The Malvern Spa Recensioni 

I have been to The Malvern Spa before but sadly this visit was a stark difference from the first. I wouldn’t normally write a review but my issue was raised with staff and whilst I received an apology that was all.
On arriving there were queues just to get in which I later discovered I didn’t need to be in. Maybe more than 1 member of staff would have rectified that. My main complaint though came with my treatment. My husband had booked a spa day with 1 hour facial. The therapist was late collecting me, left me waiting on the bed for further minutes prior to treatment and then finished 10 minutes early. So my 1 hour facial was 40 minutes max!! Also I have to say the facial wasn’t the best. Don’t get me wrong the products were lovely but a facial should be relaxing. This felt quite rough, product was running in my eyes and the therapist made no attempt to quieten the sound of her squeezing clearly empty product bottles.
The actual spa itself was clean and inviting. The lunch was delicious and waiting staff wonderful. The showers did not have any shower gel or shampoo though which is pretty poor for a spa that charges their prices.
I hope they pull their socks up because it could be that same wonderful place that I went to previously.

Just had a fabulous 2 night break at Malvern Spa... our favourite place to go for some R&R time.
We both had wonderful massages... mine was with Phoebe, and I have to say it was one of the best massages I've ever had. She was so thorough and firm, I went back to my room and fell asleep for an hour after my fantastic treatment...I'll be booking with her next time we stay.
The one thing we've noticed on this visit is that the rooms and bathrooms could do with a little spruce up, it didn't detract from our comfort and sleep as the beds are super comfy.
We'll be returning for another spa stay in 6 months.

Myself and 5 friends visited for an overnight spa experience to celebrate our impending year of 60th birthdays. From start to finish, we had a wonderful time.

The staff were incredible and really make the Malvern Spa a truly personal and customer focussed experience. From check in with Yvette, who really looked after us, to the beauty therapists and staff in the restaurant, particularly Ollie and Nicole who really looked after us for our evening meal, everyone really made a difference.

The food in the restaurant was really good quality. We had lunch, dinner and breakfast there and all was well presented and tasted fantastic. Ollie kept us entertained with his great sense of humour and accommodated our slight change of dinner time and Nicole who was just lovely and chatty and really did look after us. The breakfast staff were equally efficient and friendly.

The facilities were great and we enjoyed both the indoor and outdoor facilities and whilst small, didn't feel overly busy, even on a Friday/Saturday. The treatments were some of the best I have had, shout out to Phoebe for a wonderful facial and massage.

The outdoor pods were great too as a meeting space for us all to have a great chat and catch up when the skies turned a bit grey.

The bedrooms (classic) were spotlessly clean, very comfortable beds, crisp sheets and effective aircon, and good showers with plenty of hot water which made for a very comfortable stay.

A big thank you to everyone at the Malvern Spa for making our celebration a really fantastic one. We will definitely be back.

DO NOT WASTE YOUR MONEY!!

Absolutely appalling experience from start to finish. This place looks nothing like the photos advertised on the website. I genuinely would have had a nicer and more luxurious experience spending the day at my local David Lloyd!

From the moment we arrived, the staff were miserable and completely unwelcoming. Nobody seemed happy to be there, and there was absolutely no sense of hospitality.

We arrived at 3pm, checked in and headed straight to the spa. I couldn’t believe how disappointing it was. The facilities are old, dated and nothing like what is portrayed online. It was 35 degrees outside and we couldn’t even get a bed by the pool.

Despite the number of guests outside, there appeared to be just one member of staff serving the entire area. Not once did anybody come over to ask whether we wanted a drink or needed anything.

Then we saw the room…

PLEASE LOOK AT THE PHOTOS ATTACHED. The condition was disgusting. There was mould around the windows, dirt and marks on the walls, and cracks and grime around the shower. This is absolutely unacceptable for somewhere presenting itself as a luxury hotel and spa.

