Topflight Recensioni 

2005
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Guide was excellent as was driver,tours were very interesting and informative. The hotel experience was very very poor,isolated in countryside,tours ended at four thirty/ five,no bar,no lounge,ate in... Leggi di più

Valutata 5 stelle su 5

Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the moment we arrived in Italy, and met our Rep Stefano, it felt that you were in safe hands.. he was so informative and approachable.. the Puglia trip … ‘a taste of Puglia’ the escorted tour mor... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Viaggi e vacanze

Informazioni fornite da varie fonti esterne

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

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4,6

Tutte le recensioni

(2005)

307 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

No delays or hassle very efficient…

No delays or hassle very efficient logistics good drivers
Well paced tours
Lovely group of people
Knowledgeable and interesting guides

8 giugno 2026
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Risposta di Topflight

Thank you for your kind feedback.

We are thrilled to hear everything went so well and that you enjoyed your escorted tour holiday with us.

We hope to welcome you back in the near future.

Kind regards,

Amy.

Valutata 5 stelle su 5

Very disappointed with the standard of…

Very disappointed with the standard of food in Conca park Hotel. As a 4 star hotel the food was very poor quality. The same boring food used over and over again. No flavour, no choices just recycled food every evening. Never looked forward going for our evening meal the food was barely lukewarm and served on cold plates. I spoke to several guests and everyone said the same. The location is great and lovely helpful staff, but good food on our holiday is a must. I could not recommend this hotel to anyone.

8 giugno 2026
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Risposta di Topflight

Dear Christine,

Thank you for taking the time to leave a review and for your valuable feedback.

We're sorry to hear that the dining experience did not meet your expectations and impacted your overall enjoyment of the holiday. This hotel is generally very well regarded and we typically receive positive feedback regarding its food offering, so we are disappointed to learn that this was not your experience.

Should you wish to discuss your feedback in more detail, please don't hesitate to contact our Customer Service team at customerservices@topflight.ie.

We do appreciate your 5-star review and your kind comments despite this disappointment. We value your feedback and will ensure it is shared with the relevant teams.

Thank you again for travelling with Topflight. We hope to have the opportunity to welcome you back in the near future.

Kind regards,

Amy

Valutata 5 stelle su 5

Very knowledgeable staff in Sorrento

Very knowledgeable staff in Sorrento. Great transfers. Good hotel and unbelievable views.

8 giugno 2026
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Risposta di Topflight

Thank you for your kind feedback.

We are delighted you enjoyed your holiday with us and we do hope to see you again in the future.

Kind regards.

Amy.

Valutata 5 stelle su 5

From start to finish the holiday was…

From start to finish the holiday was fantastic. The resort reps couldn’t do enough for us. The hotel was exactly as described. We will travel with Topflight again for sure.

8 giugno 2026
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Risposta di Topflight

Thank you Brian!

We are thrilled to hear this and we look forward to welcome you back in the near future.

Kind regards,

Amy.

Valutata 3 stelle su 5

The amalfi coast bus trip was so very…

The amalfi coast bus trip was so very disappointing,a waste of time and money,after a short spell in the town we were herded into a boat to get us back to the motorway,no discussion or interesting info along the way.a waste of time and money.I did this tour many years ago and the difference in the two experiences was huge

8 giugno 2026
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Risposta di Topflight

Thank you for taking the time to share your feedback. We're very sorry to hear that the Amalfi Coast excursion did not meet your expectations and that it was the one aspect that brought down an otherwise enjoyable holiday.

This excursion has been part of our programme for many years and is usually appreciated by guests for the scenery and sights along the way. However, we completely understand your disappointment that the experience did not live up to your previous memories of the tour, particularly if you felt the time was rushed and lacking in commentary.

Your comments have been noted and will be shared with our team for review. Thank you again for bringing this to our attention and we do hope to see you again in the future.

Kind regards,

Amy.

Valutata 4 stelle su 5

Excellent tourist guide called Andrea

Excellent tourist guide called Andrea
She was very knowledgeable and went over and above to ensure all the group on the escorted tour to Tuscany had a memorable holiday

7 giugno 2026
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Risposta di Topflight

Thank you for your kind feedback and for highlighting Andrea's efforts.

