Ted's Grooming Room Recensioni 

102
•
TrustScore 2 su 5

2,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

This was an awful experience that cost a fortune. Not only was the haircut terrible, with as little time spent on it as possible by the barber, who, as I had the window seat on the Kings Road, was mor... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Gone seriously downhill. Used to be a predictably good experience but sometime in the last year the wheels fell off and now it’s predictably bad. Unfriendly barbers make you feel like you’re a massive... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I should have read reviews of Ted's Grooming, Mayfair before making the booking. I assumed,( wrongly as it turned out) that a Barber shop in Mayfair would provide a high class , exclusive haircut expe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Second visit today for the VIP package at the salon in Mortimer Street, London. From an expert haircut, hot wax treatment, wet shave, beard trim and a sublime scalp massage the hour spent with Badr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Barbiere

Scritti dall'azienda

Ted’s Grooming Room represents an authentic experience of prestigious Turkish barbering skill inspired by quintessential British style. With a growing grooming scene totalling 19 London stores, Ted’s Grooming Room is the go-to destination for hair and beard services for the modern gentleman who likes things trim and proper. Offering a range of haircuts, beard trims, clean shaves, and brow threading, you are guaranteed to receive a service that is second to none. Rounded up with complimentary extras such as ear-flaming, brow trimming, hot towel service and massage, with a complimentary beverage in hand, you are sure to have a superb all-round experience from Ted’s Grooming Room and their expert barbers.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

102 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(102)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

New nail service for guys

Had some nailcare done at the Oxford street store, really well looked after and great service it’s the perfect way to finish off a self care afternoon.

8 marzo 2023
Non scritta su invito
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Risposta di Ted's Grooming Room

Dear Customer, thank you very much for taking the time to leave us positive review and perfect rating. We are really happy to hear that Maryam provided you excellent 'Nailed On' treatment at our Mortimer Street location and she was able to help you out by providing the result you wanted. We look forward to seeing you next time. All the best, TGR

Valutata 2 stelle su 5

Overpriced and rushed

For £65 and buying a treatment called “The Full Ted Sevice” I would have expected to be in the for longer than 32 minutes. The haircut was quick, felt rushed and to be honest looks no different to my local £14 barber. The shave was slightly better, but the hot towel treatment and “massage” took no more than 3 minutes and they didn’t do the ear torching which is specified on the listing.

Way, way, way overpriced for what you get and the overall experience. I won’t be going back and suggest you look for other places which will do a better job for half the price.

18 aprile 2023
Non scritta su invito
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Risposta di Ted's Grooming Room

Dear Stuart, many thanks for taking a moment to share your feedback with us, it's very saddening to hear that you have been disappointed by the recent experience you had at one of our branches. We would appreciate if you could also email us on info@tedsgroomingroom.com and share your receipt with us so that we would be able to investigate this issue further for you. We look forward to hearing from you. All the best, TGR

Valutata 4 stelle su 5

Great experience

Had the full works today at CURZON street branch , good haircut with attention to detail , had ear flame , massage and shave , good products, nice salon overall good experience, only negative no chat , they only speak to each other in own language.

17 aprile 2023
Non scritta su invito
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Risposta di Ted's Grooming Room

Dear Customer, thank you very much for sharing your kind words and review with us. We're glad to hear that you like our service and enjoy your experience at our Curzon Street location. We hope to make it a 5* experience on your next visit. We wish you a wonderful day, TGR

Valutata 2 stelle su 5

Hit and miss here to be honest.

Hit and miss here to be honest. Great on one visit: Massage, ear burn, drink, hot towel and hair cut (45 mins minimum) Next time just a fast cut lasting 30 leaving it uneven and, weirdly, looking longer than when I walked in! £40 is a LOT of money. Wish I were on £80 per hour.

13 aprile 2023
Non scritta su invito
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Risposta di Ted's Grooming Room

Dear Richard, it's very saddening to hear that you have been disappointed by the experience you had at on of our branches. If there's anything we can do to improve our services, please email us on info@tedsgroomingroom.com and attach you receipt. We look forward to hearing from you. All the best, TGR

Valutata 1 stelle su 5

I never usually leave reviews

I’m someone who never bothers leaving reviews to be honest
Whether it’s good or bad but this experience I felt I had to….

Recommended by a friend that it’s the best experience I then thought as I needed a haircut I’ll give it a try.