We had driven an hour to come here to celebrate my friend’s birthday and were so disappointed that we demanded a refund and left the same day.

What should have been a lovely birthday celebration was completely ruined. My friend was incredibly upset, we’d wasted hours travelling, and essentially lost an entire day because the experience was so far below what had been advertised.

For the price they charge, the standard is disgraceful. I would absolutely not recommend this place. Save your money and go elsewhere.

⭐️⭐️

Disappointing experience at Malvern Spa

I visited Malvern Spa for what was meant to be a very special Mum and Daughter celebration for my 50th birthday. Unfortunately, the experience fell far short of what I expected from a spa of this reputation and price range.

During our stay, we experienced a number of issues that impacted what should have been a relaxing and memorable occasion. There were unexpected additional charges and a lack of clarity around what was included within our package. I have photographs of the menu and my final bill, which highlighted concerns around the charges and information provided.

We also experienced disappointing levels of service. We requested a remote control for the television in our room and, despite approaching reception, this was not resolved. We also spent around 30 minutes trying to locate assistance, as we were unable to find a porter. When I later raised this with the manager, I was told there was a porter on call, which did not reflect our experience during the time we needed help.

I spoke with the manager directly to explain my concerns. However, I was disappointed that there was no apology offered. I was also informed that there was no separate complaints department and that any complaint would come back through the same management process, leaving me feeling that there was no independent opportunity for my concerns to be reviewed.

For a special celebration, I expected to feel welcomed, valued and cared for. Sadly, instead of leaving with wonderful memories, I left feeling disappointed and that the occasion had been overshadowed by avoidable issues.

I hope Malvern Spa takes this feedback seriously and reviews both communication with guests and the way concerns are handled. A premium spa experience should include not only good facilities, but also attentive service and a genuine commitment to resolving guest concerns.

Had a lovely and relaxing afternoon. Had my 1st Indian Head Massage from Jess - can definitely recommended.
Then on the spur of the moment decided to have a manicure. The lovely and knowledgeable Isabelle was superb. If you fancy getting your nails done then Isabelle is the girl you need!
Thanks ladies and the rest of the staff for a lovely relaxing afternoon. I will book again!

The facilities and cleanliness is great. Plenty of space and the timings are managed so it’s not over crowded. The staff seem to be a mixed approach. We arrived in main reception with 3 other people already waiting and no one on reception which happens, but no acknowledgement we had all been waiting. We were allowed through to the spa reception and asked to complete forms as we hadn’t been in 6 months. Understood, there are policies and procedures. As a form of positive feedback, perhaps allow guests to continue down to the changing rooms if they are happy to so. This would save alot of time for guests who have been before. My mum tried to asked staff around the pool three times to order a drink but no one came to take an order. That’s okay, we know everyone is busy and actually, the bar staff were very friendly and one lady couldn’t do enough for everyone (wish I knew her name). What I found really disappointing is at the end of our spa morning, the ladies showers were empty of any shower gel/ shampoo. For £115 each for a spa morning, I would atleast expect to be able to shower at the end of it. Perhaps it was just a bad day but sadly won’t be returning.

What an amazing day today! The team were so welcoming on arrival, the host was friendly, knowledgeable and competent. There were 7 of us and they could not have been more helpful. Facilities were great, all food was quality, treatments were all lovely. Definitely value for money. Will be back!

My friend & I had a wonderful day at The Malvern Spa last Thursday. From the minute we arrived we were met with such friendliness. Our pool host Sarah was exceptional, nothing was too much trouble & we felt very pampered. The full body massage that I had from Natalia was perfect as was the beautiful facial from Charlotte. The food was lovely & our waitress extremely efficient & helpful. It’s our favourite Spa & are looking forward to going back.

