The Dustpan and Brush Store Recensioni 

1436
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Leggi di più

Valutata 5 stelle su 5

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Leggi di più

Valutata 5 stelle su 5

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Leggi di più

Valutata 4 stelle su 5

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti per la pulizia

Informazioni fornite da varie fonti esterne

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
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4,7

Tutte le recensioni

(1436)

108 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I placed an order for items and after I…

I placed an order for items and after I paid and received confirmation I was contacted with an update of extra charges, which I disputed, as the mistake was theirs not mine. The responses I received were unprofessional and rude. When I received delivery of my order, there was an item missing, I contacted the company regarding this, and Anjelyn replied with an apology, and said she would arrange to send the item out to me, she then contacted me to say the replacement was arrange. I then received an email from Paula, who was very rude, and said there was no replacement being sent out, as they were already out of pocket because of me. I found this very unprofessional, and have had to dispute this issue with my Credit Card company, I will not be purchasing anything from this company again, not because of their goods, but because of the way I was treated by the customer care assistant Paula.

17 maggio 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Hello Gertrude,

We’re truly very sorry for the experience you’ve had and sincerely apologise for the frustration and disappointment caused, especially regarding the way your concerns were handled.

This is certainly not the level of customer service we aim to provide, and we regret that our communication left you feeling upset and unsupported. Please be assured that we take feedback like this very seriously, and we will do our best internally to correct and improve situations like this moving forward, as our customers are always our priority.

We also sincerely apologise for the confusion regarding the missing item and replacement arrangement. Our team will reach out to you directly to properly review and resolve this matter, and we truly hope you may still allow us the opportunity to make things right despite what has happened.

Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Absolutely outstanding quality…

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one for the cost, but received 3 ), were robust and ideal for my requirements. Checking out their website I will be ordering other different items too, well priced, good to excellent items. Thank you.

16 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

21 aprile 2026
Valutata 1 stelle su 5

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

30 aprile 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

Valutata 5 stelle su 5

WOW!

The quality of the product was much better than the traditional mop with wooden handle and the result was a much drier finish and lovely clean floor. Thank you and after trying most of the different types of mops and pads I am sticking with yours. Thank you!

23 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant Easy Grip sponge cleaning…

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you get a handle which attaches to 3 cleaning sponges and they are large but small enough to cover corners and difficult angles in the bathroom or kitchen. I love them and cleaning the bath is significantly easier.

22 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Soo good to buy something British

Soo good to buy something British, as soon as I opened it I could see the quality, very well wrapped very easy to put together ( &I am eighty) , plus fast delivery, I rarely rate products but I certainly rate this firm.
Patricia Merthyr Tydfil

10 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

Just received my bathroom cleaning set…

Just received my bathroom cleaning set but the head slides in but won't lock please advise

9 aprile 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good morning Jayne,

We’re very sorry to hear about the issue with the locking mechanism and apologise for the inconvenience caused.

We’d really like to get this sorted for you as quickly as possible. Unfortunately, we’re unable to locate any email or order details under your name, so we kindly ask that you contact us directly with your order reference.

Once we have your details, we’ll do our very best to resolve this matter for you right away. Thank you for your patience, and we’re sorry again for the trouble caused.

We look forward to hearing from you so we can resolve the matter


Kind Regards
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

23 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

I ordered Dry Floor Cleaning Wipes for…

I ordered Dry Floor Cleaning Wipes for Static Floor Mops from this company via B&Q. They are just as good if not better than Flash dry wipes and are slightly bigger. This is my second order which was despatched using Evri who I cannot fault. Kept up to date re free very fast delivery. I will be back. Thank you.

15 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and products

Excellent service and products - I have ordered many times with The Dustpan and Brush Store and their products are so practical and unique and the service is exceptional. Ordering is easy and deliveries are so quick and organised, I cannot speak highly enough of this customer and staff! Superb.

19 marzo 2026
Non scritta su invito

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