I would express my sincere thanks for the fast handling and approval of my recent claim. I also appreciate how sensible and understanding your team was about my dear Harvey ( labrador) health issue i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My initial call was handled impeccably, the call handler was friendly (as advertised), efficient and knowledgable - this was brilliant. Your emails were clear and concise. I’ve marked you down a... Leggi di più
L'azienda ha risposto
From the first phone call to sorting everything out it was so simple. When your worried about your animals you just want to know its going to be sorted and there was never any issue.
L'azienda ha risposto
It took way too long and several emails and phone calls with different people telling me they needed this and that all of which could have been done quickly had I been asked for it all in the first... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Informazioni di contatto
Thorpe Underwood Hall , YO26 9SZ, York, Regno Unito
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Molto buono
11K recensioni
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Straightforward
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
From start to finish my claim took just…
From start to finish my claim took just over 4 weeks. The payment was made directly back to my bank account within 4 working days. Just a watch out I hadn’t factored in the percentage tags charge which was a lot, however I can’t fault the company on how it was handled.
They also kept me updated as to where the claim was and once it had been accepted
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Excellent service
We have been with emporium for a number of years and have had some poorly cats but emporium have made the experience of making claims easy and stress free, all claims paid out except one but that was because we were not covered for that particular condition. Great service
5 marzo 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Claim was settled quickly which is what…
Claim was settled quickly which is what you want when you have already paid the vet’s fees.
6 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Delayed Turnaround
It was reasonably straightforward to make the claim but payment didn't arrive for quite a while. When I eventually phoned the company, the claim was agreed in exactly that moment and arrived in our account after another week. Maybe they were very busy, or they wait for a follow-up call?
14 luglio 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found the claims process reasonably straightforward. We are sorry that the payment took longer than you expected.
To clarify, the payment was released shortly before you called us. Settlement was issued by BACS which takes 3–5 working days to clear.
We appreciate you taking the time to share your feedback.
Kind regards,
Joe
The Insurance Emporium
Still haven’t received payment
Still haven’t received payment from an agreed claim despite chasing. Was told I would be updated on the situation by email the same day but still no contact and no payment. Second claim for cancerous lump removal from my Labrador, no response in nearly 10 days.
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of the delays you have experienced and appreciate your frustration.
To clarify, the settlement for your first claim was issued by BACS on 30 July 2026 to the account from which your policy premiums are debited. We paid by BACS so it should have cleared around 4th to 6th August. If is still not showing in that account, please contact our Claims Department so they can look into this for you.
With regard to your second claim, we can confirm that this is currently awaiting assessment. We anticipate it will be reviewed towards the end of this week.
We are sorry that you have not received the updates you were expecting and appreciate you taking the time to share your concerns.
Kind regards,
Joe
The Insurance Emporium
Easy form to fill and was informed of…
Easy form to fill in and was informed of claim accepted with in 4 weeks from start of claim
2 luglio 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Absolutely terrible service
Absolutely terrible service, I can't express how disappointed I am. I've been with The Insurance Emporium for nearly 5 years with more horses and my trailer also. I never needed to claim before so this was my first experience and I can't give you one positive. From not hearing anything from submitting my receipts, to them not recognising medical history from vets, having no contact with them to say my claim has been accepted for the first 2 months but giving me notice of what I am excluded from moving forwards within the first week, rude and unhelpful staff, to it taking 3 months to be paid and now they have paid me for an invoice Rainbow submitted so I need to sort repaying Rainbow. The breakdown on the claim is uncertain. Communication and quality are appalling. I would not recommend at all.
7 agosto 2026
Risposta di The Insurance Emporium
Good morning,
We are sorry to hear of your comments. When we assess a new claim and there are multiple vets involved, we do request sight of all of the relevant clinical history.
We can see that we needed the relevant claim information from Rainbow Equine and once this was received, the settlements were issued. There is a section on each claim form where you can request where the settlement is to be issued (either you or the vet). As you had not indicated whether the payment was to go to the Veterinary practice, we issued payment to you. We apologise if this has caused any inconvenience.
If you would like us to investigate your concerns in full, please email us at feedback@emporium.co.uk and one of our Customer Experience Team will be in contact.