Absolutely a waste of money to experience a 23 degrees swimming pool which is supposed to be 30 degrees plus , spent most of our time cold in the pool so had to get out and when you complain to staff and then management your told to basically keep quite and carry on evem though they were receiving multiples complaints in which they just deny and tell you there is no problem even though most of there residents and members are or have complained about the same problem when pushing the matter further as I’m asking to speak to management we were asked to leave as they didn’t like my attitude , it’s like your not allowed to complain otherwise yiu have a team of people surrounding you until you back down and if you Dnt back down your asked to leave , we got a full refund which tells you everything and we went on our way home to be laughed at on the way out by the 2 female managers , absolutely disgusting behaviour by the soa staff and most definitely wil not be returning for our 5th visit as we have been multiple times and know what expectations and experience should be had and it just wasn’t like that this time which is fine but atleast let your visitors express there views , Malvern are now catering for new custermers as there current clientele knows the experience and they are just not getting it anymore which is unfortunate, certainly wnt be returning until it’s back to how it used to be amd management have been replaced

We imagined this spa hotel to be in the middle of the countryside so were surprised to find it at the start of a business park next to a large retail and supermarket complex. Once inside though the hotel is very nice and the spa is lovely- light-filled with indoor/outdoor pool and sun beds. The best thing about this hotel is the staff- friendly, polite, smiling, efficient and attentive. Also the food is very good- they have an excellent chef. It could be so much better though so easily- we stayed 3 nights and every evening the restaurant was cold and we had to ask for the heating to be turned up. Also you don’t get towels at the spa but have to go to reception through the security gate to ask for them- why? At breakfast you don’t get mugs for tea/coffee but smaller cups but no saucer for them- so constant top ups and nowhere to put your teaspoon! Could so easily be remedied. The rooms are very nice but a few easily remedied issues. We had to ask for a fridge- at this price point I’d expect one in the room. Why do hotel owners in the UK think an item costing £100 and lasting 20 years is somehow a luxury item? No luxury biscuits provided- just the biscotti cheap ones you get everywhere. Loads of towels but our towel rail didn’t heat so they didn’t dry. Towelling robes provided but nowhere to hang them so they’d dry- extra hooks on one wall would have solved this. No drawers to put your socks etc in. Useless solid cube bed tables with no shelf or drawers to put all your stuff in. These days it would be nice to have a superior TV where you can cast your Netflix account onto instead of just a basic TV. These annoying smaller issues could so easily be remedied and would have made so much difference to our stay turning it from a 4 star experience into a 5 star experience.

Sarah the spa host was so welcoming and friendly.

She was attentive and mindful of the guests needs.

Brilliant as always. My daughter and I visit twice a year on our birthdays and we're never disappointed.
Amazing staff - nothing is too much trouble. The massages are sensational and the whole experience keeps us going back. Just loved our visit today

My daughter and I booked to stay for two nights following a horrible bereavement last year. We booked last minute without any treatments. When we arrived we were greeted by friendly receptionist who booked us spa treatments (full body massage, Indian head massage and an express manicure). Our room were comfortable and clean, the facilities were excellent and the staff were friendly, helpful and polite. All of our treatments were first class, and my therapist managed to get some very stubborn knots out of my shoulders! Food in the restaurant was tasty, fresh and well presented. My only minor niggle is that some of the towels in the spa treatment room smelt quite mildewed as of they hadn’t been washed in a hot enough wash. Otherwise highly recommend and will definitely return. Thank you!

We had stayed here back in May 2025 and found it to be a nice place.
September marked our 23rd wedding anniversary and so thought we would book a night away.
Kids were on a camp so all good! 😊

Luckily, I called before arriving / setting off, as I was told that if a treatment had been booked you could use facilities from 12:00 and not the later time of 15:00.
Although the lady I spoke to said this is not correct, she agreed to is and so we set out.
Arriving just gone 12pm, we left our bags behind reception and used the spa facilities.
Most of it working apart from the bubbles to the right as you go outside.
The salt room I think is a bit of a joke as there is no salt in the water.
Basically, you are sitting in a dark cold wet room!
The bowls for the salt bath seem to leak so you only get a few minutes before it’s all drained away.
Staff are very friendly and helpful.

