Smartshielduk Recensioni 275

TrustScore 2.5 su 5

2,6

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Valutata 1 stelle su 5

Terrible service. Broken tiles. Sprayed off Paint from a different place. No response to requests for damage to be repaired. Refused refunds...

Valutata 1 stelle su 5

We hired this company just under a year ago to fix leaking flat roofs. They came and did some work to repair but since then both roofs started leaking again. Since then it's been impossible to get hol... Leggi di più

Valutata 3 stelle su 5

Two guys turned up to clean our roof and generally did a decent job, working pretty hard throughout the day. Whilst I was happy with the roof clean, they didn't replace cracked roof tiles as advertise... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Roof cleaned... However, didn't realise window is only rinsed so all left really dusty. Repairs of the lining of our roof has come off as well presumably due to the high pressure and thus lots of deb... Leggi di più

Dettagli dell'azienda

  1. Impresa specializzata in tetti

Scritti dall'azienda

Smartshield Uk are a nationwide company offering Roof Restoration, Protective Weatherproofing, Moss Removal, Roof Cleaning, New Roofs, Flat Roofs, Fascia, Soffits, Gutters, Roof maintenance & Repairs.


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

275 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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2,6

Tutte le recensioni

(275)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing work!

The team at Smartshield were really friendly and helpful the work they did was done efficiently and to an extremely high standard, my roof has never been cleaner and I wasn’t expecting them to replace any broken tiles also!

Would 100% recommend!

4 maggio 2023
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Risposta di Smartshielduk

Thank you for your feedback Archie, glad you was happy with our service, it was our pleasure, really appreciate your business.

Kindest Regards

SMARTSHIELD UK

Valutata 1 stelle su 5

Stuart agreed to do work But never showed

Stuart provided me with a quote very quickly and offered to do the job within a week of his quote in January. However, I was still considering other quotes. Once those quotes came in, I decided to give him the job. Understandably, at this stage Stuart couldnt fit the job in the original window he provided and we agreed on a new date for the job on 13 February. On the day that he was due to attend on 13 February, Stuart informed me his guys would not be able to attend to do the work because they were sick. It took Stuart over a week to provide a new date for the job. We eventually agreed on 16 March (which is quite some delay for a leaking roof). 16 March came and went, this time he was unable to do the job due weather but failed to give me a new date for the job. You would have thought he would have started the job on the next clear weather day (particularly given the prior delays). But after this despite multiple messages and calls chasing for one and even after multiple messages from him promising to provide one. He no longer replies to my messages or answers my calls.

16 marzo 2023
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Risposta di Smartshielduk

Thank you for your review and feedback, we provided you with quote very quickly as you said you needed the works done quickly so we quoted, we originally was closed for our Christmas holiday period but agreed to get the our guys in to take on your project, you then responded back after providing you with a quote saying that you was not going take our offer up and was going to shop around..you then decided to contact us by text weeks after saying you have then decided you want us to do your works.. we are always extremely busy and always have 6-8 weeks work load, we agreed a start date.. approaching the start date you was extremely difficult to make contact with via phone you would never any of our calls… unfortunately we couldn’t make start on your project as our main fitter who booked for your project was extremely sick and needed Time off, we did let you know, on the second date agreed we also couldn’t start you project due bad weather conditions.. you gave us a contact details off your tenant as we liaised with them explaining this as again we couldn’t get hold of you via phone… looking back at our booking confirmation contract that was for contract over £4,000 we had put in our contract that a £250 booking fee/deposit was due for the works agreed… we still to this date have not received any deposit from yourselves….. we have have also tried contacting you via our office phone and had no contact yet again.. sending us a 1 star review for a job that was never done is a bit harsh but we are open to any feedback from clients of ours and appreciate any feedback so thank you, it’s shame we couldn’t review clients like they can contractors… never mind..as any future customers can see we have outstanding reviews and feedback from hundreds of satisfied clients so will we continue to moved forward and provide customers with our outstanding services and building great relationships..