Kind regards,
Kirsty
The Insurance Emporium
The service is great as it’s been…
The service is great as it’s been really helpful with both of my cats when they have been unwell or need treatment for different conditions they have and the service has helped pay my bills at the vets so I don’t feel stressed about money or anything or missing anything
Thank you 🙏
7 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
At the end of the day they paid out on…
At the end of the day they paid out on my stolen caravan. As a customer you expect to be taken at face value with claims. As an insurance company they have to do due diligence. Which they did. A long process but the right outcome. A special thanks to Kirsty who went out of the way to call me to update me. It made my day
31 luglio 2026
Non scritta su invito
Risposta di The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We do appreciate your claim took longer than expected, but we are happy that the claim was resolved to your satisfaction.
We will also pass your feedback to Kirsty's manager.
Kind regards,
The Insurance Emporium
Very pleased with the quick response…
Very pleased with the quick response and help received on the phone.
3 agosto 2026
Risposta di The Insurance Emporium
Good morning,
Thank you for your review. We are pleased to be of assistance.
Kind regards,
Kirsty
The Insurance Emporium
No fuss great service
6 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving your review. We are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Very Helpful!
Being able to gather all the information I need from yourselves & also getting a good update on where a claim is at. The staff are very kind and helpful!
3 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for leaving your review. We are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you received a prompt response and found our team helpful. We appreciate your feedback and are glad you were happy with the service provided.
Kind regards,
Simon,
The Insurance Emporium
I thought my claim took a long time to…
I thought my claim took a long time to be paid. Also, I didn’t appreciate being informed during the process what I wouldn’t be covered for going forward due to the history received from my vet rather than dealing with my actual claim which was unrelated
5 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you felt the claim process took longer than expected. Having reviewed the claim, we can confirm that the claim was received on 31st May 2026, and we were awaiting the required information from the veterinary practice to allow us to complete our assessment. Once the necessary information was received, the claim was reviewed and settlement was issued on 29th July 2026.
With regards to the information provided about your policy, as part of reviewing a claim, we are required to consider the veterinary history provided to us. Where we identify conditions that existed prior to the start of the policy, we are obliged to make customers aware at the earliest opportunity that these conditions are not covered under the policy terms. This information is provided separately from the assessment of the current claim and is intended to ensure you are aware of any limitations that may apply to future claims.
Thank you for sharing your feedback.
Kind regards,
Simon,
The Insurance Emporium
No quibble
I have an accident only policy. I’ve just claimed for removal of a grass seed from my dog’s ear canal under sedation. Vet bill was £321.94 my claim was settled with deductions for ‘over max consultant fee’ £13.00 and fixed excess £95.00. There was no quibble and money was in my account 5 days after they agreed my claim.
5 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your claim was handled smoothly and that you were happy with the service provided. We understand that unexpected veterinary treatment can be a worrying time, and we are glad we were able to support you with your claim.
Kind regards,
Simon,
The Insurance Emporium
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with the service provided and that your payment was processed quickly. We understand that making a claim can follow a difficult time, and we are glad we were able to support you.
Kind regards,
Simon,
The Insurance Emporium
Long drawn out process
Long drawn out process for 1/2 the money you actually spent at the vets.
You make a claim and your premiums go up and if your animal is ill again with the same thing, you can’t claim. Thank god the NHS isn’t run like that.
5 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you felt the claims process was longer than expected. Having reviewed the claim, we can confirm that the claim was received on 22 April 2026, with the completed claim information being received over the following months. Once all required information was available and the claim could be assessed, payment of £394.51 was issued on 29 July 2026.
We understand that unexpected veterinary costs can be worrying, and we appreciate your feedback regarding your experience. Premiums are reviewed at renewal based on a number of factors, including changes in claims experience and the ongoing cost of providing cover. Any future claims are assessed against the terms and conditions of the policy, including any applicable exclusions.
Kind regards,
Simon,
The Insurance Emporium
Super easy and all done through the…
Super easy and all done through the vets, making dealing with an injured pet more bearable
5 agosto 2026
Risposta di The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found the process easy and that being able to deal with your claim through your vet helped make things more manageable during what can be a worrying time.
Kind regards,
Simon,
The Insurance Emporium
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