Food
Really don’t bother on this one.
We had a table booked for 20:30. We didn’t get to sit down till gone 21:00.
They did apologies but still not great.
My wife had the pork and when she cut into it, there was a lot of pink.
When we spoke to the waiter he said about it being OK and that it had been checked etc.
Regardless of this, she left and did not eat it.
My meal was the butterflied chicken and chips. It was cooked and the chips were nice.
There was some rocket salad with it that had seen better days, but it was ok. Not worth £16, however.
Deserts were good and well presented. (and fully cooked 😊).

Rooms
These are starting to look very tired now.
Sink did not drain well and filled just after cleaning teeth.
Shower took a long time to stop dripping once used.
Tiles cracked.
Mould in corners.
Cables left long for the radiator which could be a trip hazard.
Almost out of the shampoo and bath soaps.
Door did not close easily as it had water damage.
Bed was comfortable but the topper they use are smaller than the bed so not great.
One of the lights flickered and was annoying so just used side lights.
Side tables need replacing as they have been damaged by water.
Curtain had some unpleasant marks on which should be cleaned.
Carpet had not been cleaned recently and hair from other guests present.

I loved it the first time we went, but a few months on and a different room has changed my mind.

I’ll not be using this place again which is a shame.

Upon arrival, have to admit I was fearing the worst due to its location, and to be honest the building look from the outside, but definitely don't judge a book by its cover. The facilities were fantastic and the staff were the happiest, and most helpful I have had from any service industry I have had in years. Welcoming smiles and a WANT to help you attitude went throughout our entire experience. Would 120% go back here. Great job, and thank you all.

I would like to personalise this review to Ollie. His customer service was outstanding. I have a severe food allergy, and he was very thorough and put me at ease.
He checked up on me and made the service personal to everyone that was there. He made the experience.
Thank you

The Malvern Spa was an incredible experience. My aunty took me for an overnight stay for my 18th birthday.

The staff here are amazing. Everybody from Receptionist’s and Spa Therapist’s to Waiters/Waitresses and Cleaning Staff, were so welcoming, kind, interested in our days and our lives, AND went above and beyond to make our stay amazing.

I was offered multiple free cocktails as a gift for my 18th, and when our Pedicures were booked after our checkout time, we were given an extra hour to use the spa facilities (which are really nice and super fun)!

I can’t write an honest review without talking about the food. The service here is amazing. Everyone was so kind, thoughtful and honestly, excited that we were there!

Shoutout to Bella who was so sweet!

(I highly recommend the linguine with the halloumi, I cannot get over the flavours XD!!)

The only reason I’m not giving them 5* is because the massage that I booked on the 2nd day was scheduled for the day I arrived, and I wasn’t even at the facility so I was unable to have the treatment I’d been looking forward to all month!

Wow – what a fantastic spa hotel!
I recently visited with my mum as a birthday treat, and it truly exceeded our expectations. From the moment we arrived, we were made to feel welcome by the warm and efficient staff. A special shoutout to Nickie, who went above and beyond to ensure our stay was perfect – she was incredibly helpful throughout.

The spa facilities are exceptional – calming, beautifully maintained, and the perfect place to unwind. We had treatments by Daisy and Erenia, and they were absolutely fabulous! So professional and attentive – we left feeling completely pampered.

The hotel itself is spotless, stylish, and has such a relaxing atmosphere. We also loved the cocktails (absolutely delicious!) and were really impressed with the quality of the food.

I’ll definitely be coming back soon – next time with friends for another indulgent escape. Highly recommend!

Beautiful day! From the moment we arrived we felt very welcome! Staff are lovely, informative & efficient! Our spa host Sarah was wonderful! She is a real credit to your company! She was kind, attentive, friendly, efficient & nothing was too much trouble at all. We'll definitely be back very soon!