfers to messages and the lovely flight with Neos airlines. Airline staff were lovely and looked after everyone especially when we were stuck in the airport with the strike. Topflight were just fantastic and we had an amazing time. We stayed in Bella Italia bungalows which were perfect . So peaceful, clean, and everything there for families of all ages. Amazing location also.
14 giugno 2026
Risposta di Topflight
This is fantastic to read!
Thank you for your kind feedback and for taking the time to leave us a 5-star review.
It really means a lot to us and we are absolutely thrilled to hear that the whole family had such a wonderful holiday experience. Your comments will be shared with the team, who will be delighted to know they helped make your trip so memorable.
We hope to welcome you on another Topflight holiday again soon.
Kind regards,
Amy.
Topflight staff were excellent The…
Topflight staff were excellent The Bristol hotel staff were excellent too Very friendly helpful and welcoming!! The view from our balcony and from all public areas was stunning!! Only one negative…. the cost of taxis from the town to the hotel…. very expensive in comparison to Dublin .
8 giugno 2026
Risposta di Topflight
Thank you for your kind feedback.
We are delighted to hear that you had such a wonderful experience with us. Thank you also for your lovely comments about our team, as well as the staff at Hotel Bristol. We will be sure to pass on your feedback, which I'm sure will be greatly appreciated by everyone involved.
We hope to welcome you on another Topflight holiday again soon.
Kind regards,
Amy.
Staff so helpful,in Ireland and in…
Staff so helpful,in Ireland and in holiday resort all went so well,and we had a. Very enjoyable holiday
10 giugno 2026
Risposta di Topflight
This is fantastic to read!
Thank you for your kind comments and we are thrilled to hear you had a wonderful holiday with us.
We do hope to welcome you back in the near future.
Kind regards.
Amy.
This is my first time using Topflight…
This is my first time using Topflight and our booking was handled professionally. I communicated by email and I found that the responses were prompt and helpful.
11 giugno 2026
Risposta di Topflight
Thank you for your feedback.
We are very happy to hear you found the booking process straightforward and very grateful for you taking the time to send us this kind feedback.
Kind regards,
Amy.
Just back from trip to Puglia
Just back from trip to Puglia - what an experience everyday was wonderful- we had the best tour guide in Stefano - always smiling and helpful - he is so attentive and watching for anything he can do to make your holiday the best it can be. Great singing voice is his extra
Doreen and Ken
2 giugno 2026
Non scritta su invito
Risposta di Topflight
Thank you Doreen and Ken for such lovely feedback!
We are thrilled to hear you had the most wonderful holiday in Puglia and that Stefano's efforts did not go unnoticed, he really is superb!
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
We're just back from the most wonderful…
We're just back from the most wonderful Top-flight tour of Puglia. The trip was historical, cultural, interactive and, altogether, so much fun. We had the best tour guide called Stefano, whose motto is "everyone leaves with a smile & no-one gets left behind". He lived up to this motto on every occasion. From the beautiful white city of Ostuni all the way to Matera, Stefano was permanently available. Not an easy job on a tour of mostly retirees of varying ages, but he did this all with a smile & an easygoing nature that always fun to be around. The hotel was very good, Top-flight were excellent, but the hero of our trip was Stefano.
5 giugno 2026
Non scritta su invito
Risposta di Topflight
This is fantastic to read!
We are thrilled to hear such wonderful comments from your holiday on the "Taste of Puglia" escorted tour.
Thank you for highlighting Stefano's efforts and it is super to hear you enjoyed the hotel, tours and everything Puglia had to offer.
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
Our holiday in Puglia.
We have just returned from Puglia. What a holiday. Our guide Stefano was excellent, 5 stars without a doubt. We experienced Puglia so well in seven days. The tours were amazing, coastal, countryside, culture,cheese making, cookery classes, food, all excellent and great fun, and plenty of free time also. The hotel was lovely, very relaxing and the staff were excellent. Our group all got on very well, great fun and chats over breakfast and dinner.