But it was honestly just a carcrash
Walked in a was meant by a huge sigh…..and “ok go sit in the chair”
(The person cutting my hair clearly wasn’t in the mood)

Then as sat down he went through my hair telling me it’s so damaged and “maybe look after your hair more”…..
I believe I do….
He was unsatisfied in how I wanted it cut ….( no I’m not doing that it won’t suit you)…….I agreed he should do what’s best just out of sheer intimidation.

I then had my hair washed which was scolding hot water and I moved my head and said sorry that’s so hot it’s insane, to which he replied “ stop fidgeting and just stay still”
He was extremely aggressive throughout the whole experience and just s very unpleasant person…. It was obvious something had happened to him that day but unfortunately he took it out on me.

At the end he said I NEED to leave a tip to which I replied no I don’t have to….to then him saying whatever bye…….

I always find it hard to find the right barber but this was just s truly horrific experience and I’ll never be going to this place again

7 aprile 2023
Non scritta su invito
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Risposta di Ted's Grooming Room

Dear Rich, many thanks for taking a moment to share your feedback with us, it's very saddening to hear that you have been disappointed by the recent experience you had at one of our branches. We would appreciate if you could also email us with more details as location and time of your visit on info@tedsgroomingroom.com and share your receipt with us so that we would be able to investigate this issue further for you. We look forward to hearing from you. All the best, TGR

Valutata 1 stelle su 5

One trick ponies.

Horrific. One trick ponies. Can only just crop your hair to a standard short style. No ability for anything else.

They massacred my longer hair despite being asked specifically to keep my hair longer.

1 aprile 2023
Non scritta su invito
Logo di Ted's Grooming Room

Risposta di Ted's Grooming Room

Dear Customer, it's very saddening to hear that you have been disappointed by the experience you had at one of our branches. If there's anything we can do to improve our services, please email us on info@tedsgroomingroom.com and attach you receipt. We look forward to hearing from you. All the best, TGR

Valutata 2 stelle su 5

Cheap service, expensive price

I had a manicure and haircut at the Mortimer St “VIP” grooming room before a job interview. The manicure was competent but the manicurist didn’t have a dedicated area to work in with any sort of bar or surface to rest customers’ hands on. There was nowhere to rest my hand while she worked except on her knee, which I was not comfortable with at all. The manicure was fine but I couldn’t wait for the experience to end.

The haircut was very good (which is why I’m giving this 2* instead of 1*), but Ted Baker use square sinks instead of those special hair salon sinks and the barber got my trousers wet when he was washing my hair. No apology or anything. He may not have noticed but I certainly did.

I won’t be back.

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Always a good quality service

Good well designed locations, Courtesy on arrival, Comprehensive, thorough yet swift service, with Good Equipment, nice Lotions along with a Hot Towel and an arm massage. Their barbers are consistently Competent, well trained and Skilled although on this occasion Firat Kir (Fulham Road) was exceptional.. thank you. CH

10 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Best ever haircut

I was served by Yassine in Bloomsbury and he went above and beyond to make sure I had the perfect haircut and trim. 15 times I have used Ted all have been good but Yassine was excellent and by far the best.

24 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Thank you Gokhan!

Fantastic service from Gokhan Ucak at the St Pauls location. Left looking and smelling great, with my beard lined up nicely.

22 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

TERRIBLE SERVICE - 1 NEW CHANGE BEING THE WORST

Slightly more than average quality, yet 3x prices. They don't have a direct number for each store, so they're saving lots of money for this. The waiting time for the Customer Service line is huge, meaning they're saving lots of money here too. And as all this were not enough, for some unknown reason they charge you £6 if you wish to book an appointment

6 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Not aware of the reservations at New Change

I was late <10 minutes for a n hour long pre-paid appointment. Barber was speaking to someone else on my arrival, did not pay any attention to me for the next 10 minutes, and subsequently told me I missed my appointment.

When I said I have a booking he was not even aware of it.

Complete waste of my time.

23 luglio 2022
Non scritta su invito
Valutata 1 stelle su 5

Hair cut literally ruined my mood for…

Hair cut literally ruined my mood for an entire week. Had to postpone a photoshoot.

They just don't listen or have passion. Always end up cutting it too short. It's like they're programmed to do the same style.

23 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience

Amazing experience, friendly staff and got a ten out of 10 treatment by Bertan. Will definitely be coming again.

20 marzo 2022
Non scritta su invito

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