Thanks for your feedback.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Amazing job,so well done…

Absolutely fantastic job done by Lovley and professional team. Cleaned neighbours drive either side as well as my own, wouldn’t have know they had been other than my roof looking brand new.
Was so pleased with the job I called the boss at the end of the day.
Very happy client

21 aprile 2023
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Risposta di Smartshielduk

Thank you Michelle, so glad you was happy with our service, you was a pleasure to work for, thanks for the phone call confirming your satisfaction, Thanks for your business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Incredible

Incredible! We had our roof cleaned last week and I cannot recommend this company enough!! Absolutely fantastic job. I am beyond pleased! The guys were amazing, incredibly thorough and so polite! Also, I’m amazed at how clean they left my property once they were finished! I will 100% be using them again. Thank you so much!

21 aprile 2023
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Risposta di Smartshielduk

Thanks for review Penny, Such kind words, it was all our pleasure, Glad you was happy with results, really appreciate the feedback and your business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Very Good

Smartshield did an excellent job of cleaning our roof, replacing any broken tiles, applying a moss treatment and dealing with our blocked drainpipes/gutters. Team were efficient and courteous. Couldn't be happier.

19 aprile 2023
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Risposta di Smartshielduk

Thank you for your feedback Peter, it was all our pleasure thank you.
Really appreciate your business.

Kindest Regards
SMARTSHIELD UK

Valutata 5 stelle su 5

Outstanding

We have hired Smartielduk previously, and have always so impressed with their friendliness and professionalism. They are a company who are extremely proud of their work which results in perfection. Nick and his team were a pleasure to have around left our property pristine. Many thanks to them, and will certainly be recommending them again to our friends.

18 aprile 2023
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Risposta di Smartshielduk

Thank your for your review Christine and thanks for the using us again, you was a pleasure to work for so thank you.

Appreciate the business.

Kindest regards
SMARTSHIELD UK

Valutata 5 stelle su 5

Highly recommended

Highly recommended
The professional guys came at 8.30 am today and worked non stop. As promised all works were completed including replacing of roof tiles where needed. The whole area was left clean and tidy.
The roof was left looking like new!

3 marzo 2023
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Risposta di Smartshielduk

Thanks for the review and feedback Paul, it was all our pleasure, really appreciate your business thank you.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Highly recommended

Highly recommended
I rang Smartshield yesterday as I was recommended by my cousin for a roof cleaning services quote. The professional guys came at 8.30 am today and worked non stop until 2.30 pm. As promised all works were completed including replacing of one roof tile and cementing a ridge tile. Property was left clean and tidy.

3 marzo 2023
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Risposta di Smartshielduk

Thank you for your review Jay, appreciate your business and glad you was happy.. also thank you for the recommendation to your neighbour we got that booking 😀

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

I had the Smartsheild UK team clean and…

I had the Smartsheild UK team clean and treat my roof, can not praise them enough. They guys on the day where friendly, professional and left everything spotless. Only problem I have now is all my neighbours knocking on my door asking for their number!

Thanks again guys.

10 febbraio 2023
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Risposta di Smartshielduk

Thanks for your review Nav, glad you was happy with our service.. please do pass our number on😊 thanks for your business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Highly recommended

I called yesterday for a roof clean quote. The guys turned up at 0830 today and worked non stop until 1430. As promised, all works were completed including replacing a couple of tiles and pointing. Property was left clean and tidy. They even called on the neighbours to clean any debris from their properties.

If TrustPilot allowed me to attach photos, they would speak for themselves.

Overall, very happy with the service and price.

11 gennaio 2023
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Risposta di Smartshielduk

Thank you so much for your kind words and feedback, it was our pleasure, glad you’re happy with the results.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Amazing Service

Just got my roof cleaned and protected by this amazing company. From Stuart through to the guys who did the job, they were all fantastic, they could not do enough, fully informed on the progress of the job at all stages. I wish I had more roofs for them to clean.

Feels like I have a brand new house.