John and Bernie
2 giugno 2026
Non scritta su invito
Risposta di Topflight
Wow, this is just super to read!
Thank you for sending us such wonderful comments, we really do appreciate you and the time taken to send this through.
We hope to see you again on a Topflight holiday in the near future.
Kind regards,
Amy.
Great trip
Lake Garda guided tour was a great choice. Accommodation was excellent. Guides were friendly and informative. Booked tours were well organised.
Only issue was length of time the transfer took. Too many drop offs before our hotel extended the journey from airport to accommodation to 3.5hrs. No toilet breaks and no toilet on the bus. Missed our dinner at the hotel due to this.
30 maggio 2026
Risposta di Topflight
Thank you for your feedback.
We are delighted to hear you had a wonderful holiday with us and you enjoyed the hotel, tours and the Lake overall.
Regarding the transfer, for hotels in Limone and the northern part of Lake Garda, the expected transfer time is approximately 2 hours and 45 minutes, as outlined on our website. However, we appreciate that a journey of 3.5 hours, particularly without a comfort stop, would have been frustrating and we're sorry to hear that it resulted in you missing dinner on your arrival evening.
Your comments have been noted and will be shared with our overseas team as we continually review our transfer operations and guest experience. We hope that despite this disappointing start to your holiday, you were able to enjoy the rest of your stay.
Kind regards,
Amy.
Our Excellent Adventure in Puglia
This was our first trip to Puglia and we had a great time. We learned so much about the area, the culture, the history and the amazing food. Our Topflight tour guide Stefano was exceptional, he was incredibly knowledgeable, extremely thoughtful and brilliantly professional. He totally delivered on his motto ‘everyone smiling … and no-one left behind’. 😁
10 giugno 2026
Non scritta su invito
Risposta di Topflight
Thank you for such kind feedback!
We are delighted you had such a fantastic time on the "Taste of Puglia" escorted tour and all of your lovely comments for Stefano - he really is a gem!
Thank you again for taking the time to send us this wonderful feedback and we do hope to welcome you back in the near future.
Kind regards,
Amy.
A Taste of Puglia
We have just returned from Puglia . This holiday surpassed our expectations. It was great value for money. The Topflight rep Stefano was exceptional -he went out of his way to ensure that every member of the group was cared for and happy. His knowledge of the area was excellent and he was always relaxed and happy. He is a huge asset to Topflight. The group gelled well and we had a fantastic time.
2 giugno 2026
Non scritta su invito
Risposta di Topflight
Thank you for such kind feedback!
We are absolutely delighted to hear everything went so well from start to finish and thank you for such kind comments towards Stefano, he really is superb!
We hope to welcome you back on another Topflight holiday in the near future.
Kind regards,
Amy.
Don’t be put off by negative reviews of Puglia trip
Just back from Puglia - escorted trip with the fabulous Stefano as our guide. Would highly recommend. The hotel Relais Porta del Sud is in the countryside with a daily transfer service (free) to Ostuni. The staff are helpful and friendly (Davide, Luca and Sara at reception). The rooms are fresh, bright and spacious. There is a pool with sun loungers and umbrellas for free days. The excursions were well organised and Stefano was knowledgeable and provided interesting detail and history for each place visited.
I am really happy I wasn’t put off by the negative reviews as my experience was excellent.
I mentioned Stefano earlier and want to be sure Topflight recognise his exceptional contribution to ensuring we had a great trip. Above and beyond - thank you Stefano.
2 giugno 2026
Risposta di Topflight
Wow, this is fantastic and we appreciate such kind feedback.
Firstly, we are thrilled to read you had such a great experience with us on the "Taste of Puglia" escorted tour holiday.
Also, thank you for highlighting Stefano's efforts, this does not go unnoticed and we will be sure to pass on this lovely review.
We do hope to see you again in the future on a Topflight holiday.
Kind regards,
Amy.
