I would express my sincere thanks for the fast handling and approval of my recent claim. I also appreciate how sensible and understanding your team was about my dear Harvey ( labrador) health issue i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My initial call was handled impeccably, the call handler was friendly (as advertised), efficient and knowledgable - this was brilliant. Your emails were clear and concise. I’ve marked you down a... Leggi di più
L'azienda ha risposto
From the first phone call to sorting everything out it was so simple. When your worried about your animals you just want to know its going to be sorted and there was never any issue.
L'azienda ha risposto
It took way too long and several emails and phone calls with different people telling me they needed this and that all of which could have been done quickly had I been asked for it all in the first... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Informazioni di contatto
Thorpe Underwood Hall , YO26 9SZ, York, Regno Unito
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Molto buono
11K recensioni
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Helpline staff were friendly and…
Helpline staff were friendly and helpful. I wasn't sure about making a claim via online portal but it was really easy. Did direct claim with my vets so they sorted it between them and I got a summary when it was settled.
14 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team helpful and that you found the claims process straightforward.
Kind regards,
Joe
The Insurance Emporium
Our dogs nail
We had to make a claim for our dog as he ripped his nail out of his paw, the Insurance Emporium were brilliant with paying out, our Vets contacted them and handled all the paperwork and then received our refund around 1 -2 weeks later
Very happy with the Insurance Emporium
11 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with the service you received and that your claim was handled efficiently.
Kind regards,
Joe
The Insurance Emporium
Not Good…
I had to submit medical history from 2010 even though this was for a 1 off incident not a condition. I claimed £722 and only received £293 after various deductions
11 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments regarding the outcome of your claim.
In relation to the medical history requested, this was required because the claim related to treatment for an illness rather than an accident. We require the relevant clinical history to assess whether the illness is covered under the terms of the policy.
The deductions to the settlement were in line with the policy terms. The vet charged £302.50 for an out of hours consultation; however, the policy includes a limitation of £115.00 for this fee. The £35.00 administration fee charged by your vet for submitting the claim is also not covered under the policy, and the applicable policy excess was then deducted.
We appreciate that these deductions reduced the amount payable and understand your disappointment with the settlement.
Kind regards,
Joe
The Insurance Emporium
Avoid this company like the plague!!
Avoid this company like the plague!!! First claim ever made with them for £475 and they paid £50 of it!!! My dog had a seizure for the first time in the night through eating something poisonous and now they say I cannot claim for any seizures that he may have in the future! I thought I was doing the right thing by declaring this and claiming on it so they know that this happened but now I cannot claim if he were to become ill and this happened again! What is the point in having insurance in the first place!!!
12 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments and appreciate your frustration with the outcome of your first claim.
To clarify, the amount paid was reduced because of the £115.00 limit for out of hours consultation fees and the applicable £145.00 policy excess. Having reviewed the claim again, we have identified that we incorrectly considered £105.00 for the out of hours consultation fee rather than the applicable £115.00 limit. We have therefore passed this back to our Claims Department for reassessment and any additional payment due will be arranged accordingly. We are sorry for the error and any concern this may have caused.
With regard to the exclusion endorsed, you selected a Time Limited cover for your pet. This provides cover for a given condition for up to 365 days from the onset of clinical signs only. At renewal, we consider the ongoing clinical history and may apply an exclusion for a condition that has arisen during the policy period.
This exclusion does not prevent you from claiming for further fees relating to the condition already accepted up to the 365 days or the cover level subject to the policy terms and conditions.
We are sorry that the outcome was not what you expected and appreciate you taking the time to share your concerns.
Kind regards,
Joe
The Insurance Emporium
Edit. Claims have reviewed the claim. The out of hours fee was £300 and we considered £45 because the vet advised us the condition was life endangering. We have decided to consider the £115 higher amount because the clinical signs do point to the fact the pet needed urgent care. The further settlement will be £70.00.
Claim submission easy online
Claim submission easy online. Needed chivvy to query delay in payment but no issues. Never had any problems with dealing with company now or in the past.
