Their Perfect Gift Recensioni 

252
•
TrustScore 2.5 su 5

2,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 1 stelle su 5

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... Leggi di più

Valutata 4 stelle su 5

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Leggi di più

Valutata 5 stelle su 5

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Leggi di più

Valutata 3 stelle su 5

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti promozionali
  2. Agente di mobile money
  3. Impresa nel settore dei mass media

Scritti dall'azienda

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

252 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 7% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(252)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Service!

I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.

11 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

The system is too rigid!

The system is too rigid!

If you receive two gift cards, they will not be applied to the same account, you will receive two different Mastercards. This is extremely limiting.

It's not possible to transfer from one card to the other so that you can take advantage of all your money in one purchase.

If you have a small amount left on the card, that amount is rendered completely useless.

You can't withdraw the money, you can't use your card to top up your Revolut account and you can't use it with Apple or Google wallets.

People will end up with money on their cards, they will never be able to use.

Their reasoning is money laundering laws, which is ridiculous and too lazy. Just do your due diligence and that will not be an issue.

I would not use this service to buy gifts for anyone. And do not recommend it.

26 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Doesnt work on most websites due to 3D Secure

At first, seems like this is the perfect gift card as it is advertised as being able to be used 'anywhere' that Mastercard is accepted. This is not the case. It does not work at most online retailers as they require 3D Secure, an extra layer of security, which is not possible with this type of card. False advertising at best. Website is littered with spelling mistakes - very strange. Oh and the help phone line has been switched off and you must email them for help, not very accessible and a massive red flag - AVOID!

25 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Expired cars

Contacted the team about some expired cards and while initially it took a little while to get a response, they acted promptly and reissued the card.

28 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

BAD SERVICE

I ordered a virtual gift card where it said delivery within 1 working day on email. 2 working days have passed and nothing received. Tried to call customer service id unavailable and cut me off. Sent email to customer service and came back saying if you don't receive it let us know! But I just let you know I haven't received it!!! So now I'm minus £156.99 on my card and no gift card. Probably a scam? By tomorrow I will speak with my bank for a charge back. Appaling service !

16 aprile 2024
Non scritta su invito
Logo di Their Perfect Gift

Risposta di Their Perfect Gift

Dear Complete Savings.
Very sorry that your order was delayed. We have requested more information from you, but haven't responded, for us to look into it.
Usually delays are caused by our Compliance Department's concerns.

All virtual cards are issued the next working day, unless there are concerns around fraud / anti-money laundering, when delays may occur.

Kind regards
TheirPerfectGift

Valutata 5 stelle su 5

An extensive support

The company Their Perfect Gift has always been helpful at any time I needed it.
They are always there to answer email requests and solve problems that may come up.
Managing effectively card accounts requires a workforce that is always willing to help and respond to queries.

6 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Dani

Dani, was WONDERFUL! He guided me through everything with great patience and sorted out all my problems. Very professional and he has left me very pleased with his services.

24 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

I had made an error whilst activating…

I had made an error whilst activating the card - emailed the helpdesk and they were extremely quick at resolving the issue. Dani was very polite and courteous and extremely helpful - a really good experience to solving a problem!

23 gennaio 2024
Non scritta su invito

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