We do hope to see you again in the future.

Kind regards.

Amy.

Valutata 5 stelle su 5

Had a fantastic holiday last week in Sorrento, Italy…

Had a fantastic holiday last week in Sorrento booked through Topflight. The Topflight experience was very positive, and their on site reps friendly, knowledgeable and helpful. The Hotel Astoria was the perfect setting, located in the centre of Sorrento. The staff in the hotel were also very friendly and accommodating. I would recommend both Topflight and the Astoria for those considering a holiday in Sorrento.

24 maggio 2026
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Risposta di Topflight

Thank you for your kind feedback.

We are delighted to hear every aspect of the trip went so well and your lovely words toward our team.

We do hope to see you again in the future!

Kind regards,

Amy.

Valutata 5 stelle su 5

Our reps were wonderful but due to our…

Our reps were wonderful but due to our bags not being taken from us we had to pay €60.00 at the boarding gate. As a result of dragging one case all through Dublin Airport my back probably was so agrivated I ended up using two crutches every day so we both needed wheelchair assistance on or return journey. We got NO assistance at Napls or Dublin so one of your customers helped us get our cases in Dublin . I'd appreciate a follow up call in relation to this please
Eileen Fitzgerald
0876135207

11 giugno 2026
Valutata 3 stelle su 5

Be aware Hotel is 11kms from town.

Communications from Topflight both before and aTfter Holiday was good. Arrival at airport no problems. Tour guide was excellent, went way and above expectations. Hotel very disappointing in my opinion not a four star establishment more like a three.Cleaniness was good, but location and amenities let it down. Yes we were told the Hotel was outside of Ostuni town, but hadnt quite realised how far outside, approx 11 kms. with no taxi service available, and the hotel shuttle booked up very quickly and only available on certain days, you were left in the middle of nowhere with no where to walk, (no footpaths) no shop of any kind. The swimming pool is tired with parasols that were broken, snack bar only available 2-hours each day, no hand rails for those of us that have a few mobility
issues. Food would have to be another concern, its not everyone who adores Italian food and whilst I can eat pasta, I really dont want it for every meal, very little attention given to choice of international meals, dont think we saw red meat/ or chicken for the 7days. Accomodation for us did not come up to expectations, our room (131) was dark, small and offered very little in storage facilities, we both practically lived out of our suitcases, there was a set of 4-drawers but filled with 1st drawer extra blankets, 2nd drawer had pillows 3rd drawer had bed linen only leaving one drawer for us. Hanging space was again limited and certainly not suitable for long dresses. Toileties were scarce to say the least, we had to ask every day for shower gel and shampoo as they were never replaced, we had the smallest bar of soap imaginable. Hotel in general needs an upgrade, no where really to hang out to relax there was a room with a about 6chairs really not enough for a hotel of its size. No proper bar area. overall would not be recommending. Buses were clean and of a good standard Found the length of the tours just too long especially standing about in 35 deg heat - quite a bit of filling in time .

26 maggio 2026
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Risposta di Topflight

Thank you for taking the time to share your feedback.

We're pleased to hear that you were happy with the service provided before and during your holiday and that your tour guide exceeded expectations.

We're very sorry that the hotel did not meet your expectations. While we appreciate that the location may not have suited your preferences, the hotel is described as being in a secluded rural setting, offering a peaceful atmosphere away from the bustle of town life, with Ostuni approximately a 15-minute taxi ride away. We have, however, noted your comments regarding the facilities, accommodation, dining experience and excursions and will share them with our Product Team for review as we always look to improve wherever possible.

Thank you again for your valuable feedback. We do hope to welcome you on another Topflight holiday in the future.

Kind regards,

Amy.

Valutata 5 stelle su 5

Topflight made our holiday very easy and enjoyable.

Topflight made our holiday very memorable. Every aspect of our journey was meticulously planned and it meant that we could totally relax.

It was our first time booking a package but it won’t be our last!

Thank you to the Topflight team and an extra special thank you to our tour leader, Carmela. She was excellent!

26 maggio 2026
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Risposta di Topflight

Thank you so much for your lovely feedback!

We are delighted to hear everything went so well and thank you for your kind words about Carmela!
We do hope to see you again in the future!

