Roof window arrived, flashing kit was damaged, called up, sent out a replacement, damaged…. Sent out another replacement, was ok… ended up having to pay more out in labour as a result
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Leggi di più
L'azienda ha risposto
Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Tha... Leggi di più
L'azienda ha risposto
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di finestre
- Fornitore di attrezzature per l'edilizia
- Fornitore di finestre in PVC
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per tetti e coperture
- Negozio di porte
Scritti dall'azienda
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Scritti dall'azienda
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Informazioni di contatto
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Regno Unito
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,3
Eccellente
485 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful with the Velux window…
Very helpful with the Velux window blind selection process. Not easy when so many variations to choose from
10 giugno 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you very much for your 5* review, we're so pleased that you were able to purchase your blinds with confidence from our Sterlingbuild team. We hope you enjoy your products!
Quick service & delivery at a decent…
Quick service & delivery at a decent price. Highly recommended
1 luglio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you very much for your 5* review, we're so pleased that you received great service from our Sterlingbuild team. We hope you enjoy your products!
Customer service
Although I had an initial technical complaint it was dealt with swiftly and professionally. I have been using sterling build for all my roof window supplies and this was the first issue I have had. I’m please they were able to deal with the issue without reservation and will continue to use the company in the future.
28 giugno 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you very much for your 5* review, we're so pleased that our team was able to help! We hope you enjoy your products and look forward to seeing you again soon.
Great service from Sterlingbuild
Great service. Quick delivery and a good price. Thanks
6 giugno 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you very much for your 5* review, we're so pleased that you had a great experience shopping with us!
very helpful and a pleasure to deal with
30 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your 5* review, we're really pleased you had a great experience with us, we hope to see you again soon.
Excellent service
My first contact through SterlingBuild was on email as I am currently renovating a barn. David responded swiftly and followed up with a phone call. David’s technical knowledge was second to none and felt very comfortable placing my order with him. The service levels through SterlingBuild was perfect. Would definitely buy again and highly recommend.
14 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your 5* review, Its great to hear our team provide expert advice and help build confidence with products that are not your everyday purchases. We hope we can help again in the future. Many thanks
Gold standard after sales care
Even after 6 years have passed me by since buying from this company, I received such a huge amount of support regarding a discontinued roof light. This is the service that makes a company for from being Good to Excellent. Thank you David!
23 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your 5* review, Its great to hear our team are looking after our existing customers as well as new customers. We're really pleased we were able to help on this occasion. :)
Delayed
Ordered 14th with anticipated delivery of 17th. I emailed on 20th as it had not arrived, to be advised it was not in stock but expected 21st, delivery would be prompt thereafter.
I feel an email advising delay would have been appropriate, rather than me having to chase. Why advise an anticipated delivery date which clearly cannot be met?
21 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your feedback, I'm sorry we let you down on this occasion. We have taken additional measures internally to ensure any delay to orders are dealt with to keep all our customers informed of their order progress.
Excellent service throughout
Excellent service throughout. No hesitation in recommending for building/carpentry jobs. Highly skilled and professional team.
20 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your positive review. We strive on delivering great service and are always looking for ways to improve. :)
Really positive experience
Really positive experience - Jamie was great at talking me through my options and being on hand throughout the process! They were also able to price match a quote I received elsewhere.
15 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your positive review. We train all our staff to be able to deal with all customer enquiries, and we will always do our best offer the best deal. Many thanks.
Delivery mess up. …
Delivery instructions were in part ignored. They tried to deliver on a day when I was out and would not leave the order where I had specified.
16 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your review, from what we can trace this is what happened.
• You placed an order on Sterlingbuild on the 13th May
• We confirmed your delivery date for the 16th May.
• You called in and spoke Customer services requesting a smaller vehicle for delivery and for the carrier to give you a call. Also to request the order to be delivered later than the confirmed delivery date.