We had a super holiday in Puglia
We had a super holiday in Puglia. Our tour guide, Stefano, was superb. He anticipated the needs of the group in advance and had such a kind and caring manner towards everyone. He was also very knowledgable about each place we visited. He really went above and beyond for us. The areas we visited were stunning, the hotel was lovely and the staff very friendly and helpful. We could not fault a thing! Thank you.
2 giugno 2026
Non scritta su invito
Risposta di Topflight
Thank you for such lovely feedback!
We are thrilled to hear you had a wonderful holiday on our escorted tour to Puglia and thank you for highlighting Stefano's efforts.
Thank you again for taking the time to send your kind comments and we do hope to see you again in the future.
Kind regards,
Amy.
Advertised winery tour was not the one actually provided during the trip
I was extremely disappointed to discover that the advertised winery tour was not the one actually provided during the trip, and no communication was issued to inform us of this change.
As an architect, the opportunity to visit the Marqués de Riscal winery, including the Frank Gehry-designed hotel, alongside the Guggenheim in Bilbao, was a key factor in my decision to book. Notably, this winery tour is still being advertised on the Topflight website. While the overall tour was enjoyable, the failure to highlight such a significant change felt underhanded and misleading.
9 giugno 2026
Risposta di Topflight
Thank you for taking the time to share your valuable feedback.
We're very sorry to hear of your disappointment regarding the winery visit. We completely understand why visiting Marqués de Riscal was an important part of the trip for you, particularly given your interest in architecture and we appreciate how frustrating it must have been when the experience differed from what you expected.
If you would like to discuss this further, please contact our Customer Service team at customerservices@topflight.ie, who will be happy to assist.
Kind regards,
Amy.
Puglia
Really? It was the fact the hotel though isolated was still top class. The tour guide was brilliant- Carmella.
8 giugno 2026
Risposta di Topflight
Thank you for your 5-star review. We're delighted to hear that you enjoyed your escorted tour and that it was such a positive experience overall.
It's especially pleasing to hear your kind comments about your tour guide. Our guides play such an important role in bringing each destination to life, and we're thrilled that they helped make your holiday so memorable.
We appreciate your feedback regarding the hotel's secluded location. While many guests enjoy the peaceful setting, we understand that it may not suit everyone's preferences and we're grateful you took the time to share your thoughts.
Thank you again for choosing Topflight. We hope to welcome you on another escorted tour or holiday in the near future.
Kind regards,
Amy
No delays or hassle very efficient…
No delays or hassle very efficient logistics good drivers
Well paced tours
Lovely group of people
Knowledgeable and interesting guides
8 giugno 2026
Risposta di Topflight
Thank you for your kind feedback.
We are thrilled to hear everything went so well and that you enjoyed your escorted tour holiday with us.
We hope to welcome you back in the near future.
Kind regards,
Amy.
Very disappointed with the standard of…
Very disappointed with the standard of food in Conca park Hotel. As a 4 star hotel the food was very poor quality. The same boring food used over and over again. No flavour, no choices just recycled food every evening. Never looked forward going for our evening meal the food was barely lukewarm and served on cold plates. I spoke to several guests and everyone said the same. The location is great and lovely helpful staff, but good food on our holiday is a must. I could not recommend this hotel to anyone.
8 giugno 2026
Risposta di Topflight
Dear Christine,
Thank you for taking the time to leave a review and for your valuable feedback.
We're sorry to hear that the dining experience did not meet your expectations and impacted your overall enjoyment of the holiday. This hotel is generally very well regarded and we typically receive positive feedback regarding its food offering, so we are disappointed to learn that this was not your experience.
Should you wish to discuss your feedback in more detail, please don't hesitate to contact our Customer Service team at customerservices@topflight.ie.
We do appreciate your 5-star review and your kind comments despite this disappointment. We value your feedback and will ensure it is shared with the relevant teams.
Thank you again for travelling with Topflight. We hope to have the opportunity to welcome you back in the near future.
Kind regards,
Amy
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