Kind regards,

Amy.

Valutata 5 stelle su 5

Satisfied customer

We had a great holiday our rep Giuseppe was brilliant did everything he could to help when my bag did not arrive. Thanks again Giuseppe

3 giugno 2026
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Risposta di Topflight

Thank you, Mary for your kind feedback.

We really appreciate your patience and understanding throughout the difficulties with your lost luggage and we're delighted to hear from you. Your lovely comments mean a great deal to us.

We hope to welcome you back again in the future.

Kind regards,

Amy.

Valutata 5 stelle su 5

Topflite, top company

Great company to travel with. Seamless transfers and first class communication, could not fault Topflite in any way whatsoever. Would definitely book again with them.

24 maggio 2026
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Risposta di Topflight

This is fantastic to hear!

We look forward to welcoming you back again.

Kind regards,

Amy.

Valutata 4 stelle su 5

Very enjoyable holiday from start to finish.

Booking process was easy. Transfers were very efficient. Tour guide was excellent and she had great English. She informed us all about the history of the 2 Islands and all areas visited. The tours provided on the holiday were really very good, we thoroughly enjoyed the trip. We will travel again with Topflight.

25 maggio 2026
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Risposta di Topflight

Thank you for your kind feedback.

We are delighted your trip was so enjoyable!

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Valutata 5 stelle su 5

Just back from Sardinia

Just back from Sardinia, we had a wonderful time. Our guide was exceptional, the daily tours were great at a relaxed pace.

2 giugno 2026
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Risposta di Topflight

Thank you for your kind feedback.

We are thrilled you had a wonderful holiday.

We hope to see you again in the future.

Kind regards,

Amy.

Valutata 5 stelle su 5

Great holiday in Sardinia

Great holiday in Sardinia. Guide Francesca was brilliant. Knew her stuff on the tours. Overall a fine experience.

2 giugno 2026
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Risposta di Topflight

Thank you Sean for your kind feedback and about Francesca!

We hope to see you again in the future.

Kind regards,

Amy.

Valutata 4 stelle su 5

Trip to the Istrian Peninsula and Trieste

Booking was easy and uncomplicated. Holiday itself was well planned, with every second day free to do your own thing. One slight downside was the amount of cobble and rough pathways encountered also the absence of hand rails on many of the steps and stairways encountered. This did not appear to be flagged to any degree in the holiday details supplied. The guide was helpful and attentive and always available with useful hints and advice, local guides were excellent . Coach and driver were excellent throughout. Hotel was spacious and appeared to be quite modern , rooms were quite large with comfortable beds, plenty of storage, but lack of drawers was a downside. Meals were self service buffet style throughout, more variety, especially at breakfast would make an enjoyable experience more enjoyable. Main access to the dining room on the first floor is by a wide stairway with only half a handrail on one side, daunting to persons with vertigo or balance problems, alternative access via lift to the first floor and entry via an unmarked passage was available but not signposted, Arrangements in general were easy to follow and were well flagged on the Group Whatsapp. The Whatsapp was also useful for communication among the group. All in all a pleasant experience with fabulous scenery and a lovely group of people.

17 maggio 2026
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Risposta di Topflight

Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed the holiday overall, from the scenery and wonderful group atmosphere to the support of your guide, local guides and driver throughout the trip.

We really appreciate your comments regarding the pathways, handrails and hotel accessibility, as well as the dining experience. These are valuable observations and exactly the kind of feedback that helps us improve both our holiday descriptions and the overall experience for future travellers.

It's especially lovely to hear that the WhatsApp group worked so well and helped everyone stay informed and connected throughout the tour. Thank you again for your kind words and feedback – we're so pleased you had such an enjoyable trip and hope we'll have the opportunity to welcome you on another adventure soon.

Kind regards,

Amy.

Valutata 5 stelle su 5

Delightful Expereience

To meet the Topflight staff member who was calm, kind and so helpful plus one felt great after making
the booking. No stress involved.

27 maggio 2026
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Risposta di Topflight

This is super to hear!

Thank you for such kind feedback and for highlighting the efforts of our team.

We hope to see you again in the future.

Kind regards,

Amy.

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