13 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Joe,
The Insurance Emporium
Just to warn people taking insurance
Just to warn people taking out pet insurance with Eporium they will do their best to avoid paying, we have a 10 year old cocker spaniel and when he was three he vomited twice in one day after eating something he should not have, and now after spending one night in the vets for a stomach problem they are saying that he has an ongoing stomach issue and will not pay the bill.. ludicrous and shameful. None of the pet insurances are cheap
23 marzo 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments and appreciate your frustration regarding the outcome of your claim.
It is important to note that where a condition has been suffered or shown clinical signs before the policy starts, it is considered a pre-existing condition and would not be covered under the policy.
Following your call yesterday we have reviewed the circumstances of your claim again, we have reconsidered the decision. Given the length of time since your dog last experienced the previous gastrointestinal issue and the absence of further history relating to this, we have overturned the original outcome. Settlement is due to be made tomorrow.
We are sorry for the concern caused by the original decision and appreciate you taking the time to share your experience.
Kind regards,
Joe
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Simon,
The Insurance Emporium
So straight forward,put my claim in,it…
So straight forward,put my claim in,it was assessed and paid.really pleased such a stress free process, would definitely recommend.
3 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Simon,
The Insurance Emporium
Asked the vets to deal
Asked the vets to deal, gave the details,two emails from insurance emporium, one to say claim received, two to say claim settled, very happy with service.
11 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Simon,
The Insurance Emporium
Paying the claim
The payment to the company that did my repairs were not paid until threatened with legal action. This left me in a very difficut position not a good advertsment for the Insurance Emporium
11 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re sorry for the delay in payment to your repairer. Unfortunately, this resulted in a six-working-day delay. When emails are received regarding an invoice during the payment authorisation process, we need to review these to ensure the payment is accurate and that no further action is required. We apologise that this took longer than expected and for the difficulties this caused.
Kind regards,
Simon
The Insurance Emporium
Pet insurance
Was very happy with the results I would give them 10 out of 10 top marks and hassle free phone calls
11 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of service.
Kind regards,
Simon,
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Simon,
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Great and easy service
Great and easy service. Kept us up to date with the payment which arrived in bank account quickly
10 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Straightforward
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
From start to finish my claim took just…
From start to finish my claim took just over 4 weeks. The payment was made directly back to my bank account within 4 working days. Just a watch out I hadn’t factored in the percentage tags charge which was a lot, however I can’t fault the company on how it was handled.
They also kept me updated as to where the claim was and once it had been accepted
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Excellent service
We have been with emporium for a number of years and have had some poorly cats but emporium have made the experience of making claims easy and stress free, all claims paid out except one but that was because we were not covered for that particular condition. Great service
5 marzo 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Claim was settled quickly which is what…
Claim was settled quickly which is what you want when you have already paid the vet’s fees.
6 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Delayed Turnaround
It was reasonably straightforward to make the claim but payment didn't arrive for quite a while. When I eventually phoned the company, the claim was agreed in exactly that moment and arrived in our account after another week. Maybe they were very busy, or they wait for a follow-up call?
14 luglio 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found the claims process reasonably straightforward. We are sorry that the payment took longer than you expected.
To clarify, the payment was released shortly before you called us. Settlement was issued by BACS which takes 3–5 working days to clear.
We appreciate you taking the time to share your feedback.
Kind regards,
Joe
The Insurance Emporium
Still haven’t received payment
Still haven’t received payment from an agreed claim despite chasing. Was told I would be updated on the situation by email the same day but still no contact and no payment. Second claim for cancerous lump removal from my Labrador, no response in nearly 10 days.
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of the delays you have experienced and appreciate your frustration.
To clarify, the settlement for your first claim was issued by BACS on 30 July 2026 to the account from which your policy premiums are debited. We paid by BACS so it should have cleared around 4th to 6th August. If is still not showing in that account, please contact our Claims Department so they can look into this for you.
With regard to your second claim, we can confirm that this is currently awaiting assessment. We anticipate it will be reviewed towards the end of this week.
We are sorry that you have not received the updates you were expecting and appreciate you taking the time to share your concerns.
Kind regards,
Joe
The Insurance Emporium
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