Their Perfect Gift Recensioni 

251
•
TrustScore 2.5 su 5

2,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... Leggi di più

Valutata 1 stelle su 5

So many issues to get this gift card working, its a gift so unable to get a code to check balance, but provided the PIN the organisation who gifted it to me, but the customer service team refuse to... Leggi di più

Valutata 4 stelle su 5

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Leggi di più

Valutata 5 stelle su 5

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti promozionali
  2. Agente di mobile money
  3. Impresa nel settore dei mass media

Scritti dall'azienda

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

251 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 8% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(251)

16 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent for travelling in Europe

I highly recommend Their Perfect Gift Euro cards. My daughter recently used one for a school trip to Germany. It was safer then using cash and I could track spend on the app. Great if you have kids travelling outside the UK.

28 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Genuinely Care

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right.

Please check spam messages when waiting for a response from them, they do get back to you, and within only a few hours.

Thish is going above and beyond for an issue I encountered and taking personal ownership to put things right. Not many founders still care this much to do right by their customers.

9 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Worst gift card I've ever received.

Worst gift card I've ever received.

More than useless. So far the card has been rejected every time I tried to use it, from online retailers, PayPal and even Sainsbury's. Embarrassing and frustrating.

There's no cardholder name, so any website where this is essential info (most of them) you won't even be able to even get to the payment screen.

I've heard you can purchase Amazon gift cards with it so that might be an option.

Their own marketplace is a scam, everything is priced way higher and purposely priced with awkward amounts to ensure you leave an odd amount on the card that's impossible to use and will almost certainly expire within a year.

For example the B&O headphones are £470.20 on the marketplace but £335 on amazon. The Bowers & Wilkins are £307.01 but £199 on amazon.

Horrible business model that has turned a generous gesture into a highly negative experience.

EDIT
As you can see from the incredibly condescending reply, this is the kind of crap service you can expect. Of course I've activated it, unfortunately this isn't the first time I've received one of your crap cards, so it's not me it's you.

31 dicembre 2024
Non scritta su invito
Logo di Their Perfect Gift

Risposta di Their Perfect Gift

Hello Customer 2.

The card’s name and address is what you would have registered the card to when you activated it - assuming you followed the instructions and actually activated it?
There is information on the FAQ pages to guide you. Direction is on our website.
There is also contact details to our customer services team if you had difficulty. However we can’t trace you ever contacting us.

Our store is maintained by a trusted partner. If the prices are not to your liking, then you can use it with any Mastercard accepting retailer - providing you followed the simple instructions: activation and useage (like your Bank debit card).

EDIT
we have simply matched your tone.
Why don’t you come onto customer services and reveal yourself and your SAN number so we can examine as to what you’re doing wrong?
Trustpilot can’t help you!

Valutata 5 stelle su 5

Since discovering them

Since discovering them, TPG are an incredible resource for me to send personalised giftcards securely to loved ones around the country.
Their customer service is top tier, A+, 5 star level.
Ellie - is the best! Her great customer service; understanding, patience, and professionalism, is incredible. She goes above and way beyond for customer, truly a valuable asset to TPG. Thank you Ellie for everything you do, you are priceless- pun intended! :)

19 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Check for any hidden costs

I’ve been trying to arrange some vouchers for some work colleagues but it’s proving to be a challenge. They provided the costings for the vouchers I wanted along with a charge of £7.49 per card for processing and activation. (I was ok with this as they need to make some money!). However, they then added a 15% charge on the load amount as I didn’t do it online. (Unable to as need to be invoiced and then my company to pay via bank transfer?). Really disappointed with how this company gave me a price and then added the 15%. Due to the charge I’ll now need to look at other options as doesn’t make it viable!

9 dicembre 2024
Non scritta su invito
Logo di Their Perfect Gift

Risposta di Their Perfect Gift

Hi Mitch
There were no hidden costs. If you ordered via the website, you would get the website prices. An invoice would have been issued to you.
If you needed us to create a manual invoice or the values are above £150 per card, then our charges would apply.
This is clearly stated on our website.

Valutata 5 stelle su 5

Quick and fast response.

Tom was very nice and polite, responded to both of my tickets very nicely. The support was very helpful and quick. A big thank you to whomever helped, as well as Tom.

4 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Scammers !!!

**Scammers Alert!**

Someone attempted to steal from me using all my personal information, including my card details. They called from a private number, posing as my bank, and tried to convince me to provide a code to confirm a transaction of £1,984.02.

Please be cautious and do not trust them! Stay aware and protect your information!

Don't trust them!!! BE AWARE!!!

21 novembre 2024
Non scritta su invito
Logo di Their Perfect Gift

Risposta di Their Perfect Gift

I’m sorry you’ve been scammed. But this isn’t us. We do not make outbound calls! We are also not a Bank

Valutata 2 stelle su 5

Poor customer services experience

This company offers guaranteed next working day deliver, for a whopping £11.99 for orders placed before midday. If choosing that option, next day delivery is probably pretty important. When it did not happen, there was a disinterested, uncourteous response from customer services. I would not use ’Their Perfect Gift’ again.

4 ottobre 2024
Non scritta su invito
Logo di Their Perfect Gift

Risposta di Their Perfect Gift

Dear Petra
We use Royal Mail, signed and Tracked service. They provide their tracking number and it’s their service levels that we relay. We’re really sorry that they (and inadvertently us) let you down! For this we’re sincerely sorry. From what we could see, Royal Mail delivered the order the following day. Our apologies again.

Valutata 5 stelle su 5

Fantastic Service

Always so prompt at coming back - nothing is ever an issue and most things are turned around within less than an hour of me querying something.

24 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Service!

I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.

11 settembre 2024
Non scritta su invito

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