Grace Media Limited Recensioni 266

It's really worth using this casino, I recommend it to everyone. I have no problems with withdrawals and customer service

Great site and live chat always helpful and straight forward process to speak with an agent also fast withdrawls recommended

Customer service was really good. Had to leave a 5* for that

Super helpfull and fast jackpotmolly.com is always great service

I am very happy to be able to say that 99.9% of the time that I have any questions or issues going on with my account that the representatives have mostly been extremely helpful and genuinely listen and validate what I am going through with informed responses and most of the staff will keep assisting me until the issue is resolved, fixed and completed. So followed through from the start to the finished happy resolution.
I do however believe that being a long time loyal customer that the site needs to also show that loyalty back to their customers and be more upfront and honest with long time customers. We know that there's business tactics at play but I find myself feeling deceived and let down when I can clearly see that I am being coersed and manipulated to having no choice. I have had a lot of Vegas kings website issues now. At least half a dozen times my account has started doing its own thing and I cannot use the bonus offers that I have shown up as a available offer. This happens a lot more than it doesn't. I'm not able to choose the offer I want. It will show a offer of "deposit $20 for a 50% match in the notification part so I will click on deposit and go to the deposit screen and then the offer disappears from the bonus options. It completely ignores what I am trying to do and just closes on me and there is no genuine reason why. I have many times now uninstalled and reinstalled again and again as advised to do. And I make sure to clear the cache. I have done everything possible from my side but it never makes any difference and that is because it is a problem from the site. Only the site can go into my account to investigate further about what the problem is. It's not the customers duty to be ignored and fobbed off by being told to uninstall and reinstall after the fact that I have already completed doing that with no resolution. Validation and accountability that the problems are often issues with the site or an account that only the site can resolve. Being validated and heard and reassured and honesty that the site can indeed have its own issues and that it is not "the customers" fault or wrongdoing. Respect, honesty and integrity is a absolute must between loyal customers and the site as I feel that we are a team. Back and forth keeping a good balance. I like to feel like I am in a enjoyable happy safe site to relax and enjoy a play. But the consistency of every time being condescendingly given the same few bits of information that is unhelpful without a doubt because it's a website issue/mishap or whatever the case and the fact is there's nothing bad or wrong with that truth because everything has issues at some point. But resolution management and customer service needs to stop being about screwing over the customer to do a quick deceitful sly business tactic. It's not necessary. You can be honest with your customers and be helpful and professional and still make plenty of money. I really have no tolerance to being treated less than or in the wrong especially when I know that I have been 100% straight up and honest about anything I have ever brought up as an issue. My conscience is clear and concise. That is what makes me feel let down in the customer service department. Not being listened to or validated about my issues and spoken over with the same response every time (uninstall, reinstall, clear cache) and knowing that I am once again not being listened to or even believed. Like I am lying about the whole ordeal. That puts me off wanting to continue to use the site as my so called safe and happy place to have a play. Loyal customers deserve loyalty and respect back from the site that they have been loyal to. Ethics between customer and representatives are an absolute must. Having a good rappore with customers should be an important priority. It will make a world of difference for all involved. We are all human after all.

All mobile games

My issue with withdrawal was resolved and my withdrawal was processed after a gameplay check within a reasonable time and I am grateful for this.

Have played vegaskings for last 6mths,and put them in my go to list,there customer service is second to none,There games I find more variety and always something new.
I almost always awarded freespins when I visit,even if I haven't made a deposit, and as stated previously there customer service is..dear I say it,the best I've experienced, kings indeed.

I've spoken with Jason twice and he has gone out of his way to help and his so polite which is why I gave 5 stars but the problem I had tonight was not resolved with another agent and I have to wait up tò72 hours for reply.

One of the few sites I trust out there in cyber space. 👍👍👍

Great advice patient and don’t hang about putting mind at ease as there’s so many scams out there. It was my first ever win and they even took their time to congratulate me and seems they value the players that join the game keep it up guys

Got a big win over £3000 no fuss money in my bank within 3days. Support team fast service no issues love it

I have played on many online casinos. And found most of them a little non trust worthy. Customer service was terrible.
Vegas Kings has so far been the best to play on and to deal with support. And withdrawals dont take too long. I plan to play for a long time

Good games and good support

Regards

Daniel

I'm given 5 star's because I check All terms condition , site offer great promotion from each deposit is made, received surprised rewards. Highly recommended for everyone, played responsible

Quickly and direct qt point. Professional team. In 5 mins I resolve my problem vith Jeff. Thank you

Jackpotmolly.com site and team are great! Great bonuses and reward system and if theres any issues the live chat team responds straight away and are happy to help thanks

Vegas kings were fast at dealing with my withdrawal. The staff are lovely and the site itself is great. They also have amazing bonuses

I recently joined hot streak casino my deposits were easy I won off my free spins and it was in my account 5mins after the email saying my money's on its way fantastic choice of my fav games very helpful friendly Live champion s too :) the best one I've tried yet tbh !! 💯 % aceeeee ❤️

Extremely fast at replying when setting up account, also good selection of games and fantastic promotions

Good customer service. Easy to speak to a human being in live chat. Quick answers to queries. All-round good bonus deals. Very easy website to navigate.

A thoroughly top notch slots casino