Stratstone - Land Rover Wolverhampton Recensioni 

171
TrustScore 4 su 5

4,1

Graiseley Hill, WV2 4HQ Wolverhampton, England, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have been a loyal Range Rover customer since 2005 and I can not believe how they treat their customers. i would not buy another land rover product. especially from Stratstone Wolverhampton. no one h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What a Reception team! The fantastic experience started right at the front door! We were greeted by a lovely receptionist called Sally she was incredibly warm, professional, and welcoming. She offere... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Centro revisioni per auto
  3. Produttore di auto
  4. Riparazione e manutenzione auto
  5. Servizio di cambio dell'olio
  6. Rivenditore di auto usate

Scritti dall'azienda

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Scritti dall'azienda

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informazioni di contatto

  • Graiseley Hill, WV2 4HQ, Wolverhampton, England, Regno Unito

  • 01902 212 904

4,1

Molto buono

TrustScore 4 su 5

171 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(171)

4342 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Never a chore!

It is always a pleasure to visit the dealership! For whatever reason! The service is always exceptional!

25 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Elizabeth,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Stratstone Customer Services

Valutata 5 stelle su 5

What a excellent customer service

What a excellent customer service i received at stratstone jaguar i felt like i was royalty the way I was looked after. What a refreshing change these day's to have staff who now What they doing 5***** to all the staff there's.

24 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hello Brian,

We're thrilled to hear about your positive experience.

It's wonderful to know our team made you feel valued and well taken care of.

We strive to provide exceptional service to every customer.
Stratstone Customer Services

Valutata 5 stelle su 5

My car was thoroughly cleaned and the…

My car was thoroughly cleaned and the courtesy car was top note11

12 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Pam,

We're delighted to hear that you were pleased with the cleaning of your car and the courtesy car.

Stratstone Customer Services

Valutata 5 stelle su 5

Service

Good service

18 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Mr Marshall,

A big thank you for leaving us a 5* review!

Have a lovely day!
Stratstone Customer Services

Valutata 5 stelle su 5

Repair of battery

despite problem with battery, handled well and service excellent and very friendly

11 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Tony,

We appreciate your kind words about our service.

We're glad you found our team friendly and helpful, even while addressing the battery issue.

Stratstone Customer Services

Valutata 5 stelle su 5

So much better than another main dealer in West London

My wife and I just have to say we were blown away by the level of service, professionalism and overall experience we had with Statstone Wolverhampton today. Every member of staff we came in to contact with could not have been more helpful or friendly and all are a credit to the business (even the unseen face of the technician who provided us with a video health check deserves praise). We both concluded that we will entrust our vehicle to this dealer on future occasions despite the 25 mile drive and having 2 closer main dealers. We couldn't recommend this dealer more highly. A visit to a garage is never usually an enjoyable experience but today it definitely was. Thank you Stratstone Wolverhampton.

12 settembre 2024
Non scritta su invito
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hello Brian,

We are so pleased to hear about your positive experience at JLR Wolverhampton.

It's wonderful to know that our team went above and beyond to make your visit enjoyable.

We strive to provide excellent customer service and are delighted that you found it to be so.

We appreciate your kind words and look forward to welcoming you back in the future.
Stratstone Customer Services

Valutata 4 stelle su 5

Great hospitality but watch out for the add on's.

Great hospitality and service but watch out for the add on's such as screen wash when virtually full and not necessary and oil charged at £7.50 per litre dearer than you buy on the internet and the same brand with theirs fed from a 205 litre barrel.

11 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Paul,

We appreciate your feedback and are glad you enjoyed the hospitality and service.

We understand your concern about the add-ons.

We'll take your comments into consideration as we strive to provide the best possible experience for our customers.

Stratstone Customer Services

Valutata 4 stelle su 5

Pretty good

Nice cup of coffee

9 settembre 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Linda,

Thank you for your positive review.

Have a great day!
Stratstone Customer Services

Valutata 1 stelle su 5

Worst car manufacturer I’ve ever dealt…

Worst car manufacturer I’ve ever dealt with, would never recommend! Bought an e pace 4 years ago and been stuck in a toxic agreement ever since. Had nothing but problems with the vehicle, was even advised to swap my car after 1 visit to the garage. They hardly answer the phones in the centre and the customer service t am do not car about you. They are rude and have been on several occasions to myself and my wife(jade wordley). They tried to blame me for faults with the vehicle and said I would be liable even after mechanics in their own garage said it was faulty parts and faulty electric problems. They’ve offered no compensation or money off repeat business, not that I would! Trying to escalate the complaint has been horrific and no one is interested, no one wants to help. Nothing with your complaint will progress, I’ve had 4 recalls on the car now and I’m trying to sell the car and it’s took 4 days for someone to answer the phone and still not received confirmation of the recalls being done! Rewarded myself by picking and customising a new car on their website and been nothing but a vile, toxic painstaking and stressful nightmare! Very emotionally draining! Moved to Audi, great company!

8 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Jake,

We understand your frustration and apologise for the negative experience you've had with the JLR branch in Wolverhampton.

We value your feedback and will use it to improve our processes.

We strive to provide our customers with the best possible service and are committed to addressing any concerns.

Stratstone Customer Services

Valutata 1 stelle su 5

Very bad experience from jaguar and never concider buy another jaguar

Customer service and waiting time

30 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Ruhul,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Stratstone Customer Services

Valutata 1 stelle su 5

Absolutely awful experience dealing…

Absolutely awful experience dealing with Wolverhampton Range Rover, after purchasing a car for nearly £200K from them which i have had nothing but problems with, the after sales service is shocking!!!

To get a warranty appointment the earliest is 5 weeks, but if you want a service appointment they are available next week!!!

The best of it is they just dont care......

23 agosto 2024
Non scritta su invito
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Mathew,

We understand your frustration with the recent experience you've had with our after-sales service.

We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.

We value your feedback and will use it to improve our processes.

Stratstone Customer Services

Valutata 5 stelle su 5

Being well informed

Being well informed
And good staff
Very pleased

21 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi John,

Thank you so much for leaving us this great review.

Have a lovely day!
Stratstone Customer Services

Valutata 3 stelle su 5

No MOT carried out as booked

No MOT carried out as booked, but not recorded. Instrument display changed to Media to entertain mechanic, and not returned to preferred display

15 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Edwar,d

Thank you for getting in touch.

We're extremely sorry to see that you had a negative experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@pendragon.uk.com

Kind Regards,
Stratstone Customer Services

Valutata 5 stelle su 5

Excellent service in the dealership and…

Excellent service in the dealership and even provided me with a taxi to/from home while the car was in the shop.

6 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Rosalyn,

Thank you for your kind words.

We are delighted to hear you were happy with our service.
Stratstone Customer Services

Valutata 5 stelle su 5

Great welcome when I got there took me…

Great welcome when I got there took me straight in to service manager

2 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hello Howard,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Stratstone Customer Services

Valutata 5 stelle su 5

A excellent experience in all aspects

All staff we’re hospitable in their greeting, information provided and professional in all aspects.

1 agosto 2024
Logo di Stratstone - Land Rover Wolverhampton

Risposta di Stratstone - Land Rover Wolverhampton

Hi Peter,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with our team.

Stratstone Customer Services

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più