Sometimes things go wrong, in my case not in any way due to Sinclair, but their response to my problem was absolutely excellent. I would not hesitate to recommend them to anyone looking to buy a car.

Got a great deal to change and was kept well informed on the progress before I picked up my car. Could not have helped any more. Well worth the 13 hour round trip to get the car.

Great service once again, repeat buyer, easy and pain less. Colin done a sterling job to make the process easy and manageable.

The salesman was extremely helpful and explained all about the car I wished to buy
Although I was looking for a second hand Touran, there were none,available within the group, but Wayne tried hard to source one.
I decided to go for a new model instead, since my Touran was over ten years old
The service was excellent from the time of ordering until the delivery time
Wayne went through the whole control system of the car and have been very happy with my new Touran

Dealt with Wayne who was very understanding and empathetic to my situation following a recent bereavement. Was very knowledgeable and easy to deal with throughout.

Excellent sales staff who were polite, helpful and not all all pushy. Also I received broader help from the team with sorting my drive away insurance.

Simon Clay is a great asset to your company.
He makes the process of purchasing a car very easy.

Wayne was very supportive during the whole sales process, offering advice and ensuring we understood each step.

Happy with the vehicle and customer service and will be back. Some constructive feedback: could have cleaned the previous owner sticker marks (boot & petrol cap), could have been clearer about how optional extras differ between years (eg. "extra airbags" (centre and curtain) included on 2024 VW Golf - but are an optional extra from 2025 onwards).

The whole process of purchasing my new car was quick, efficient and made easy through the efforts of Sales Executive Martina Petrova. She was magnificent!
Many thanks.

Excellent service from Rhys T at Sinclair VW Cardiff. Rhys found the exact car that I wanted from an extensive list of ‘must haves’. Always friendly & polite and promptly returns calls and emails, which is important to me.
Thank you Rhys!

I bought a VW car from another car showroom but they weren’t able to answer a lot of my questions so I went to the Cardiff VW showroom twice where a gentleman called Rhys kindly showed me what I needed to know and solved many uncertainties for me… he was so kind… an asset to the company… thank you Rhys.

From start to finish everyone was very friendly and helpful
Every detail was explained thoroughly and with the minimum of fuss

I bought a used car from Sinclair Volkswagen. Cardiff. It helped that they had a great car at the price I wanted to pay and gave me a good deal on my old car. However, there is more to it than that. They were the first dealership I visited. They were helpful without being pushy. We had a chat about what I needed and wanted from the car. The salesperson was friendly - showed me the cars they had, discussed the features, mileage etc. Thought I'd better look at other cars though so went to other dealerships that same day. What a difference! There was the "have a look around and come find me when you see something you like..." which given the amount of cars they had was not helpful. Another useless selling approach was to listen to my budget and then show me cars that were £4000 above that. Then there was my personal favourite - "are you looking to do a deal today because if you are that's great as we are 2 deals down on our monthly target and it's the end of the month on Monday". I couldn't work out how that was my problem. That same dealership also offered me much less on my old car than Sinclair did. I rushed back to Sinclair to say I wanted the car I'd originally seen. There was excellent communication between agreeing the sale and when I collected the car a few days later.
Very happy.

Brilliant customer service. From start to finish. Treated like family.

Pleasant polite staff who take time to ensure satisfaction

I have recently purchased a VW Tiguan Elegance from Sinclair VW in Cardiff, assisted by Alex from the sales office. My decision to buy from a reputable dealership was driven by the expectation that the vehicle would be meticulously inspected by trusted experts—especially important given my limited knowledge about cars.

Trusting the dealership's reputation, I conducted only a basic visual inspection and a brief test drive. However, several issues emerged after the purchase:

1. Windscreen Cracks: Numerous small cracks on the windscreen became visible only under specific lighting conditions, such as bright sunlight from certain angles, which were not noticeable during the test drive.
2. Steering Wheel Fault: The steering wheel was faulty, accompanied by a repetitive alarm on the dashboard. This issue eventually required a replacement. In hindsight, this fault was present during the test drive, though I initially thought it might have been due to my unfamiliarity with the vehicle. It is concerning that such an issue existed prior to my test drive, suggesting awareness of the fault within the dealership.
3. Key Malfunction: One of the car keys frequently malfunctioned, leaving me unable to lock the car on several occasions. I had noticed this issue during the test drive and mentioned it to Alex, who assured me it was merely a battery issue. Unfortunately, the problem persisted even after two battery replacement.
4. Engine Compartment Condition: Upon closer inspection, I discovered the area under the bonnet was filled with mud and dirt, indicating it had not been properly cleaned or inspected.
5. Additional Minor Issues: Various other minor issues surfaced, necessitating a return to the service centre within just a month of ownership.

Although the car warranty covered these repairs, I did not anticipate needing to return to the dealership so soon and so frequently. This experience has been disappointing, particularly considering the high standards I expected from such a well-known company.

It is surprising that someone with extensive experience in this industry would not be aware of the car’s faults before it was sold to me. The response will be that the car had passed the checks. It seems that losing our money and time is not a concern for this company, which is likely why their review ratings are so low on google.

Great friendly staff especially the salesman I dealt with. Useful selection of cars to enable a choice to be made.

Extremely professional, friendly and helpful sales staff. Everything was explained in detail about the whole process and I was kept in the loop throughout the whole experience. This lead to a smooth and enjoyable purchasing experience.