•Customer Services confirmed that the order had already been despatched from VELUX , and the request for a smaller vehicle and phone number to be passed on and this was followed through our our end.
• It appears your order was delivered on the 17th May.
I accept that your order was delivered earlier than the original delivery date on your order confirmation, however I wanted to check that the 1 star review was based on the carrier not following the instructions. Please be assured this is a rare experience and a majority of our customers have a positive delivery experience. please feel free to contact us directly at sales@sterlingbuild.co.uk should you wish to follow op on this. Kind Regards.
Excellent Customer service from Jamie…
Excellent Customer service from Jamie Fenech, I had a problem ordering online but this was soon rectified. it is nice to know that you can still talk to a human. Delivery was in the time specified with good tracking information. Windows are not fitted yet but I am very pleased with them.
16 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your positive review. We strive to ensure all of our customer agents deliver excellent service, we hope you enjoy your products and look forward to seeing you again soon. :)
Ordered one evening and if it hadn’t…
Ordered one evening and if it hadn’t been for the bank holiday it would have arrived the next day.
1 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your 5* review, we strive to send out stocked products next day as standard, Shame the bank holiday sometimes gets in the way and our carriers wont deliver on these days. Look forward to seeing you again soon.
Jaime
Jaime, Found me a same product no. as I asked him and also give me a best price and discount.After 0rdered Next day I got email my XXL size velux windows will be deliverd on after two weeks ( because Not any velux dealers keep it in stock due to special order products)
Windows deliverrd on the date given,
22 aprile 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for you positive review, we offer an extended range of daylight products to others and we take pride in backing it up with great service. Thanks again we hope to see you again soon.
Great customer service from Jamie
Great customer service from Jamie. He knew his products and was a great company ambassador. Friendly, knowledgeable and extremely helpful
7 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your positive review, We take great pride in delivering great service and offering friendly advice. We hope to see you again soon :)
Super Quality and Quick Delivery
Easy to order on line and delivery was perfect. This is the second time I have got Velux style windows from Sterling Build - great quality.
6 maggio 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your positive review, We're really pleased you found the website easy to use. We hope to see you again in the future :)
Best roof lantern suppliers you could get! Customer service is impeccable!
From the first time I contacted Sterling Build in June 2023 until today 29 May 2024 I have had nothing but great customer service. The last few emails have been with Dale and his customer service and help have been some of the best I have ever encountered. He replied straightaway, got the help I needed within days and followed up with courtesy emails to check all was fine or with updates.
I have been in customer service all my working life and can only hope that I please my customers as well as Dale did me.
Thankyou so much.
I couldn't recommend a company more for purchasing a roof lantern.
8 giugno 2023
Non scritta su invito
Risposta di Sterlingbuild
Thank you so much for your review, We aspire to deliver the very best service and its amazing when customers leave us great reviews. We hope we have the opportunity to help you again in the future. :)
Roof light windows
Sabir has always helped me when I need products
Fantastic service great manner always helps if I need advice
4 aprile 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your review, Our team love receiving great reviews it motivates us to keeping delivering great service to all our customers. Its much appreciated, we hope we can help again in the future. :)
Jamie was very helpful and knew his…
Jamie was very helpful and knew his products very well and got the products to site next day
2 aprile 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your 5* review, Our team are passionate about our products and in delivering great service to our customers, We hope to see you again soon :)
Helpful, quick, efficient and would definitely recommend to associate companys.
Jamie is always most helpful with his advice and assistance on helping us with the quantity of products we require with the sizes we've given.
Delivery is always swift and invoicing always emailed promptly.
Processing of our payments is efficient. We would always recommend Jamie & his company to others.
11 aprile 2024
Non scritta su invito
Risposta di Sterlingbuild
Thank you for your positive feedback, its great to hear our team are working hard to deliver great service to our customers, we hope to continue to meet your needs here at Sterlingbuild.co.uk :)
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.