Sam had the best customer care service , he was so understanding that we didnt know which phone to get and gave us a great deal. Customer service is not popular nowadays but Sam needs to be noticed fo... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... Leggi di più
L'azienda ha risposto
Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... Leggi di più
L'azienda ha risposto
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Three UK - 3Store Hull (St Stephens)
Scritti dall'azienda
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Scritti dall'azienda
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informazioni di contatto
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, Regno Unito
- 01482224260
4,9
Eccellente
245 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Lisa, it’s great to know our team’s expertise made things smooth for you. -Suhaas
Jasmine was the perfect customer…
Jasmine was the perfect customer service agent in sorting my daughters phone for her birthday
9 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Rebecca, thank you for your lovely feedback! We’re so pleased Jasmine could assist in getting everything ready for such a special occasion. -Suhaas
Was out of contract
Was out of contract, they got me sorted in 10mins. Great team!
9 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Emily, we are pleased to hear that our team could get you sorted so quickly. We aim to make the process as smooth as possible, and we appreciate you sharing your experience with us. -Kishan
My was very helpful
My was very helpful, was not pushy and allowed me to make Mt own decision
7 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Sharon, thank you for letting us know about your visit. We’re really pleased to hear that our advisor offered support in a comfortable way and gave you the freedom to decide at your own pace. We truly appreciate your feedback. -Manavata
The salesman- Sam was lovely
The salesman- Sam was lovely, very helpful and extremely knowledgeable, it was an easy transaction
3 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hey there, thank you so much for sharing this lovely feedback. We're thrilled to hear that Sam made your visit so smooth with his supportive approach and exceptional service. -Maryalex
Great experience
Great experience, helped me out today walked out with a new tablet at a great price.
Mark and mujahid were great very friendly and Easy to talk to.
3 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Amazing to hear, John! Mark and Mujahid clearly took great care of you, and it’s great to know you walked away happy with your new tablet 👍 -Samad
Great experience
Great experience, Sam was very helpful, polite and respectful and helped out with everything I needed.
2 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
That’s what great service looks like! Huge shout‑out to Sam for making your visit special, and we’re even happier knowing it meant so much to you, Kelly. -Ashifa
Very smooth and helpful @Sam is v…
Very smooth and helpful @Sam is v professional
2 maggio 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Absolutely love hearing this ✨ Glenn, We’re delighted Sam brought such steady support and a confident touch to your experience ❤️ -Arvind
Very easy phone upgrade process
Very easy phone upgrade process, with easy to understand information - Mujahid was very friendly and informative, and is a credit to your Company
26 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Lynette, thank you for sharing your experience. We’re delighted the upgrade felt smooth and that Mujahid’s support made it even more reassuring. -Suhaas
Jasmine made mine and my daughter’s…
Jasmine made mine and my daughter’s experience an absolute joy! She went above and beyond to help us and more. We are very grateful and to Marc also. Jasmine’s customer service was outstanding and we left more than happy.
25 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Wow, Melanie! It’s wonderful to hear that Jasmine made everything feel effortless and ensured such a smooth experience. -Neha
Great member of staff Great costumer…
Great member of staff Great costumer service
25 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Thanks for the 5⭐ review, Mark! We're thrilled our team gave you great service and friendly guidance at the store. -Ayesha
Excellent communication
Excellent communication. Clearly explained packages and made rhe switch over to three simple and hassle free. Froemdly amd respectful team member.
25 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hey there, thank you for sharing your experience. It's wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
Best Mobile Phone Customer Service Ever!
I went in to speak to the folk at 3 with quite a substantial issue, that had been ongoing for two weeks. We were greeted by Ebony who immediately put me at ease. She then asked her manager Mark to join us because of the complexity of the issue. Between the two of them, the problem was swiftly resolved and we left extremely happy! I can hand on heart say that this was the best customer service we've ever received in any mobile phone shop. Thank you Ebony and Mark!
23 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Moira, it’s great to hear Ebony and Mark stepped in and worked together to turn things around for you. Knowing you felt supported and left feeling happy with the outcome is exactly what we aim for when our teams come together like this. Thanks for taking the time to recognise both of them. -Kishan
"Ebony" very helpful
"Ebony" very helpful, done two deals today, no messing, good at what she's does, shop staff also very helpful.
23 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
That's impressive, Michael. We're glad that Ebony was able to help you get the best deals. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Exemplary and beyond expectations
Efficient, excellent customer service, really listened and understood what I needed with Iain and Clare. Exemplary post purchase transfer with Mujhadid. Well beyond all my expectations since my transfer to Three. 10/10. Faultless.
21 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Thanks so much for your wonderful feedback, Ian. It’s fantastic to hear that Iain, Clare, and Mujhadid made everything seamless and that the team went above and beyond for you. We truly appreciate your 10/10 review 🎉. -Neha
Risposta di Three UK - 3Store Hull (St Stephens)
Thanks so much, Liam! Hearing that you had a lovely experience means everything to us. -Ayesha
I was dealt with such compassion and…
I was dealt with such compassion and understanding by Mark in the 3 store in St Steve's. This was a very sensitive situation re my late husband and cancellation of his devices. Thank you so much ,Mark.
20 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Teresa, your message truly touched us Mark will be deeply grateful to know his support brought some comfort during such a delicate moment. Handling something so personal with care is incredibly important, and we’re glad he could make this experience a little easier for you. Thank you for sharing your kind words with us. -Manavata
Staff was great ebony was really…
Staff was great ebony was really helpful full and sold me a great deal was happy all the way she brilliant.
18 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hey Paul, it’s fantastic to hear how Ebony made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Sabina was amazing can’t thank her…
Sabina was amazing can’t thank her enough she helped me sort my SIM cards out
17 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hi Sharlene! We are so grateful for the support provided by Sabina, as she was incredible while guiding you through organizing your network connections. -Kishan
What a lovely lady jasmine.
What a lovely lady jasmine.. she offered a good customer support y’all need to pay her more for that 🥰🤭
16 aprile 2026
Non scritta su invito
Risposta di Three UK - 3Store Hull (St Stephens)
Hey Elizabeth, we're delighted Jasmine provided such great assistance and made your experience positive. Thank you for the 5 ⭐ review. -Maryalex
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.