The Dustpan and Brush Store Recensioni 1405

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great service, clean non smelly package. I have an immune condition that means most packages, from most places, make me ill due to the box and contents being very fragrance or mould contaminated. So... Leggi di più

Valutata 5 stelle su 5

Communication was excellent, parcel arrived on time.I have used the extendable cobweb brush and it reach all the high points. So far I happy very happy with my purchase. I would highly recommend The D... Leggi di più

Valutata 5 stelle su 5

I have recently purchased items from this company and have found them to be of excellent quality and a competitive price.The wire brushes do the job they're meant to do, ie removing weeds from my bloc... Leggi di più

Valutata 5 stelle su 5

The product arrived quickly. I was pleasantly surprised at the quality of the paint pad set I bought via Amazon from the Dustpan and Brush Store . Having used this product, I have found it to be so mu... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti per la pulizia

Informazioni fornite da varie fonti esterne

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Communication was excellent

Communication was excellent, parcel arrived on time.I have used the extendable cobweb brush and it reach all the high points. So far I happy very happy with my purchase. I would highly recommend The Dustpan & Brush Store. Thank you

10 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I have recently purchased items from…

I have recently purchased items from this company and have found them to be of excellent quality and a competitive price.The wire brushes do the job they're meant to do, ie removing weeds from my block paving drive without me actually having to get onto the ground, as they are mounted on a pole to allow you to stand up to do it. The lady I have dealt with at the dustpan and brush store named Paula is extremely helpful, very customer focused and not only a real credit to herself, but also to the company. Many thanks MB Portsmouth.

4 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, clean non smelly package. I have an immune condition that means most packages, from most places, make me ill due to the box and contents being very fragrance or mould contaminated. So it made a refreshing change to receive items that were from a clean, dry warehouse.
The products themselves were excellent. Thank you!

22 maggio 2026
Valutata 5 stelle su 5

Painting pad set - excellent product

The product arrived quickly. I was pleasantly surprised at the quality of the paint pad set I bought via Amazon from the Dustpan and Brush Store . Having used this product, I have found it to be so much easier than using paint rollers . There are far fewer paint splatters and the paint goes on the wall very smoothly. The different pads helped me paint right into difficult corners and along edges like window reveals without needing to use a paint brush. Excellent product

1 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I placed an order for items and after I…

I placed an order for items and after I paid and received confirmation I was contacted with an update of extra charges, which I disputed, as the mistake was theirs not mine. The responses I received were unprofessional and rude. When I received delivery of my order, there was an item missing, I contacted the company regarding this, and Anjelyn replied with an apology, and said she would arrange to send the item out to me, she then contacted me to say the replacement was arrange. I then received an email from Paula, who was very rude, and said there was no replacement being sent out, as they were already out of pocket because of me. I found this very unprofessional, and have had to dispute this issue with my Credit Card company, I will not be purchasing anything from this company again, not because of their goods, but because of the way I was treated by the customer care assistant Paula.

17 maggio 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Hello Gertrude,

We’re truly very sorry for the experience you’ve had and sincerely apologise for the frustration and disappointment caused, especially regarding the way your concerns were handled.

This is certainly not the level of customer service we aim to provide, and we regret that our communication left you feeling upset and unsupported. Please be assured that we take feedback like this very seriously, and we will do our best internally to correct and improve situations like this moving forward, as our customers are always our priority.

We also sincerely apologise for the confusion regarding the missing item and replacement arrangement. Our team will reach out to you directly to properly review and resolve this matter, and we truly hope you may still allow us the opportunity to make things right despite what has happened.

Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Absolutely outstanding quality…

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one for the cost, but received 3 ), were robust and ideal for my requirements. Checking out their website I will be ordering other different items too, well priced, good to excellent items. Thank you.

16 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

21 aprile 2026
Valutata 1 stelle su 5

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

30 aprile 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

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