The Dustpan and Brush Store Recensioni 

1436
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Leggi di più

Valutata 5 stelle su 5

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Leggi di più

Valutata 5 stelle su 5

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Leggi di più

Valutata 4 stelle su 5

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti per la pulizia

Informazioni fornite da varie fonti esterne

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(1436)

108 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

11 marzo 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Great product and good service

I bought their general purpose cleaning brush on recommendation of ChatGPT. (It was refreshing that an ai model didn’t just link me to Amazon for once!) because I needed to get rid of tiny specks of embedded fluff in my rug which a hoover had been unable to deal with. The brush had bristles made of a rubber type material that were firm and dealt with the problem brilliantly where other brushes had failed. It also was gentle enough on the rug that it didn’t damage it. The product was also very good value and delivery was good and it came when expected. Seems like a very good company.

3 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good quality dustpan and brush set

Good quality dustpan and brush set. Easy to put together, robust and does the job well with an angled brush for awkward spots. Arrived super quickly. Would use this company again.

17 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

No more dirty tiles

Struggled for ages to clean my tiled floors dirty grout and hard to reach divets The Angled Grout Brush with its extended handle is a revelation super easy to use and the results were fantastic a superb buy and excellent value highly recommend

13 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Really nice product

Really nice product, only a washing up brush but well designed and presented. Full marks for asking for review. Always support a proud British company!

5 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I recieved my order yesterday-Upon…

I recieved my order yesterday-Upon opening I discovered that it had broken apart during transit- Do you want me to return this to you or will you just send me another?

5 febbraio 2026
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good day David,

We are truly sorry to hear that your order arrived broken. We completely understand how disappointing and frustrating it must have been to open your package and find it damaged, especially after waiting for it to arrive. Please accept our sincere apologies for the inconvenience this has caused.

As requested, we have sent out a replacement dustpan head straight away to ensure you are not left without a solution. We’re very grateful that you gave us the opportunity to make this right.

Thank you again for your patience and understanding while we resolved this for you. If there is anything at all you need further assistance with, please don’t hesitate to reach out. We’re always here to help.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Excellent

I purchased the Wave Broom (this is my second one from this company) along with the Bamboo Microfibre Floor Mop and replacement flat mop heads. I also ordered a micro dustpan and brush set. The micro dustpan and brush set was not in the box with the rest of the order and although a low value item, I decided to contact the company to let them know.
I received a response very shortly after and the missing item was sent out, which was received.
Very impressed with the excellent customer service and also very pleased with the goods purchased. Good price paid and I wish I had bought them sooner as it makes cleaning easier.
I recommend this company and will use them again.
Thank you very much to Angelyn and Apple in Customer Service for sorting out my query quickly and without fuss.

19 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I have looked everywhere for microfibre…

I have looked everywhere for microfibre covers for my floor mop. I found them online and they arrived today. Good quality and they fit perfectly. The brilliant price I paid was for 4 and I’m very happy with the price and the product.
I would definitely use this company again.

26 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Sturdy mop and bucket

Just received my new sturdy mop and bucket. Just what I needed a mop to be relied on! And to my surprise, a spare mop head included. Really pleased with my order, thank you x

23 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

No more back ache

Ordered long handled garden dustpan and brush. Used it yesterday and was very impressed it perfect for picking up the leaves. No more bending and brush is strong enough to get leaves etc first time. Very good value for a very useful product and it’s made in Yorkshire what more could you want!

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

What an apt name for a cleaning …

What an apt name for a cleaning supplies business!
Being in my eighties it takes me back to the day when the original dust pan and brush were used every day, along with the broom and duster.!
As a collector of old fashioned brushes, I have kept various types off brushes . real bristle and all, from my various family members.
My latest purchase was a Besom Brush from The Dust Pan and Bush Co. and I am pleased to say that I and very pleased withe item. The broom was delivered safe and sound in it's secure e box and without any loose twigs..
Thank you very much.
Pam Foley.

24 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Wooden handled nailbrushes split in water

Bought box of wooden handled nailbrushes - wood splits and bristles started falling out at soon as they got wet. Put the first two that did this down to bad luck but when the third one did this recently, decided it was not right. Company said wood does this and I must have stored them incorrectly. How does keeping them in the original box in a dry cupboard amount to that?

23 dicembre 2025
Non scritta su invito
Logo di The Dustpan and Brush Store

Risposta di The Dustpan and Brush Store

Good day Mr. Simon Higginson,

We’re very sorry to hear about your experience and for the frustration this has caused. We truly understand why you would be disappointed.

After carefully reviewing the order, we can confirm that the nailbrushes were purchased and received back in April 2022. Given the length of time since purchase, it is unfortunately likely that wear and deterioration have occurred due to age and repeated use, even if the items were stored carefully.

While we always do our best to help as a courtesy where possible, this item does not come with a lifetime warranty.

Again, we sincerely apologise for any inconvenience or disappointment this has caused and appreciate you taking the time to share your feedback with us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Valutata 5 stelle su 5

Excellent quality and service

Purchased a yard brush with stays as a requested gift. The item is really good quality.
Unfortunately the handle arrived damaged, possibly from poor handling by the courier, but the company swiftly despatched another via a different company with no fuss whatsoever.

2 dicembre 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più