I would express my sincere thanks for the fast handling and approval of my recent claim. I also appreciate how sensible and understanding your team was about my dear Harvey ( labrador) health issue i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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My initial call was handled impeccably, the call handler was friendly (as advertised), efficient and knowledgable - this was brilliant. Your emails were clear and concise. I’ve marked you down a... Leggi di più
L'azienda ha risposto
From the first phone call to sorting everything out it was so simple. When your worried about your animals you just want to know its going to be sorted and there was never any issue.
L'azienda ha risposto
It took way too long and several emails and phone calls with different people telling me they needed this and that all of which could have been done quickly had I been asked for it all in the first... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Informazioni di contatto
Thorpe Underwood Hall , YO26 9SZ, York, Regno Unito
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Molto buono
11K recensioni
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Risposta di The Insurance Emporium
Good afternoon,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Claims made easy at a stressful time!
When our dog fell ill and resulted in costly medical treatment, The Insurance Emporium were so easy to deal with and have been helpful, clear and the claim process has not been anywhere as daunting as I was expecting it to be.
Thank you
30 giugno 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re pleased to hear you found the claims process straightforward and that our team were helpful and clear during what we appreciate can be a stressful time.
Kind regards,
Simon,
The Insurance Emporium
Disappointed took a while to deal with…
Disappointed took a while to deal with claim and it took over two weeks to get money into my account.
19 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the time taken to process your claim. Your claim was received, assessed and settled within 12 working days, although we appreciate this was longer than you expected and apologise for any frustration caused by the delay in receiving the payment.
Kind regards,
Simon,
The Insurance Emporium
Friendly, pleasant to deal with, easy process to make a claim.
It was very easy to make a claim and the insurance emporium were efficient. They explained the breakdown on the phone and were very polite, friendly and pleasant to deal with.
14 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found the claims process easy and our team friendly and efficient, and that we were able to clearly explain the breakdown of your claim.
Kind regards,
Simon,
The Insurance Emporium
Review
It was a rip off I claimed for just over 400 and ended up with 27.18 they excluded everything so no I would not recommend them please check the details of your policy to ensure your covered for everything including costs of funeral or burial
18 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments, please accept our sincere condolences.
We do not offer the optional benefit of euthanasia and cremation once a pet has reached the age of 8 years old so the costs of these are excluded from your policy terms.
The deductions from your settlement were in relation to unrelated items such as food, and your policy excess. The settlement was assessed in line with your policy terms and conditions.
We are sorry if the settlement was less than you were expecting on this occasion.
Kind regards,
Kirsty
The Insurance Emporium
Took them 6 weeks to action my claim…
Took them 6 weeks to action my claim after my trailer was stolen.
18 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments.
We received your initial claim details on 3rd July and we requested you provide further information on 15th July 2026 as separate pdf attachments for validation checking. Your claim was then fully assessed and a settlement was issued on 11th August 2026.
We do sincerely apologise that your claim took longer than we usually expect, this was due to a high influx of claims.
Kind regards,
Kirsty
The Insurance Emporium
The agent was very clear about the pet…
The agent was very clear about the pet Inssurance I needed .
14 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Very friendly and kind lady
Very friendly and kind lady who understood our situation with our dog and gave good advice on how to claim.
Also helped with addition of another contact person on the policy.
Gave us a loyalty discount on our renewal.
17 agosto 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
All claim was settled within a week of…
All claim was settled within a week of submitting all straight forward and very helpful on the phone.
14 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Great service and an easy system to…
Great service and an easy system to use, I’m a Happy Customer
14 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service great and our system easy to use, and that you’re a happy customer.
Kind regards,
Simon,
The Insurance Emporium
Very good service
My dog had an injury and subsequent complications. I contacted the Company and their response was excellent. Initially, I spoke on the phone and received very couteous and helpful advice. The online claim form was easy to fill in, I received prompt acknowledgement and subsequently settlement without quibble and correctly within the conditions of my agreement and no hidden costs. In sum, I was very satisfied with the service I received.
13 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave such a detailed review. We’re pleased to hear you found our team courteous and helpful, and that the claims process was straightforward from submitting your claim through to prompt settlement. It’s great to know we were able to assist with your dog’s injury and complications and that you were very satisfied with the service you received.
Kind regards,
Simon,
The Insurance Emporium
Fast payment and efficient
17 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service efficient and that your payment was processed quickly.
Kind regards,
Simon,
The Insurance Emporium
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service efficient and friendly.
Kind regards,
Simon,
The Insurance Emporium
Excellent customer service and very efficient, quick and easy claims.
Very friendly customer service and very quick turnaround on the claim made for my pet cat Oreo. Claim papers were simple and easy to understand and quick to process.
14 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our customer service friendly and the claims process quick and easy, and that we were able to assist with Oreo’s claim.
Kind regards,
Simon,
The Insurance Emporium
Unless you’re pet has had an accident…
Unless you’re pet has had an accident regarding tooth extractions , your not covered.😩The staff are not empathetic at all and it’s a simple answer of ,claim but it won’t be upheld.
I now pay into a dog savings account rather than waist my money on insurance hoping that if anything happens l may or may not get a claim approved.
14 agosto 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. Without sight of your policy details, it is difficult for us to comment on the specifics of your claim. However, our pet insurance policies do exclude claims relating to tooth and gum disease, which is not unusual within pet insurance policies.
With regards to the service you received, it is disappointing to hear this and is not the experience we would expect for our customers. We would be more than happy to investigate this further by way of a complaint. Please email feedback@emporium.co.uk with your policy information and a detailed explanation of what has happened, and we can look into this for you.
Kind regards,
Simon,
The Insurance Emporium
They really don’t care!
Absolutely appalling. Weeks and weeks have passed by with multiple vets invoices unpaid by them. Our cat sadly died from his illness and we’ve had him cremated and the ashes have been returned in the time it has taken them to do absolutely nothing. Appalling communication, terrible response times and just a complete lack of care. Very distressing to chase down something that was so painful to endure as a family but hey - they really don’t seem to give a hoot. Maybe this will spark a reaction.
16 agosto 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are very sorry to hear about the loss of your cat and would like to offer our sincere condolences to you at what must have been a difficult time.
Without sight of your policy details, it is difficult for us to comment on the specifics of your claim. We are more than happy to investigate the matter, so please email feedback@emporium.co.uk with your policy information and a detailed explanation of what has happened. We can then review the claim and investigate the reasons for the delays you have experienced.
Kind regards,
Simon,
The Insurance Emporium
Did not respond to multiple emails for…
Did not respond to multiple emails for support or information.
13 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are sorry to hear that you feel we did not respond to your emails.
We have reviewed the claims assessment and can see that the claim was submitted and acknowledged, your email address was updated as it had changed, and the claim was paid within seven working days. We have not, however, received any emails requesting assistance or information, other than the documents provided to us as part of the claim submission.
Please contact our Claims Department on 03300 244 006, who will be more than happy to investigate as to why these emails were not received.
Kind regards,
Simon,
The Insurance Emporium
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service prompt, professional and efficient.
Kind regards,
Simon,
The Insurance Emporium
Very straightforward claim system and…
Very straightforward claim system and helpful staff
11 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Joe,
The Insurance Emporium
Excellent service
Excellent service, the claim was sorted out quickly. Very happy customer.
13 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Joe,
The Insurance Emporium
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