1 dicembre 2022
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Risposta di Smartshielduk

Thanks for the feedback Tarsem, such kind words thank you, beautiful property to work on and you was a pleasure to deal with. Merry Christmas.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Excellent service

Really good service . I knew exactly what the job entailed as I received it in writing. They also only wanted a deposit beforehand. Dave who came to do the work was very professional , worked really hard to clean my roof. He cleaned up afterwards including my neighbours grounds. He took pictures of areas I could not see. Really happy with the work and the roof looks fab .Would definitely recommend this company.

22 novembre 2022
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Risposta di Smartshielduk

Thank you for your review Christine, so glad you was happy with our service, it was all our pleasure, thank your for your business and we hope you have nice Christmas.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Outstanding and honest feedback

From the first phone call to the end of the job an excellent experience and a well finished roof replacement. I had several very unreasonable quotes, which led me to contact Smartshielduk. Not only I was given a honest quote, the job involved was clearly explained and the date and time given for completion. The team arrived on time, they completed the job to a very high standard and cleaned the area well. Michael went an extra mile, as well as Stuart and Lisa. I find hard to leave a review these days but on this occasion I must emphasise I am truly impressed and I would definitely use this company again and I would not hesitate to recommend.
A huge thank you from a very happy customer ⭐️⭐️⭐️⭐️⭐️

22 novembre 2022
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Risposta di Smartshielduk

Thank you for such kind words Delmira, it works both ways you was such a pleasure to work for which can also be also be difficult to find as well, really appreciate the business thank you so much for having us.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

This is the second time I have used…

This is the second time I have used Smartshield. They are amazing, honest and do an excellent job. I have tried many other roofing companies and wasted lots of money. It is wonderful to find Stuart and his team who are so professional and competent and do not overcharge. I would recommend them highly.

14 novembre 2022
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Risposta di Smartshielduk

Thank you for your kind words Kamlesh, we appreciate your feedback and your business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Would highly recommend Smartshield

Would highly recommend Smartshield. We wanted the roof to be demossed and cleaned and get a report on the roof condition. They were able to do the job without scaffolding which other companies requested. It is clear that they have roofing experience and aren’t just cleaners. They did what we felt was a lot of extras (replaced a lot of broken tiles, repointing, fixing the divider between ours and neighbouring property) included in their price. Work was split over two appointments due to weather and a different team arrived the second time but knew everything that needed doing and was fully informed about what we wanted. Very pleased with results.

27 ottobre 2022
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Risposta di Smartshielduk

Thank you for your review Charlotte, glad you was happy with our service, it was all our pleasure, appreciate the work.
Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Go for it

I didn't know this kind of job could be done until I spoke to my neighbour who used Smartshield and was very happy with the result. I was worried about the cost of a new roof when I didn't need one. The roof was cleaned and sealed and looks great. I also had my lean to leaded so let it rain I don't have to worry anymore. How refreshing to deal with down to earth people who actually care. Thank you guys what a weight off my mind. You have a great team Stuart thank you so much.

1 novembre 2022
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Risposta di Smartshielduk

Hi Jacqui, thanks for your kind words, you was a pleasure to work with, thank you for your business,

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Roof cleaned and coated

Roof cleaned and coated. Finished product is amazing. The colour is perfect am really happy with the end result.

26 ottobre 2022
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Risposta di Smartshielduk

Thanks for your review Gary, glad you was happy with the teams work, thanks for your business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Simply awesome!

Simply awesome and impressive revamp of my upper and lower roof tiles.
The concrete tiles were first restored and sealed plus all the moss was removed with surprising results.
Very happy with the outcome, service and cleanliness.

25 ottobre 2022
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Risposta di Smartshielduk

Thanks for your review Ricky, appreciate your kind words, it was all our pleasure. Thanks for the business.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Excellent service

Excellent service, strongly recommended.

18 ottobre 2022
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Risposta di Smartshielduk

Thanks for review Quyen, it was all our pleasure.

Kindest Regards

SMARTSHIELD UK

Valutata 5 stelle su 5

Have used this company twice and…

Have used this company twice and excellent service both times.
Roof looks brand new. Delighted with the result.

15 agosto 2022
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Risposta di Smartshielduk

Thanks for the review David, appreciate the business on both occasions, glad you was happy, was all our pleasure.

Kindest Regards

SMARTSHIELD UK

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