I recently went in to Sinclair Neyland with a view to changing my car, and was greeted kindly by Charley who instantly put me at ease and asked me what I was looking for. He talked me through my optio... Leggi di più
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Leggi di più
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Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Leggi di più
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As soon as I had turned up just wanting to have a look at prices etc to think ahead a few months before changing my car. Ended up putting deposit down straight there, dealt with Andrew who was superb... Leggi di più
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Informazioni su Sinclair Group - Sinclair Volkswagen Neyland
Scritti dall'azienda
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informazioni di contatto
Havenbridge Road, SA73 1QY, Neyland, Regno Unito
- 01646 796190
4,8
Eccellente
174 recensioni
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Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
11 giugno 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
10 giugno 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
7 giugno 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Colin. We're delighted to hear you found our reception team polite and that everything was completed on time. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Everyone is so friendly
Everyone is so friendly, professional and helpful.
Always updating us with our service plan options and anything else needed.
4 giugno 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Denise. We're pleased to hear you found our team friendly, professional, and helpful. We appreciate your support and look forward to assisting you again in the future. Kind Regards, Sinclair Group
All work completed on time and on good…
All work completed on time and on good order.Car washed and pick up and drpp off on time.
Excellent service
Excellent staff very helpful, booking process, easy to follow.
3 giugno 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Robert. We're delighted to hear everything was completed on time and that you were pleased with our collection and delivery service. We appreciate your kind words about our team and look forward to welcoming you again. Kind Regards, Sinclair Group
Recall appointment
Appreciated great reception staff who provided detailed information and recommendations following vehicle check.
30 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback. We're glad our reception team could provide helpful information and recommendations following your vehicle check. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Fantastic service
Fantastic service from all staff, especially Andrew Davies to whom gave great advice on the vehicle we purchased, provided us with a great customer experience knowing we made the right choice using Sinclair Garages, car we purchased was in fantastic condition, thanks again
Mr & Mrs J Davies
29 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words and for choosing Sinclair Garages Wilfred! We're glad to hear that Andrew and our team provided you with exceptional service and helped you find the perfect vehicle. We appreciate your business and we wish you many happy miles driving! Kind Regards, Sinclair Group.
The welcome was great that included a…
The welcome was great that included a coffee. Andrew the sales person was very courteous, proffesional, helpful and friendly.
31 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive feedback Nigel! We're happy to hear that our team provided a warm welcome and exceptional service. Will make sure to pass this on to Andrew and the VW Sales Manager! Kind Regards, Sinclair Group.
Excellent performance Sinclair Neyland
They are always friendly, knowledgeable and efficient. Booking process was easy and the lady was very pleasant and accommodating. Neil at Sinclair Neyland is always professional and polite and always willing to help and arrange a courtesy car for me, while keeping me up to date with my car when it’s in for a service. The valeting team are always friendly and do an amazing job.
28 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your lovely review Leann. We're delighted to hear you've had such positive experiences with our team. We'll be sure to pass your kind words on to Neil and our valeting team. We really appreciate your continued support and look forward to seeing you again soon. Kind Regards, Sinclair Group
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive feedback Martyn! We are happy to hear that you had a great experience with us. We appreciate your support and hope to see you again soon. Kind Regards, Sinclair Group
Been having my car service and MOT for…
Been having my car service and MOT for years with VW Sinclair and always received a great experience which has left me with a lot of trust means I always want to go back
22 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words Symon! We are thrilled to have earned your trust and loyalty over the years. We look forward to continuing to provide you with top-notch service at VW Sinclair. Kind Regards, Sinclair Group
Excellent Service from Sinclair VW Neyland
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He explained the operation of the new vehicle very well and assured me if I had any concerns later don't hesitate to contact him. Thank you Charlie for all your assistance. Good company Sinclair Volkswagen.
22 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the kind words Mr Horton! We're thrilled to hear Charlie provided you with an excellent experience and guided you through the whole process. Thank you for choosing Sinclair Volkswagen! Kind Regards, Sinclair Group
Brilliant staff and really care about…
Brilliant staff and really care about their customers. This is the second car I have purchased from Sinclair Neyland.
Andrew Davies is always brilliant and very thorough talking you through everything.
21 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the Great review Dave! We are happy to hear about your positive experience with our staff at Sinclair Neyland. We truly care about our customers and are thrilled to have you as a loyal customer. We appreciate your support and we hope you enjoy your new Volkswagen! King Regards, Sinclair Group
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi John,
Thank you for your review. We’re glad you experienced first class and professional service with your T-Roc and appreciate you taking the time to share your feedback.
Kind regards,
Sinclair Group
Excellent service from a reputable…
Excellent service from a reputable dealer. Friendly, knowledgeable and efficient from Andrew Davies.
2 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi Chris,
Thank you for your kind comments. We’re pleased Andrew provided you with friendly, knowledgeable and efficient service. We’ll ensure your feedback is passed on.
Kind regards,
Sinclair Group
Awful service at the start of a…
Awful service at the start of a warranty repair. Booked in for a steering wheel change due to a known issue with the steering wheel peeling. Dropped car off had a courtesy car given. That's a 2 hour round trip for us. Had a call then saying that it was caused by us using chemicals or hand lotion. Which I disputed and said it was a know fault on this model and year of Id3. The person on the end of the phone was rude and dismissive. Another 2 hour round trip to collect the car. Same person rude again when picking up the car. Vw got involved and low and behold they authorised the repair.
Another 2 hour round trip to drop off the car this time much nicer person dealing with the repair. Had a call within 1 and a half hours later to say all done. Brilliant. Another 2 hour round trip and finally sorted.
I believe if leasing company hadn't got involved I would of ending up paying for a repair that's was a warranty issue.
Wouldn't use again unless no other options.
6 maggio 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience during your warranty repair and the frustration caused by the communication and handling of your case. This is not the standard we expect, and we would like to review what happened in more detail. Please feel free to contact the service manager so we can look into this further for you.
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi Donna,
Thank you for your fantastic review. We’re delighted to hear you received excellent service from Neil and the team at Sinclair Volkswagen Neyland. We’ll be sure to pass your kind comments on.
Kind regards,
Sinclair Group
Service & MOT
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dropping car off was quick & easy. Collection also quick & easy. Was sent video of visual check of my car. Thought service was thorough (even though it was only an interim service) & no hard sell to get any additional work done. Very competitive rates. Friendly, efficient staff. Would definitely recommend.
26 aprile 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi Sarah,
Thank you for your detailed and thoughtful review. We’re pleased to hear the team at Sinclair Volkswagen Neyland provided a smooth and efficient experience from booking through to collection. It’s great to know you found the service thorough, transparent and competitively priced.
Kind regards,
Sinclair Group
Really positive experience
Really positive experience. Courtesy car ready for me to use which was of good quality.
Welcomed in. All staff polite and friendly.
Mike Carew explained everything to me. Very happy. Would highly recommend.
29 aprile 2026
Risposta di Sinclair Group - Sinclair Volkswagen Neyland
Hi Kate,
Thank you for your fantastic review. We’re pleased to hear everything ran smoothly and that Mike Carew and the team at Sinclair Volkswagen Neyland made you feel welcomed and well informed throughout your visit.
Kind regards,
Sinclair Group
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