Such a great company. I have bought from Iron and Velvet for many years. I currently have a subscription for their cleaning sachets (highly recommend), and they dispatched my December order and notifi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Met at ‘Clean &Tidy’ at Excel today. Had good chat to mum doing promotions, son the ‘chemist’ - family run business, bought selection. Just did the orange washing up liquid - at first wasnt sure abou... Leggi di più
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Brilliant environmentally friendly cleaning products. I've been using Iron & Velvet products for 5 years and would not buy anything other than their antibacterial surface kitchen cleaner now (Coconut... Leggi di più
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I love the cleaning products, have used them for a couple of years, this review is just for the bottles, which I only recently bought after my husband complained at the sight of old spray bottles we w... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
100% PLASTIC-FREE CLEANING! Water-soluble refill sachets that are kind on the environment. Never throw a bottle away again ♻️ Sustainable swaps made easy 🌎⭐ 👇 DROP the sachet into an existing bottle, 💧 FILL the bottle with tap water, 💃🏽 SHAKE to mix the solution and use for a powerful clean, ♻️ REPEAT without throwing the bottle away.
Informazioni di contatto
Unit 1 Deepdale Works, Deepdale Lane, Dudley, DY3 2AE, Dudley, Regno Unito
- info@ironandvelvet.co.uk
- ironandvelvet.co.uk
4,6
Eccellente
327 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Such a great company
Such a great company. I have bought from Iron and Velvet for many years. I currently have a subscription for their cleaning sachets (highly recommend), and they dispatched my December order and notified me. I realised after two weeks that it had never arrived. I let them know via their website and they responded within 24 hours. And they straight away despatched a replacement order without question. Couldn’t ask for better service. The replacement order arrived in a couple of days. So efficient, great products and to top it all the best customer service. A small company so a very committed team and Alex who handled my query couldn’t have been kinder. Tough for them to be let down by the mail service. If you want non toxic, excellent cleaning products this is the place to get them.
19 dicembre 2025
Non scritta su invito
Risposta di Iron & Velvet - Plastic Free Cleaning
Thank you so much for your kind words, this is exactly why we do what we do!
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Kate, thank you so much for this...you've mentioned 3 things we need to do really well as a small business!
Kind to hands and lungs, and works!
Being a self employed domestic cleaner, I really like the limescale remover - it works well, fragrance free and kind to my lungs and hands unlike most! And at a very reasonable price.
5 novembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Thank you so much Cathryn, it's really important to us that the products are kind to people, but still work (well!), and we love hearing your professional opinion!
Love the products
Love the products, excellent service! Thank you for doing what you do!
5 novembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Thank you so much Jenny, we love doing what we do...and we really love that you like it too!
Lovely tea and flavours.
Lovely tea and flavours.
Always prompt delivery and well packaged. Thank you
6 novembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Thanks for the lovely comment, we're always proud of our fragrances!
Will buy again!
We tried this product a few weeks ago and were happy enough to make a bulk purchase for home!
The little sachets dissolve well in water and you don't have to use much to get a bowl of soapy water for washing up!
The scents are nice, too, which makes it all the better!
Dispatched and delivered in good time and packaged securely in biodegradable packaging!
5 novembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Nik, thank you for such a lovely review, we're over the moon that you were happy enough to bulk buy as well!!
Long term customer that won’t go…
Long term customer that won’t go anywhere else! Always reliable, consistent and very competitive pricing. Thanks Iron & Velvet
5 novembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Rosie, thank you so much for your support over the long term and your kind words, we do love happy customers!
Risposta di Iron & Velvet - Plastic Free Cleaning
Lovely review there...thank you so much! Really pleased you found the process nice and easy!
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Karen, thank you so much for leaving a review! We really do appreciate it!
As of the 16/10/25 I have not received…
As of the 16/10/25 I have not received my order from the 4/10/25.
16 ottobre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi, I'm so sorry to hear your order's not arrived. Could you please send an email with your order number to info@ironandvelvet.co.uk and I'll get straight back to you to arrange a replacement?
Great to be able to refill existing…
Great to be able to refill existing bottles so easily.
Products clean well. Only down side was the delivery by Royal Mail which took a lot longer than expected.
16 ottobre 2025
Non scritta su invito
Risposta di Iron & Velvet - Plastic Free Cleaning
Thank you for the review, very much appreciated and my apologies for the longer than expected delivery time...we are working on how to improve this without having to increase prices or adding to emissions with extra vans out on the roads.
Great products and service
Great products and service. Toilet gel works brilliantly. Scents are great without being overpowering. Even when some products got lost in the post, no hassle with getting replacement sent out.
30 settembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Matthew, thank you so much for the lovely review, sorry again for the issues with the post but we're delighted you love the products!
Order has not been delivered
The order has not arrived. I have no means of tracking it with Royal mail.
No response from from Iron & Velvet, when I emailed them. Very unusual,previous deliveries have been fine. 😞
30 settembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Sally, I'm so sorry to hear your order's not arrived. I've checked in our inbox and can't find anything from anyone with your name...could you please resend the email with your order number to info@ironandvelvet.co.uk and I'll get straight back to you to arrange a replacement?
Phenomenal Customer Support & Excellent Products
After reviewing so many eco-friendly options, I was excited to choose Iron & Velvet because of their plastic-free approach. Not only is everything zero- to low-waste, but the products clean well and smell great.
Whilst there were some shipping issues, when I reached out to Iron & Velvet, they responded to my message so fast, then quickly and efficiently arranged for a replacement parcel to be sent out. At every turn, I felt confident that I was heard and well taken care of.
3 ottobre 2025
Non scritta su invito
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Dinah, thank you so much for your lovely review, we really try to provide the best products and service we can so hearing this from you is amazing!
No items received
I paid for my items three weeks ago and I haven't received anything. I emailed to check and was promised a replacement that hasn't arrived either. Update it arrived today .
3 settembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Leanne, thank you for updating the comment when these arrived, sorry they took a few extra days in the post than they should have. We'd love it if you could update the rating based on the products now you've had a chance to use them?
Highly recommended
Really great products. Easy to use, good value, nice scent, good eco credentials and not flared my dermatitis on my hands. Highly recommended
28 agosto 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Clare, thank you so much for your comments, we love hearing your good experiences!
A good product but expensive
3 settembre 2025
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Simon, thank you for commenting. We do try to keep our pricing as affordable as we can. We're a small company who develop, manufacture and dispatch everything ourselves in house in the UK and with prices starting at just £2 for a surface antibac we hope to be competitive or cheaper than other eco brands.
Lovely products
Lovely products, now a regular.
Always efficient.
Love helping the planet whilst helping myself!
25 settembre 2024
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Jo, thank you so much for your lovely comments!
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi, I'm so sorry your order hasn't arrived, if you could pop us an email on info@ironandvelvet.co.uk with your order number we can arrange a replacement for you?
Risposta di Iron & Velvet - Plastic Free Cleaning
Hi Louise, thank you so much for the lovely feedback!
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